RAMSDENSPAWNBROKERS.co.uk Reviews 

81
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional approach, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the efficiency, thoroughness, and ease of their overall interactions, whether selling items or making purchases. Reviewers also commend the customer service for its exceptional quality, noting the supportive and understanding approach of the team. However, some customers expressed dissatisfaction with the pricing offered for their gold and jewelry, finding it significantly lower than expected or compared to other sources.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers reporting positive experiences and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent and impeccable.... See more

Product

Reviewers highlight positive aspects of product, with many finding items that were "perfect for me" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales ad... See more

Company replied

Rated 5 out of 5 stars

Had a really great experience at the Aberdeen store today. I’ve used Ramsdens many times to sell bits of old/broken jewellery and always had a positive experience, and been offered a fair price. Today... See more

Rated 5 out of 5 stars

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

81 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(81)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

We went into the Blackpool branch…

We went into the Blackpool branch looking to buy a ring. As we walked in Lisa a lady who works there greeted us with an hello and smile. We had seen a ring in the window when it came to trying on it didn't fit. That did not stop Lisa she went to look for another ring in my size out she came with a ring didn't fit them proceeded to go in the back looking nothing. Eventually Lisa came back with ring which fit and didn't cost the earth. I will go back anyday the service was outstanding thank you Lisa

April 22, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Dawn,

Thankyou for taking the time to leave an excellent review. We are delighted to learn of your 5* experience when visiting our Blackpool branch, as always, our staff are willing to help where possible and we find it very encouraging for staff to recieve such recognition. We will pass your fabulous comments onto Lisa, who we are sure, will be delighted to hear.

We hope your ring is a piece to be treasured for years to come.

Kind Regards,
Ramsdens

Rated 1 out of 5 stars

Daylight robbery.company…

I've been forced to use this company due to my circumstances and was desperate to get my items returned before they disappeared for ever.
I rang the staff who were extremely helpful and went to the shop to repay the debt I owe. However I had not thought about bringing the paperwork with me so was advised that as well as paying a vast amount of interest I've also got to pay an further £5 to have the items returned!
I'm not paying that ! How dare they charge me more after all the money they've already made from a person in a vulnerable situation so I repaid the bulk and have to return next week with the paperwork to try to reduce my debt. However still not satisfied I've to pay 70p daily, more charges, and it's a flaming 2 day Easter holiday! What can I say ? This firm must be run by people who like to devour your last pound of flesh and let's hope that whatever lifestyle it's funding the luxury yatch they use at weekends doesn't spring a leak because I'd hate to see it sink without trace .......
YOU can write as many patronising replies as you want, this so called Company is run by nothing but a set of robbers. Thank you .

April 19, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Cath,

Thankyou for taking the time to leave a review, we take customer service very serious and are disheartened to hear you were not happy with such. As per the policy agreement entered, the procedure and service carried out where followed as described.

As always, our aim is to offer the greatest of services and assist where possible; please be assured we will always do our best to help and are available for any queries or questions you may have.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Patrick, Castleford branch

Saw Patrick in the Castleford branch. From start to finish he was helpful, knowledgable and very affable. A real pleasure to deal with.

April 16, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Richard,

What a fabulous review to receive! Thankyou for taking the time to leave excellent feedback; we will pass your comments onto Patrick, who we are sure, will be delighted to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful

April 11, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Lynne,

We are delighted to learn of your 5* experience, thankyou for taking the time to leave such positive feedback!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Michelle was brilliant …

Michelle was very helpful done every thing for me and very polite

April 11, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Christine,

Thankyou for taking the time to leave a positive review, we're delighted to learn of your 5* experience and for such recognition for Michelle.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Sheffield(the moor)

I been pawnbroking with them for years now, brilliant service,Shannon always been amazing, friendly and extremely knowledgeable(glad she's been moved to this branch),staff is brilliant, couldn't fault it,must of used their services over 50/60 times,never any issue

April 7, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Lajos,

Thankyou for taking the time to leave an excellent review! We are delighted to hear we continue to provide a 5* service on your return; we find it very encouraging to hear staff can assist with a friendly service and to receive such recognition is wonderful to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Excellent Service

Attended the Merthyr Tydfil store today and had the pleasure of being served by Chris the manager. He was a complete gentleman and talked me thru everything I needed to know. Highly recommend 5 stars - Kelly Ford

February 13, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi Kelly,

Wow, this is amazing! Thankyou for taking the time to review the service received in our Merthyr branch. It is refreshing and encouraging to read such a positive experience; we will pass on the lovely comments made to Chris - I'm sure this will make his day!

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Chester Rd Sunderland

All of the staff at Chester Rd Sunderland are very helpful and pleasant.
I was nervous and embarrassed when I went in to porn my watch. I had never been in a porn shop before, but a very nice lady called Sandra made me feel at ease and guided me through the process. I have just been in to redeem my watch and Sandra wished me all the best.

January 28, 2025
Unprompted review
RAMSDENSPAWNBROKERS.co.uk logo

Reply from RAMSDENSPAWNBROKERS.co.uk

Hi David,

Your positive feedback is a huge encouragement to our team. We are glad to hear your experience in branch was supportive and our team were happy to help you with the process.

Thankyou for recognising the efforts from our staff, we will pass your comments onto Sandra, who I'm sure, will be thrilled to hear.

Kind Regards,
Ramsdens

Rated 5 out of 5 stars

Great Service

Lauren and Aaron at Ramsdens in Poole, Dorset were very polite, efficient and helpful. Highly recommended!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

The staff are kind helpful the service…

The staff are kind helpful the service is quick and honest the buy back prices increase slowly and I like that I save money for buying back early. Just the best pawnbrokers I've found that even though I get more for pawning at h and t I come back to ramsdens because I pay less for the return and the staff are better. I'm in and out.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient staff at the Chatham branch, always ready to guide me through paperwork and give advice, competitive interest rates too.

December 13, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Good customer service. Friendly staff and helpful, Annswered questions well and very informative. Would definitely recommend to a friend.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Ramsdens pawnbroking service.

The staff in the Haverfordwest branch are always friendly, discreet and knowledgeable, I’ve never had anything less than a first class experience there and I have recommended them to several people in the last few years.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Alan and his team are polite and…

Alan and his team are polite and welcoming. They are genuinely there to help and do what they can to make the experience and transactions as friendly and easy as possible for customers. Trustworthy and flexible within reason. Paperwork kept simple and easy to understand. Quick and easy which is the important for me

November 26, 2024
Unprompted review

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