Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... See more
Company replied
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They fix bikes very good with 100%…
They fix bikes very good with 100% attention they dont cut any corners or leave any issue untouched and they have great prices
August 2, 2026
Unprompted review
This store is Great and people were…
This store is Great and people were really nice with us by helping us to fix our bikes as well!
August 1, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Jair, thank you so much for the fantastic 5 star review! We're thrilled to hear our team was able to help fix up your bikes and that everyone was so nice to you along the way. Friendly, reliable service is exactly what we aim for, and we'll be sure to pass your kind words along to the team. If you ever need anything else down the road, whether it's another repair or just some bike advice, please don't hesitate to reach out. Thanks again for choosing Rapid Scooter!
Thank you so much sanj for helping me…
Thank you so much sanj for helping my mother and I was able to sort out my mom’s bike quickly. Bike is perfect for her. 10/10 customer service from sanj and would highly recommend him for help.
July 27, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Jodie, thank you so much for these kind words! We're delighted to hear Sanj took such great care of you and your mum, and that her bike is sorted and running perfectly. We'll be sure to pass along your thanks to him. Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Great customer service
Great customer service, offers repairs also, pricey but at least they do the service. Went out of their way to help me out as well. Thanks.
July 20, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi HoKc, thank you so much for this lovely review! We're really glad our team could go out of their way to help you and get your scooter sorted. We appreciate you taking the time to share this and look forward to seeing you again soon!
Ordered 2 kukirin G3 pro’s.
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service!
Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake myself no absolutely perfect.I enjoyed it so much I proceeded to bleed all 4 brakes 😁
Fred offered to have a local shop do the work and they cover the bill but I chose the bleed kit route myself as I’m confident in these jobs… cheers Fred and cheers rapid scooter master! 👍
July 3, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Shane, thank you for the brilliant review! We're delighted the G3 Pros arrived so quickly and that Fred could sort you out with a bleed kit for the brakes. Kudos to you for tackling all four yourself, that's real dedication! Thanks so much for choosing Rapid Scooter Master, we really appreciate it.
Great service and expertise!
July 19, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Maxim, thank you so much for the kind words! We're really glad you had a great experience with our team and their expertise. We appreciate your support and hope to see you again soon!
Went in just pump my air and they did…
Went in just pump my air and they did it with a smile. Very polite and helpful
July 14, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Jamal, thank you for the lovely review! We're so glad our team could sort your air pump with a smile. It's great to hear you found us polite and helpful, we hope to see you again soon!
I come here very regularly
I come here very regularly, always great and friendly service!
July 11, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Raphael, thank you so much for being a regular customer and for these kind words! We really appreciate your continued support and look forward to seeing you again soon.
Very helpful nice shop
July 8, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Avraam, thank you so much for the kind words! We're really glad you found the shop helpful and enjoyable to visit. We appreciate your support and hope to see you again soon!
Amazing customer service
Amazing customer service
They Wii look after you
5stars
July 7, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Ash, thank you so much for the amazing 5 star review! We're thrilled you had such a great experience with our team looking after you. We really appreciate your support!
Bought a scooter from the website
Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer service was purely amazing. Quick response over email and was sorted in no time. 10/10
July 1, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Ramona,
Thank you so much for your review. We're glad you've had a great experience with us!
friendly staff and helped me figure out…
friendly staff and helped me figure out whats wrong with my scooter easily and done my tyres perfectly
July 3, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi,
Thank you for your review. We're always happy to help :)
Saved my life.
Saved my life.. cycling from east London and had an issue with my bike. Right next to their shop. They were more than willing to help me out. Thanks so much..
July 2, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Ekow, thank you for sharing this! We're so glad we happened to be nearby and could help get you back on the road. Glad to hear you're okay, take care out there!
This shop is very good and pumos ny…
This shop is very good and pumos ny tyres for free of charge and are very friendly
June 26, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Mahmood, thank you so much for the kind review! We're glad you found our team friendly and always happy to help with your tyres. We appreciate your support and look forward to seeing you again!
Staff very helpful
Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorting cyclescheme very fast. Definitely will use them again.
June 24, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Alex, thank you so much for this great review! We're glad we could sort your cancellation quickly and get the cyclescheme organised without any hassle. We appreciate your support and look forward to helping you again!
Great Experience All Round 👌
These guys are fantastic, Rapid right enough on delivery and returning calls 👌Quality customer care, Respect RSM 💯 I'll be back for another purchase very soon, ps G4 is great 😎
June 21, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Mark, thank you so much for this fantastic review! We're thrilled you had such a great experience with delivery and communication. Enjoy the G4 and we can't wait to see you again soon!
Very understanding and willing to help.
Very understanding and willing to help.
June 6, 2026
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for this kind review! We're really glad we could be understanding and helpful. We appreciate your support and hope to see you again soon!
Great experience with Rapid Scooters…
Great experience with Rapid Scooters especially with Fred B. Ordered my e-bike and accessories on the Wednesday and it had arrived by Friday, communication was excellent at all times. I’ll be recommending them to everyone. Very pleased with my new toy I love it! Thank you again.
June 12, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Lucy, thank you so much for this wonderful review! We're delighted Fred could help with your e-bike order and that everything arrived so quickly. Enjoy your new ride and thank you for recommending us, we really appreciate it!
I recently purchased a kukirin G3…
I recently purchased a kukirin G3 scooter from rapid scooter master for my son, I had already made a purchase elsewhere online and unfortunately it turned out to be a scam, so when I found rapid scooter master, i spoke to them then purchase the scooter, I have to say they are absolutely brilliant, the scooter arrived within 2 days. Highly recommended.
June 11, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Joy, thank you so much for this lovely review! We're so sorry to hear about your experience elsewhere but really glad you found us and that your son's G3 arrived so quickly. Thank you for trusting us and for the recommendation!
Kukirin g2 master
Absolutely terrible bought a kukirin g2 master it started loosing power in the rear motor hit about 35kmh on ground mode 3 emailed them took days to reply said the scooter is under warranty and if we came to the shop in london they would put it on the diagnostics and said they would replace the motor if that was the issue and we got there they said they couldn't repair it because it was terrible condition because it was missing the rear mudgaurd which did absolutely nothing and the warranty is clearly a lie just to make you think your covered and we had to drive all the way from wales.
June 10, 2026
Unprompted review
Reply from Rapid Scooter Master
Hi Theo, thank you for your review.
We take all warranty claims seriously, and every case is assessed on an individual basis. When your scooter was brought in, our technicians found clear signs of misuse, including physical damage, a broken mudguard, and excessive dirt and mud throughout. Per the terms of our warranty policy, damage caused by misuse voids the warranty, which is why we were unable to proceed with a free repair on this occasion. We understand this isn't the outcome you were hoping for, especially after travelling to see us, and we hope you can appreciate our position
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