Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Engraver
  4. Jewelry Store
  5. Watch Store

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gold, diamond and sapphire evil eye😍

I am in my 40's and have been going to Rankins from when the family had the shop in Bethnal Green. When I heard they were moving to an office in Liverpool St I was abit dubious.
However, I have been pleasantly surprised and have received nothing but a fantastic service. They are super quick responding to queries on insta and even quicker sending out orders.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Quality workmanship

The staff at rankins are really helpful my beautiful ring arrived well packed and it’s more stunning in person that it is in the pictures. I’m so happy with my purchase and would highly recommend them … Thankyou so very much

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Rankins you are amazing

Rankins you are amazing, the pendant was absolutely fabulous. Customer experience is fantastic. Thank you for going above and beyond in making it to my budget, will highly recommend you 💙🥰💙 xx

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you very much for my beautiful…

Thank you very much for my beautiful wedding ring I’m so in love with it it’s my 4th time shopping with you and you never let me down thank you very much ❤️❤️😍😍😍 from Elizabeth p of Instagram merry Christmas 🤶🏻

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Name plate necklace

I ordered a name plate necklace and it is absolutely perfect. I changed aspects of the script writing a few times and the staff were very helpful in making the changes and sent me mock up images of what it would look like. They also advised on the chain length to sit nicely below my chain that I wear every day. Thank you so much! Very much appreciated it’s beautiful x

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to a very lovely and helpful…

I spoke to a very lovely and helpful lady called Daisy. I asked if she had any earrings in stock she sent me pictures and helped me pick the right ones and the next day they arrived at my home. The service was amazing and I cannot recommend her enough. The Earrings are also beautiful and such good quality. They were packaged beautifully too !! Thank you so much

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Rankins made me a bespoke ring and it…

Rankins made me a bespoke ring and it exceeded my expectations. I have bought from rankins Jewellers for years now and the quality, price and helpfulness from all the staff there is incredible.
A few years ago I bought my son a bracelet from them and it didn’t arrive to them until the day of his actual birthday. They sent it in an Uber to me as they had promised it would be here for that date! I don’t think you can beat their customer service to be honest.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

I must say Rankins is one of the best…

I must say Rankins is one of the best sellers, I know, not only for the items they sell but the staff also, they will help you in anyway possible and it doesn’t matter how many questions you ask, very kind and fast replying and super fast delivery. Thank you so much Rankins I am a customer that’s made a few orders and many more to go hopefully xxx

August 19, 2023
Unprompted review

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