informative updates! Fast Shipping! Seems like a friendly Staff! items as described as well! Excellent Overall! Will Order Again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast shipping, well packaged. Quality of the item is nice, but not perfect. It looks great tho!! I only wish the links/hoops were soldered for extra safety, open hoops can easily get snugged in clothe... See more
The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck througho... See more
Website is and has always been straightforward to use and shipping is quick. I purchased their dagger earrings in 2022 and now cross heart hoops(the pair options)? Some time ago for sure, but one of... See more
Company details
Written by the company
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
Contact info
7260 Hawthorn Ave, 90046, Los Angeles, United States
- (347) 968-7837
- info@rare-romance.com
- rare-romance.com
4.0
Great
278 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RARE-ROMANCE™
Hi Andrew,
I'm so sorry to hear this! Your package probably got lost in transit. Please contact support@rare-romance and our customer support team will take care of this for you right away!
Not happy at all
You sent my package somewhere else yet when I send a message on pay pal you tell me you're fixing the problem then no reply to my email and still ask me how do I like the product I want my money back
March 24, 2022
Reply from RARE-ROMANCE™
Hi Sterling,
As I told you on Paypal, usps made a mistake where they accidentally released tracking numbers that were still in use. That is why it looks like your package is going somewhere else. Please contact us at support@rare-romance.com and we will help you track your package. You can definitely start a return process as well if you would like to get a refund.
Excellent customer service
March 24, 2022
Excellent Quality
March 24, 2022
From Romance for Romance
My partner loves your jewelry and this didn’t disappoint. Has a nice substantial feel and Looks so dang good!
March 24, 2022
WORST TIME EVER
WORST TIME EVER
.went back and fourth wut them for five weeks about them lying through email and the finnally just giving a return to my credit card after they only said they would do credit DO NOT BUY FROM THEM!
March 24, 2022
Reply from RARE-ROMANCE™
Hi Jeffrey,
I'm very sorry to hear you feel this way about our company. We try our best to do the right thing for our customers.
Love it but it might scratch
I got the black ones and they are beautiful! Slightly heavier than what I like but is manageable for 8 hours. I did notice that the black color did scratch off which I was a bit torn since I was pretty careful with storing them away
March 24, 2022
Reply from RARE-ROMANCE™
Hi there,
Thank you very much for letting us know. Please contact support@rare-romance.com, because this might be a production error. Thank you!
super high quality and heavy
super high quality and heavy
I really loved how heavy they feel on me and how it lays on my neck. The earrings were also super comfortable to wear and are my new favorites.
March 24, 2022
Beautiful packaging and amazing quality…
Beautiful packaging and amazing quality products.
March 24, 2022
best. jewelry. on. the. market.
The only company I’d ever trust with my jewelry. And the only company I know that genuinely cares about the quality of their products. I will continue to purchase from them for as long as they stay in business.
March 23, 2022
Very fast shopping and amazing…
Very fast shopping and amazing quality!!! Would buy from here again!!!
March 23, 2022
I purchased a necklace and it was…
I purchased a necklace and it was prettier in person! Shipped quickly.
Unfortunately when taking out of box it was broken. I notified company and they replaced it right away I had the new one in just a few days. For that alone I gave 5 stars GREAT customer service!!!
March 23, 2022
Terrible product
Terrible product, price and shipping. They charge a bunch of money for cheap made jewelry. The bracelet I bought broke while I was unpacking it from the shrink wrap and the ring feels like I could just bend it in my hands. Absolute joke of a company.
March 23, 2022
Reply from RARE-ROMANCE™
I'm so sorry to hear your bracelet broke. Please contact support@rare-romance.com. If you are ever not satisfied with our product, there's always the option to return your pieces.
Love them to death!
I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless steel, but I can't find anything like them anywhere else. I have seven pairs of their earrings as well as two necklaces and always get complements wearing them from so many people, and so far they feel worth it for me.
March 23, 2022
Reply from RARE-ROMANCE™
Hi Kat,
Thank you very much for the nice words! I really appreciate that. A lot of thought goes into our designs and the materials. We like to use solid 316L stainless steel, because it's so durable and easy to maintain. Our pieces have a lot of weight and details to them, that is why the prices might seem higher than other brands. But we want only the best for our customers <3
I love the necklace!
I love the necklace I bought. Seriously I wear it almost everyday. I love that it’s elegant and also a statement piece as well. And excellent quality. Thank you!
March 23, 2022
Rare Romance is AMAZING!
Rare Romance’s jewelry is awesome! I have ordered multiple times and will continue to do so. The quality is impeccable, styles are always on point and ahead of the game but most of all, the customer service is outstanding.
March 23, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.