Rapid Medical Supplies Reviews 

404
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the supportive and helpful team. Customers frequently mention that ordering from the website is simple, and the delivery service is exceptionally fast and reliable. Consumers are extremely satisfied with the top-tier product quality, noting that items like walkers and mobility aids are sturdy, safe, and truly improve daily living. Though some customers experienced frustrating delivery delays or issues with couriers failing to deliver packages directly to their doors, these instances were less common. A few people also noted occasional drawbacks regarding product specifics, such as handle grips feeling too hard or items not quite meeting their personal sizing needs.

What people talk about most

Product

People report positive experiences with product, highlighting that items are sturdy, lightweight, and exactly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Users describe positive interactions with quality, noting that the items are sturdy, safe, and well-designed.... See more

Service

Reviewers highlight positive aspects of service, describing it as outstanding, fast, and efficient. Customers... See more

Order

Consumers find order to be positive, highlighting simple and easy-to-use ordering systems and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prices are very competitive, but the main attraction was the same day despatch. The process was very smooth and quick to send me tracking details. Being regional victoria and unable to drive, it was a... See more

Rated 5 out of 5 stars

I searched for a long time before finding the Gripperz socks at Rapid Medical. They are great for my husband's size 11 feet and cosy in this cold weather. The grip soles are just what he needs with hi... See more

Rated 5 out of 5 stars

My dad had a fall and urgently required some aides to help him at home afterwards. Rapid Medical Supplies shipped my order the same day and it was sent via express shipping allowing him to get the pro... See more

Rated 5 out of 5 stars

Delivery was good, one day earlier then first forecast. the packaging was impressive and all the parts were fine. The assembly was well described in the easy-to- follow leaflet and presented no diff... See more


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store
  3. Online Pharmacy
  4. Pharmacy

Written by the company

Australia's first online medical supply store to offer a true and holistic approach to health and well being. Get your Rapid Anti-Gen test today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

404 reviews

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No history of asking for reviews

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4.7

All reviews

(404)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone order for mobile oxygen unit

I phoned up to make enquires for a mobile oxygen unit for my wife, the person I talked to was friendly and very helpful and processed my order quickly, and informed me my order would be delivered later that day which it was, very pleased with the way my order was handled

December 9, 2025
Unprompted review
Rated 4 out of 5 stars

The speedy delivery to my door in a…

The speedy delivery to my door in a country area was remarkable.
The packaging was broken and resealed however it didn't affect the product. I would be wary if the product was fragile.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great height. Easy to use.

Fast shipping. Great product. Easy to set up and use. Good height for beside the toilet. Has a good range of heights for easy use. Great to be able to just fold it up for storage.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Spend elsewhere - Shop where they accept returns

My disabled husband has now purchased 2 walkers from Rapid Medical Supplies, yes ordering is easy and delivery is fast But there is absolutely no customer service. I called and asked if he could go and trial the 2nd one as the first was not suitable ( we tried it for too long) but they are only on line so he ordered and it’s quite unsafe for his needs which we realized as soon as he used it. THEY DONT TAKE RETURNS, which is wrong and very unreasonable. Especially given their market is for disabled people, take your money elsewhere.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I had a very good experience dealing with Rapid Medical Supplies.
I placed my order on Sunday night and I received it on Thursday, in Sydney.
I also sent an enquiry question and this was answered immediately.
I can recommend Rapid Medical Supplies as they are prompt and efficient

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

The product is excellent. The mobile wheelie is light and fits in the car boot well when travelling with an elderly person. It is a sturdy product. Highly recommend!

November 22, 2025
Unprompted review
Rated 4 out of 5 stars

The product is as advertised

The product is as advertised, folds easily and the colour is great (purple), my favourite. The only drawback is my lack of confidence in using the machine, I need L plates as I find the joystick too sensitive and hard to control. No doubt I will get the hang of it eventually and will enjoy getting out and about

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great rollator walker

The rollator walker is just what I need it's easy to fold and store. The brakes are smooth and strong. It is easy to use over many surfaces such as grass bark ass well as the usual pavements.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was recently hospitalised with…

I was recently hospitalised with multiple surgeries and urgently needed my own walker. It was delivered promptly and with no issues whatsoever. The walker is strong and exactly what it promised to be. Very impressed.

October 21, 2025
Unprompted review

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