Couldn't be happier with the service we received. Ordering on the website was very easy, freight was fast and I really appreciated Bhawna reaching out after the delivery to make sure we were happy and... See more
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See what reviewers are saying
Would have been 5 star if their IT system had not glitched. After expected arrival date I contacted support via email (twice). No response to these emails although one or both must have had some effec... See more
Slow customer service - but end result worked out. Also only after the order was raised against their US branch did the same person contact us several times, prior to that a different person would an... See more
Raptor have a great selection of products I could not find at a local provider. I had thought it would be shipping from within Australia, but it came from Singapore (I think?) However, the delivery wa... See more
Company replied
Company details
Written by the company
With a huge selection of American MRO products, Raptor Supplies offers easy online ordering and fast delivery to the UK, Europe, GCC / Middle East, Africa, Asia and Australia / NZ.
Contact info
209, 6 Sutton Plaza, Sutton Court Road, SM1 4FS, London, United Kingdom
- +44 203 287 5224
- sales@raptorsupplies.com
- raptorsupplies.com
4.1
Great
868 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Quick response, Thank you for your professional service.
November 29, 2023
Unprompted review
Reply from Raptor Supplies
Thanks Mia, we are glad you had a positive experience. Thank you for your feedback and support.
Fan blowers x 2
Took a while to set up Raptor Supplies on our ordering system but once this was done everything went well. Ordered two fan blowers which were at a competitive price and they were shipped promptly. We were satisfied with the overall service and would use this company again.
November 29, 2023
Unprompted review
Reply from Raptor Supplies
Thanks for your positive review, looking forward to collaborating in the future.
Thank you Raptor you're doing a good job
Despite a problem with the couriers the attention from Raptors customer service made the experience a positive one. To be able to talk to a real person with the ability to chase and fix a problem is delightfully refreshing - Thank you Raptor you're doing a good job.
Julian
October 2, 2023
Unprompted review
Reply from Raptor Supplies
Thank you so much for the positive words. We really thrive on customer satisfaction and look forward to working with you on upcoming projects.
The team provided fast response on…
The team provided fast response on every email sent and always give solutions to our concern and delivery on time. Thank you Raptor's team for the great effort.
November 17, 2023
Unprompted review
Reply from Raptor Supplies
Thanks for your encouraging words, it is our pleasure to hear your valuable feedback.
Response fast
Response fast, always follow up closely with customer's inquiry.
November 20, 2023
Unprompted review
Reply from Raptor Supplies
Thanks, Mark for appreciating our work.
Reply from Raptor Supplies
Thank you for your kind words and positive feedback.
Reply from Raptor Supplies
Thanks so much for taking the time to leave us a 5-star rating.
Always Raptor for orders of US parts :-)
All times my orders from Raptor Supplies are with great support, fast and for excellent prices. My first choice for US parts anytime.
November 9, 2023
Reply from Raptor Supplies
We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!
The way they response and handle…
The way they response and handle inquiry. Fast and professional approach. Keep up good service.
November 8, 2023
Unprompted review
Reply from Raptor Supplies
Thanks for your positive review, looking forward to collaborating in the future.
Reply from Raptor Supplies
F.Nieuwenhuijs, thank you for appreciating our work.
Fast and efficient.
November 6, 2023
Reply from Raptor Supplies
We appreciate you taking the time to share your rating with us.
Quick response
Quick response, good package, fast delivery.
I very much appreciate your service.
November 7, 2023
Reply from Raptor Supplies
Thanks Krisda, we are glad you had a positive experience. Thank you for your feedback and support.
always easy to deal with and very…
always easy to deal with and very prompt service and replies. Pratishtha is always friendly and thorough.
November 7, 2023
Reply from Raptor Supplies
Thanks for your encouraging words, it is our pleasure to hear your valuable feedback.
Fast and reliable service
November 7, 2023
Reply from Raptor Supplies
Thank you for reaching out and providing us with valuable feedback.
Ease of ordering
Ease of ordering, delivery on time , packaged well , goods in perfect condition and VAT invoice sent in a timely manner.
Well done ,excellent service
November 6, 2023
Reply from Raptor Supplies
Thank you so much for the positive words. We really thrive on customer satisfaction and look forward to working with you on upcoming projects.
Reply from Raptor Supplies
Thank you so much for the positive words. We really thrive on customer satisfaction and look forward to working with you on upcoming projects.
On time delivery
November 1, 2023
Reply from Raptor Supplies
We appreciate you taking the time to share your rating with us.
Reply from Raptor Supplies
Thank you for your kind words and positive feedback.
Reply from Raptor Supplies
Thank you for your kind words and positive feedback.
Part arrived in good condition on time.
October 26, 2023
Reply from Raptor Supplies
Thank you so much for the positive words. We really thrive on customer satisfaction and look forward to working with you on upcoming projects.
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