Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, unique designs, and inclusive sizing of products, noting their comfort and durability. The staff and customer service are frequently commended for being friendly, responsive, and going above and beyond to ensure satisfaction. However, some people mentioned product quality issues, including unfinished garments, poor fabric, prints not meeting expectations, or significant sizing discrepancies and items not matching descriptions. A few customers also reported uncaring customer service responses and restrictive refund policies for certain purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent and amazing... See more

Order

Customers consistently report positive experiences with their orders, frequently praising the promptness and... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as exceptional, personal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(241)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Brilliant company, highly recommend!! Hoodies wash up great and worth every penny. They’re a small team/buisness and still you don’t wait longer than 10 days for your items. Even with their crazy sales. If you’re thinking about buying, do it! You won’t regret it :)

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

All round quality company!

Genuinely such an amazing company. Down to earth brand with great customer service, embracing all and everyone into their amazing community, and I absolutely LOVE their products! All handmade, in good time, and are just so snuggly and comfy. Truly would live in mine if I could. Couldn't rate more highly.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

I LOVE Rachet

I LOVE Rachet. Dhillan has created an amazing brand where he and his amazing team (they run it really tbf) are fully present & created the most amazing inclusive group which actually feels more like a family.
The clothing is incredible quality and I love everything it stands for - Mental Health is a big focus and I love that. This isn’t just any clothing, it’s RACHET CLOTHING.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Love all the Ratchet gang

Love all the Ratchet gang they are doing such a lot for mental health and body positivity. So for that alone you should support this brand. Secondly I have fibromyalgia and I am so picky with the clothes I wear, and the quality. These clothes are so so comfy. Also I love the tie dye 🤩🤩 Thanks guys xxx

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Ordered a few things now from ratchet and the clothing is amazing, great quality and washes so well (such a mum thing to say). Happy with delivery times and aware to leave a little longer at busy periods as everything is handmade and it’s a small business. Love looking at the guys on social media who are hilarious and seem like such nice people

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love Ratchet

Absolutely love Ratchet! The clothing is so comfy and the colours so vibrant. Sizing is perfect for me. I have many items in my collection and I always look forward to a new purchase. Dhillan and the team are lovely too. I highly recommend.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Funtastic Clothing Brand 🤩

I’ve only found this company recently and they are amazing! They offer unique style, look after ALL sizes and are just fun!! Which I’m sure a lot of us need in our lives these days! The products are of great quality, wash really well and look da bomb!! Excellent customer service and the special offers are just epic!! What’s not to love 🥰

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Customer service is amazing, clothing is such good quality, none of that thin-ass material, lovely thick, warm hoodies!! I think the mystery bags could have a little more different stuff in. I wasn’t expecting 3 best sellers ofc but 1 item with something on other than plain tie dye would have been amazing. But that’s just me being picky tbf. Dhillan is a queen. Absolutely amazing presence on social media, has me howling. I recommend to everyone all the time 💛💛💛

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Hoodies are amazing

Hoodies are amazing, a bit small fitting I've found so if you want it baggy size up!
We had an issue with one of our hoodies and got in touch, we were given advice and if it didn't work were told we could return and have a replacement, this wasn't needed the advice worked but amazing customer services!

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful!

I’ve just received my 6th order 😬 for my daughter and I, and to say I’m addicted is an understatement! I cannot recommend this company more. The quality & service is second to none. It’s not just about that though, Ratchet has built a community where everyone supports each other. The Ratchet team are hilarious and following them online is a full time job 😂 keep up the good work all! ☺️

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Ratchet are the best!

Amazing service from start to finish. I ordered a Wednesday sweatshirt for my niece for Christmas and it's gorgeous, she's going to love it so much. I love everything about Ratchet, the team are amazing and work their socks off. Thanks all of you xx have the best Christmas

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible quality

My ratchet Barbie hoodie came very quickly and is incredibly soft, fantastic quality and a head turner! It's now my ultimate comfort hoodie. Would definitely buy from ratchet again 💜

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

The best of the best

The first thing I purchased was a bag back in 2014 when Dhillan had his own shop in Lakeside Shopping Centre. His customer service on the day was fantastic and even until he closed the shop he was absolutely amazing! Even to this day the bag is still in use!

If I could give Ratchet more than 5 stars I would, this company is one of the best companies I’ve ever shopped with for plus size clothing. Not only do they go up to a 5XL, but everything is unique. Everything is priced reasonably, if you have an idea of something that you want they can create it, whether it’s joggers, t shirts, hoodies to even cycling shorts No job is too little or too small for Dhillan and his hard working team.

I’ve personally had no issues with this company over the 10+ years I’ve been ordering from them. I cannot thank Dhillan, Lisa, Caitlin and co enough for all their hard work they give to myself and others. You all deserve a massive thank you!

I’ve never been let down with the quality of clothing in store and online once.

Thank you for all your hard work, it never goes unnoticed!

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing, you must try….

The team at Ratchet are absolutely fantastic, bat crap crazy, but flaming amazing!
Their products are first class, great quality and will always try to assist with any wee extra requests e.g. no labels etc….
Would wholly recommend them, their ethos and community are second to none.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

I have ordered several hoodies and tees from the website and they are always delivered in a prompt time frame. The products are of really good quality and the sizing is spot on. Items don’t fade and the quality of the print is second to none.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Never had an issue with anything that I have ordered. Loved everything that I have bought and always turned up in a timely manner, when it's handmade you expect to wait and it has never disappointed. Ordered a custom hoodie for my daughter and it was fantastic. Will be ordering again soon 🥰🥰🥰

December 1, 2023
Unprompted review

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