Ramsdens Coulby Newham is a great store to deal with. Always used this store and have always been treated with respect and kindness. The management team and staff are so supportive helpful in meeting... See more
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The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales ad... See more
Company replied
I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more
I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more
Company replied
4.5
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Jo and Karen were absolutely amazing…
Jo and Karen were absolutely amazing helped me with all my needs thank you so much xx
Bootle strand branch
November 13, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Charlotte,
Thankyou for taking the time to share such positive feedback, we're delighted to learn the team positively added to your experience.
We'll be sure to share your fantastic comments with both Jo and Karen, who we believe, will be thrilled to hear!
Kind Regards,
Ramsdens
Customer service was excellent, team went above & beyond
The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales advisor and helped both myself and mum when we came in to enquire about the buy in service. We both left extremely happy. I’ve used this branch in the past for currency and despite moving to another area my mum and I decided to make a day out in Falkirk, very pleased we did, Suzie was very considerate and tactful when my mum was selling some of her jewellery due to her circumstances. We would not hesitate to shop here for new jewellery, holiday currency or even use the pawn service which we had never thought of.
October 27, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Donna,
What a lovely review to recieve!
It's truly amazing to hear we have delivered a variety of excellent services and maintained our high standards, offering a 5* experience on every occasion. In any instance you may be unsure or need some assistance, please feel free to speak with the team, who will support the best possible.
With that in mind, we note a particular team member, Suzie, has positively added to both yours and your mam's experience and we are sure she will be overjoyed to learn of your encouraging feedback. We will pass your fantastic comments on and ensure Suzie is rewarded inline with our staff recognition scheme.
We'd again like to thank you for the time taken to share such wonderful feedback and will look forward to hearing from you again.
Kind Regards,
Ramsdens
Excellent service
Would recommend Ramsdens to all! They helped me when i was going through a bad patch & the help they gave me let me breathe again. They looked after my precious item until i was able to redeem the cost. Without their help i dont know what i would have done.
November 1, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Sandra,
Thankyou for taking the time to share such positive feedback, we're delighted to hear we could support you through a difficult time and assist you in redeeming your item.
Rest assured, the team are always here to support should you need it and will continue work on providing the safest and most suitable option for you.
Again, we'd like to thank you for offering wonderful feedback and rating us 5-stars!
Kind Regards,
Ramsdens
East Kilbride staff professionals
The staff in the Ramsdens in East Kilbride were excellent. It was my first time and they were professional, helpful and fair.
October 4, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Lynne,
Thankyou for your excellent review, we're delighted to learn of your 5* experience when visiting our East Kilbride branch.
Kind Regards,
Ramsdens
Peterlee Branch
I went into the Peterlee branch today looking for a necklace. A lovely server called Vick came to help me out as I couldn’t quite see what I was looking for. She was so helpful and took me to an iPad where she showed me some jewellery. She asked me exactly what I was after and gave some suggestions and I found the perfect thing. It is being ordered into the store for me to go and have a look at. She really went out her way to help, so I’m really happy.
October 2, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Paula,
Thankyou for sharing your 5* experience with us, we're delighted to hear the team could assist with finding that special piece.
We'll be sure to share your fantastic comments with Vick, who we believe, will be overjoyed to hear!
Kind Regards,
Ramsdens
Sell your gold anywhere else but here…
Sell your gold anywhere else but here they offer nearly 50% less than scrap prices for non scrap jewellery! Luckily I didn't need the money just selling to buy more but I don't know how they get away with robbing people like that
September 22, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Elaine,
Thanks for your feedback.
Whilst we are disappointed to hear you were not happy with the value offered, we will be sure to pass on your comments. We wish to note that due to personal opinion, not every item is viewed the same and more often than not, this is where scrap items are categorised.
Kind Regards,
Ramsdens
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi June,
Thankyou for your excellent review, we're overjoyed to recieve your 5* rating and feedback!
Kind Regards,
Ramsdens
Great experience at the Burnley Branch
I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process of selling my watches was very thorough and everything was explained to me throughout by Jo. A very impressive front window display too. I am a very, very impressed and satisfied customer. Sue
August 22, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Sue,
Thankyou for taking the time to provide feedback, we're overjoyed to learn of your wonderful experience. As always, our teams are willing to assist where possible and we find your comments encouraging on such. We will be sure to share your excellent feedback with both the Burnley team and watch department, who we believe, will be delighted to hear.
Kind Regards,
Ramsdens
Ramsdens The Nook South Shields
Popped into Ramsdens The Nook in South Shields to exchange currency, was dealt with by Christine and Michelle. Lovely girls! efficient and helpful!
August 11, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Kaici-Leigh,
Thankyou for your lovely review, we're delighted to learn of your 5* experience when attending our South Shields branch. We find your comments very encouraging and will ensure to share such will Christine and Michelle; we think this will make their day!
Kind Regards,
Ramsdens
ACE Customer Service at Lancaster
MICHELLE has helped me twice with selling family jewellery since my Mother's death. She has a good knowledge of the subject, and she is friendly. Michelle also kindly listened to my stories of pieces of the jewellery 😊
I cannot recommend the shop and Michelle enough from my 3 visits.
August 6, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi,
We are delighted to recieve your wonderful review and find your comments very encouraging. We understand how important the process is and are overjoyed to hear our staff assist as such. Thankyou for taking the time to provide feedback on such and recognising the efforts of our staff; we are sure this will make Michelle's day!
Kind Regards,
Ramsdens
Amazing service
Went in for some euros and received the most amazing customer service from Karen, Jasmine and Jo. They are a credit to the company. If ever I need currency, I will be going to ramsdens bootle from now on
July 24, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Daniel,
What a fantastic review to recieve! Thankyou for taking the time to share such encouraging feedback and rating us 5-stars. We will be sure to share your fantastic comments with the team, who we are sure, will be thrilled to hear!
Kind Regards,
Ramsdens
Ramsdens Coulby Newham is a great store…
Ramsdens Coulby Newham is a great store to deal with. Always used this store and have always been treated with respect and kindness. The management team and staff are so supportive helpful in meeting your needs even in difficult times 100% trust in this company
July 21, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Kevin,
Thankyou for taking the time to share your wonderful experience with us when attending our Coulby Newham branch. We are delighted to recieve your 5* feedback and to hear our staff continue to offer an excellent service. We hope to see you again!
Kind Regards,
Ramsdens
Called into ramsdens on Chester road…
Called into ramsdens on Chester road Sunderland today to purchase a ring I saw the last time I was in. I was served by the lovely Sandra who was very warm and friendly. Sandra had brilliant customer service skills and made the process of purchasing the ring effortless. Wonderful lady! Thank you Sanrda.
July 18, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Lynn,
Thankyou for taking the time to share your 5* experience with us, we're delighted to recieve your feedback. We find your comments very encouraging and will ensure to pass such onto Sandra - we are sure this will make her day!
Kind Regards,
Ramsdens
Good helpful sevice
Visited Ramsdens The Nook South Shields and was looked after by Helen in purchasing Euros, Helen was friendly, efficient and most helpful. was cheerful throughout my visit and her paperwork was accurate and easy to understand. Thanks George.
July 15, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi George,
Thankyou for taking the time to leave an excellent review, we're delighted to learn of your 5* experience. We find your comments very encouraging and will ensure to pass such onto Helen; we are sure this will make her day!
Kind Regards,
Ramsdens
Halifax Branch, Mariam Bi
I visited the Halifax Branch, was seen to by Mariam Bi, who was very helpful in helping my query of initially getting a quote of what I could get talked me through the process at the start & through out kept me updated whilst checking the jewellery so she can offer me a final price. Once my initial transaction was complete of what I went in for, she informed me about the other services they offer. The currency exchange which is very useful information, as I will definitely be returning next month when I’m going to Germany if it wasn’t mentioned, I wouldn’t have thought twice about getting my currency exchange from here & the rates looked better than other places. Will be back again if needed with such good communication & customer service skills.
July 9, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Afsana,
Thankyou for taking the time to share your 5* experience with us when attending our Halifax branch. We are overjoyed to hear Mariam could assist as such and detail the wonderful services we offer. As always, we aim to provide the very best and like to offer the most competitive exchange rates. We would like to wish you the very best vacation and will look forward to hearing from you again!
Kind Regards,
Ramsdens
Wonderful experience dealing with Deborah on a loan against a diamond.
Wonderful experience dealing with Deborah on a loan against a diamond. Very accomodating, she went above and beyond assisting with collection of the diamond from me, and funds were in my account the following day. Thank you.
June 5, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi James,
Thankyou for taking the time to review the service and for your encouraging feedback. As always, we aim to provide a 5* service and are happy to assist where possible. We will ensure to pass your wonderful comments onto Deborah, who we are sure, will be delighted to hear!
Kind Regards,
Ramsdens
Very good customer service and help…
Very good customer service and help from David and Corrie in Stirling.
May 30, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Marion,
Thankyou for taking the time to leave a 5* review, we're delighted to hear we could offer an excellent service. We will ensure to pass your wonderful comments onto David and Corrie, who we are sure, will be thrilled to hear!
Kind Regards,
Ramsdens
Good customer service
Good customer service, very nice people and all in all a very pleasant experience.
January 10, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Matthew,
Thankyou for taking the time to leave an excellent review, we're delighted to recieve your 5* feedback.
Kind Regards,
Ramsdens
Nicki was amazing
Nicki was amazing , she was patient and understanding and really helped me out. Will definitely be using Ramsdens going forward. Excellent customer service
April 25, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Portia,
Thank you for your positive review. Please note you have rated us as 1 star which means you weren't happy. Please can you change to a 5 star to reflect your satisfaction?
Kind regards,
Ramsdens
Stirling Branch
I recently visited the Stirling store because I had some jewellery that I never wear and wanted to see how much I could get. When I arrived around lunchtime, the shop was busy, but Kiera remained calm and took the time to address my inquiry. She examined all my items and provided an initial offer, but mentioned that they would need to check some things further. I told her I was heading home soon, and she assured me she would call me once everything was ready.
True to her word, Kiera called me, and I said I would come in shortly. When I arrived, both Kiera and the manager were efficiently handling the processing of my items. They worked quickly and effectively, displaying professionalism, friendliness, and consideration throughout the entire process. I received excellent service and am delighted with the amount I received. Thank you!
April 25, 2025
Unprompted review
Reply from RAMSDENSPAWNBROKERS.co.uk
Hi Lorna,
We love to hear from our customers and are delighted to learn of your 5* experience when visiting our Stirling branch. We find it very encouraging for our staff to recieve such recognition and are overjoyed to hear Kiera could provide a new value for your items.
We would like to thank you for taking the time to leave such an excellent review and assure we will pass your fabulous comments onto Kiera, who we are, will be thrilled to hear!
Kind Regards,
Ramsdens
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