I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more
Company replied
Established contact about a year ago without making investment. No hassle in meantime only occasional comms and alerts. Finally made lump sum investment via the platform this last week and the process... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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easy to invest
easy to invest, clear instructions, access to top rates, producets to meet my needs
April 12, 2026
Reply from Raisin UK
Dear Paul,
Thank you for your great review.
We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.
If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Straightforward reinvestment
Good telephone advice and guidance, with a pretty seamless reinvestment onto an alternative product..
April 8, 2026
Reply from Raisin UK
Dear Mike,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Zero customer support and communication…
They provide a simple and easy to use platform but fail miserably when you need to speak with them. Have used their messaging service within the app and no reply received. Be warned they are extremely slow to return funds on a cancelled product (done during 14 day cool off).
April 10, 2026
Reply from Raisin UK
Dear Ross,
Thank you for taking the time to leave a review. We are sorry to hear you have been unhappy with the response time and communication.
Please note that not all savings products on the Raisin UK platform offer a 14-day cooling-off period. Whether a product can be cancelled or ended early is set out in the Product Information Sheet and the product terms provided at the time of application. Some fixed-term deposits do not allow early termination outside exceptional circumstances.
In this case, the product you selected does not include a cooling-off period. This means a cancellation request cannot be processed. The funds therefore remain invested in the fixed-term product in line with its terms.
We note that you contacted us yesterday, and we can confirm that we have now replied with further details via the secure message system in your Raisin UK Account. We always aim to respond as quickly as possible, and while most queries are answered promptly, response times can occasionally be longer during periods of higher demand.
Kind regards,
The Raisin UK Customer Services Team
Raisin UK is NOT PROTECTED by the Financial Conduct Authority (FCA)
Raisin UK is a trading name of Raisin Platforms Limited which is authorised and regulated by the Financial Conduct Authority (FRNs 813894 and 978619)
A Firm Reference Number (FRN) is a unique six or seven-digit identifier assigned by the Financial Conduct Authority (FCA) to authorized financial services firms in the UK. It serves as an official identifier on the "Financial Services Register" to prove a firm is authorised to conduct regulated business.
THE two FRNs numbers from the Raisin UK website have QUESTION MARKS. (FRNs 813894 and 978619)
FRNs 813894 NOTHING COMES UP
FRNs 978619 IS NOT PROTECTED.
go to the fscs.org.uk website and check to see if your money is protected.
Trustpilot reviews prevents anyone from entering a full URL/link for the fscs website
ONLY ClearBank Limited (FRN:754568) IS PROTECTED. But this Firm Reference Number FRN:754568 is NOT on the Raisin UK website. ONLY (FRNs 813894 and 978619) are.
All this raises BIG RED FLAGS. A company like Raisin UK should not have these issues/ flags when they need to earn customer trust!!!
April 8, 2026
Unprompted review
Reply from Raisin UK
Dear Mebs,
Thank you for taking the time to leave us a review. We understand why this might have looked like a red flag, and we actually applaud you for being so vigilant about your financial security.
We would like to clear up the confusion and reassure you that your money is fully protected. Here is a breakdown of why our Firm Reference Numbers (FRNs) operate differently than a standard bank’s:
We are a savings marketplace, not a bank. Raisin UK is an intermediary platform that connects you to various partner banks. Because we are not a bank ourselves, we do not hold your deposits directly.
What our specific FRNs mean: The two FRNs on our website (813894 and 978619) are our Financial Conduct Authority (FCA) registration numbers. They officially authorise us to operate as a platform for investment and payment services.
Where your money actually sits (and is protected): This is where ClearBank comes in. When you fund your Raisin UK account, your money sits in a Transaction Account provided by our partner, ClearBank Limited (FRN: 754568). ClearBank is a fully licensed UK bank, which is exactly why they appear on the FSCS register. Your money is 100% FSCS-protected while it sits in that ClearBank account.
Protection with Partner Banks: When you choose to move your money from your ClearBank Transaction Account into a specific savings product on our marketplace, it then becomes protected under the FSCS license (or European equivalent) of that specific partner bank. We partner strictly with fully regulated banks that offer deposit protection, ensuring your funds are safe at every step of the journey.
We hope this gives you peace of mind! If you have any more questions or would like us to walk you through how your money is safeguarded, please don't hesitate to reach out to our customer service team at help@raisin.com.
Kind regards,
The Raisin UK Customer Services Team
My problem was solved by Gareth today…
My problem was solved by Gareth today ,what a helpful,caring young man ,a credit to your company ,
April 7, 2026
Unprompted review
Reply from Raisin UK
Dear Grace,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Gareth was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Once I got used to the proceedures
Once I got used to the proceedures, I enjoyed the stay...will probably return (some funds) at some point ...currently chasing those fractions of a % - that be elsewhere ATM. Customer service has always been spot on for me, that`s reassuring.
April 3, 2026
Reply from Raisin UK
Dear Chris,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
I can recommend Raisin uk
I can really recommend Raisin uk, very easy app to use and like being able to have my savings all in one place they pay out interest quickly & great interest rates.
April 1, 2026
Reply from Raisin UK
Dear Nerys,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
First class customer servicecustomer service…
Received first class customer service enquiry, answered thank you.
April 1, 2026
Unprompted review
Reply from Raisin UK
Dear John,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Darren was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Friendly and efficient service
Customer service answered very quickly and Darren took a lot of time to help me with my queries. Thank you.
March 30, 2026
Unprompted review
Reply from Raisin UK
Dear Valerie,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Darren was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Vivien,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
So good talking to someone rather than…
So good talking to someone rather than a computer. Ashley was so very helpful and I am really pleased with all my experiences with raisin.
March 25, 2026
Unprompted review
Reply from Raisin UK
Dear Paul,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents XXX was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Had a problem with re-setting my…
Had a problem with re-setting my password - rang customer service and could not have asked for a more helpful member of the team - Ashley was amazing and soon got it all sorted - thank you.
March 25, 2026
Unprompted review
Reply from Raisin UK
Dear Gill,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Ashley was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I have invested through Raisin for ease of managing my money
I have invested through Raisin for a good many years and always found them to be 'on the money' in all aspects - no complaints from me.
March 20, 2026
Reply from Raisin UK
Dear Julie,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Shirley,
Thank you so much for your fantastic review.
Your feedback is heartily appreciated! We always strive to ensure that our customers have a smooth experience along with the best rates.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Dale in particular was incredibly…
Dale in particular was incredibly helpful, kept a check on my case and ensured effective follow up and took it upon himself to do direct individual calls from to ensure resolution. Really helpful and brilliant customer service
March 17, 2026
Unprompted review
Reply from Raisin UK
Dear Reshma,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Dale was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
A helpful phone call, better than AI
The gentleman I spoke with was very helpful. Pointed me in the right direction .
March 16, 2026
Reply from Raisin UK
Dear,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Douglas was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I like Raisin because not only does it…
I like Raisin because not only does it offer good interest for its savings but it also offers 6 month terms for some accounts which I’ve never come across as something your average bank does, so yeh I reckon Raisin is a good place to invest/make a bit of money.
March 12, 2026
Reply from Raisin UK
Dear Richard,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Straightforward and competitive
App is easy to navigate. Straightforward to open accounts and transfer funds. Competitive rates.
March 12, 2026
Reply from Raisin UK
Dear Ian,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Easy to open account on line and…
Easy to open account on line and particularly good to be able to speak to someone on the telephone.
March 2, 2026
Reply from Raisin UK
Dear Valerie,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Andrew,
Thank you for your great review.
We appreciate it when customers share their experiences with us and we’re pleased to hear that you have enjoyed your experience with Raisin UK.
If you need assistance with anything, please don't hesitate to contact us at 0161 388 2399, via email at help@raisin.com or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
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