Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, unique designs, and inclusive sizing of products, noting their comfort and durability. The staff and customer service are frequently commended for being friendly, responsive, and going above and beyond to ensure satisfaction. However, some people mentioned product quality issues, including unfinished garments, poor fabric, prints not meeting expectations, or significant sizing discrepancies and items not matching descriptions. A few customers also reported uncaring customer service responses and restrictive refund policies for certain purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, comfort, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent and amazing... See more

Order

Customers consistently report positive experiences with their orders, frequently praising the promptness and... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as exceptional, personal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(241)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service is 2nd to None!

I recently purchased 6 jumpers as presents from Dhillan and the team at Ratchet Clothing.
The quality of clothing is fantastic as is the value.
All jumpers were guaranteed a Christmas delivery, they arrived before the 17th Dec.
I love all of their designs, you can even design your own
I’d never bought their trackers before, they are sooooo warm and comfortable- I will definitely be ordering more!
Their customer service is 2nd to none!
I received a phone call from Dhillan ( the owner) to personally check that I had received all of my order as their system had crashed.
Excellent Company, excellent staff
Have a fantastical Christmas Guys!
You all deserve it 💗💗🙏
Gypsy 💗

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, great product, great value for money easy transaction from Web page to my home. Thank you so much I love my jumper. Keep slaying. Xxx

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Unhinged at its finest

I have brought 6 hoodies over the past couple of months and loved each one more than the last…. It’s not just a company it’s a community. #unhinged at its finest! 💖💖💖

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

I've followed Ratchet Clothing since the very beginning, I always wondered if it was really any good and was too skeptical too order. However, I decided to take the plunge when they released the Wednesday Addams collection and I honestly wish I had purchased from them sooner, I got 2 tshirts from the Wednesday collection, and I've just purchased another two from the barbie collection.
I honestly cannot sing their praises enough, I was kept updated throughout the process of my orders, the quality is great and I honestly do wish I had shopped before!
Not only are they a great online store, they have built up a fantastic community and keep in touch with all of their customers every day via social media!
I am so glad I took the plunge and made an order and I always recommend to everyone now!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Just purchased my first item

Just purchased my first item, after following for a while. Its absolutely perfect. Would perhaps go a size up next time, as I (8/10 ordered 10/12) like a oversized jumpers. But in this instance I'm still super happy. Great quality and fab design. Will defo be ordering again

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company.

Fantastic company.
Their designs are so unique.
Very easy to order and any problems they are answered ASAP.
Have ordered a few times now and will definitely be ordering again 😊

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

I have lots of rachet clothing I came…

I have lots of rachet clothing I came across he's brand through lucy spraggan I'm a huge fan but I have since bought more remember these are hand made so sometime take a little bit longer to get 7 to 10 days which in my eye is a good turn around the quality is great amd unique designs I recommend rachet

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Love Love Love this company- I now have 3 hoodies/sweatshirts and adore each and every one, they are so unique and you can even custom your own one to suit whatever you wish.

Delivery is approx 7 days and what you would expect for handmade clothing and Dhillan (owner) is great and accommodating.

I know I will be purchasing more as they are so addictive and so comfy.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

More than just clothes

Amazing clothing. Inclusive sizing. Brilliant customer service. The community and safe space created is also something I’ve never witnessed before from any company, let alone a clothing company.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

I ABSOLUTELY LOVE ALL MY TSHIRTS AND…

I ABSOLUTELY LOVE ALL MY TSHIRTS AND HOODIES I haven't actually bought a generic shop hoodie since I found ratchet my dear person behind me has made so many people smile and I always get asked where its from.The team at ratchet are working so hard to raise awareness for mental health issues and reminding them there never alone.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Ignorant Theives.

Ordered over £60 worth of stuff from these people about 3 months ago and received absolutely NOTHING.
I asked where my things were and they repeatedly ignored my emails and Facebook messages. They then told me I had to wait 6 weeks???? So they could “sort it out with Royal Mail”

It’s been way over 6 weeks since that message and low and behold I’ve heard absolutely NOTHING from them and they are still completely ignoring my emails and messages (which for the record have ALL been more than polite. I’ve not been remotely abusive or anything, they are literally just ignoring my messages and stealing my money)

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

TYSM RATCHET CLOTHING ❤️

Never worn tie dye before but this brand is honestly amazing and made me want to try wearing it! Dhillan and the team know exactly what to put on their clothing to appeal to the masses!

It’s not all tie dye clothing either!

Versatile, high quality products with soooo many designs and sizes to suit everyone and a great bonus is the ‘create your own’

I love the ‘Size - Beautiful’ label that they stitch into their items. It’s such a nice touch to customers who may be self conscious and anxious over their clothing sizes. It’s also a little reminder that everytime you put on a piece of their clothing, you’re gonna feel amazing!

Tysm for all you do for your customers. We love you guys!

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant clothes

Had a bit of a wobbly first order
But ordered quite a few times since then and the clothes are such good quality I love them waiting for payday to order some more 😀

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Custom Beetlejuice Hoodie

I rang before making my order as I believed my request for a custom order would be too confusing for a form. Spoke to Dhillan who was more than happy to go through everything with me. Dhillan was polite, patient with my explanation and made me feel confident in my purchase. When the hoodie arrived it was PERFECT. Exactly what I’d described and the quality is lovely. The hoodie is thick and has a soft warm inside. My daughter loves it. I cannot thank you enough. Will definitely be buying more from Ratchet.

May 31, 2023
Unprompted review

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