informative updates! Fast Shipping! Seems like a friendly Staff! items as described as well! Excellent Overall! Will Order Again.
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Review summary
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Fast shipping, well packaged. Quality of the item is nice, but not perfect. It looks great tho!! I only wish the links/hoops were soldered for extra safety, open hoops can easily get snugged in clothe... See more
The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck througho... See more
Website is and has always been straightforward to use and shipping is quick. I purchased their dagger earrings in 2022 and now cross heart hoops(the pair options)? Some time ago for sure, but one of... See more
Company details
Written by the company
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
Contact info
7260 Hawthorn Ave, 90046, Los Angeles, United States
- (347) 968-7837
- info@rare-romance.com
- rare-romance.com
4.0
Great
278 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Easy to order
Easy to order, fast shipping, and great packaging! Will definitely order more !
March 31, 2022
my current “it” piece
nice heavy chain, one of the most quality pieces in my jewelry box. goes with everything <3 gorgeous!
March 31, 2022
i never received the baby devil pendant…
i never received the baby devil pendant with the chain. the chain came in but i never got the pendant with it. the chain is good and pretty strong.
March 31, 2022
Reply from RARE-ROMANCE™
I'm so sorry to hear that. The pendant should have been in a separate pouch. Please contact support@rare-romance.com and they will fix this for you asap! <3
Jewelry looks great
Jewelry looks great. Love the quality and feel of the gold spike bracelet. Pairs well with a vintage watch.
March 31, 2022
Wonderful Company
One of the best customer service experiences I ever had. Their jewelery is pretty banging, too.
March 30, 2022
best customer service shoutout grace
March 30, 2022
Terrible wrapping & product doesn’t match description
My necklace was wrapped so incredibly tight with a sticky plastic film. It took me at least 40 minutes to unwrap it, and I felt like I was losing my mind. Forty. Minutes. Please wrap your necklaces better, so that unwrapping them isn’t literally so awful.
My necklace I ordered didn’t even fit with the pendant that CAME with it. The pendant just falls off. Extremely disappointed with my purchase, and will never buy from this store again.
March 29, 2022
Reply from RARE-ROMANCE™
Hi Elliot, I'm so sorry to hear that. The wrap we use can very easily be removed if you just fold it open. I'm so sorry if that wasn't clear. I will communicate this to our manufacturer and see if there's a way to wrap in a different way.
If you have any issues with your pendant, please reach out to support@rare-romance.com. They will be able to help you with that.
Disappointed
Items do not seem to be crafted with care. Jump rings are cheap and wires are flimsy. Very disappointing.
March 29, 2022
Reply from RARE-ROMANCE™
I'm very sorry to hear that. We put a lot of time and effort in our design to make sure everything is crafted with the best quality. Please let us know if there was anything wrong with your piece and we would be more than happy to fix it for you. Or if you would like to return it, that is also an option of course.
Product is amazing
Product is amazing. Came really fast and I look forward to buying more from Rare Romance.
March 28, 2022
Love the packaging and great quality in…
Love the packaging and great quality in the chains
March 26, 2022
10/10 WOULD RECOMMEND
Beautiful pieces! I've been wanting to buy from here for months and I'm so glad I finally did! Each piece was thoroughly packaged in their own velvet bags and they all came in one resealable bag. It also arrived faster than I expected, so I will definitely be ordering again soon!
March 26, 2022
my chain broke after I had it for a week
March 26, 2022
Reply from RARE-ROMANCE™
I'm so sorry to hear that! Please contact support@rare-romance.com. Our team will take care of you asap!
i never got this product
March 26, 2022
Reply from RARE-ROMANCE™
Hi Megan! That is definitly not normal. Our pieces usually get to their destination within 2-4 business days in the US. Please contact info@rare-romance.com and we will figure out exactly what happened!
Thank you!
Awesome quality 👏 👌🏼
March 25, 2022
Excellent customer service
I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy to see that RR cares about their customer base and I will be buying more items in the future and also recommending them to friends and family. Thanks again Grace, and also Emily.
March 24, 2022
Unprompted review
Everything Came in fine and as…
Everything Came in fine and as presented. Couldn’t ask for better. Highly recommend!!💯
March 24, 2022
Super expensive but my earrings dented…
Super expensive but my earrings dented so easily
March 24, 2022
Reply from RARE-ROMANCE™
Hi Devin,
I'm so sorry to hear that! That is definitely not normal. Please send us an email at support@rare-romance.com and we will take care of that for you!
Thank you in advance for understanding <3
very cool
quick delivery, great earrings. they look sick. i do wish these had screw backs instead of push backs, but they haven’t really caused any issue at all
March 24, 2022
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