Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the pieces are cozy, durable, beautifully designed, and available in a wide variety of inclusive sizes. People also highlight the responsive customer service, vibrant unique patterns, and the friendly, welcoming community fostered by the passionate team behind the brand. Some reviewers were not happy with sizing inconsistencies, reporting that specific garments occasionally arrived much larger than advertised or felt poorly manufactured. A few consumers also mentioned facing communication difficulties, unhelpful responses, and strict limitations regarding exchange and return policies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the well-made and durable... See more

Order

Consumers find order to be positive, regularly praising prompt delivery, great quality, and swift turnaround... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, honest, and always... See more

Customer service

People report positive experiences with customer service, highlighting exceptional and personal support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Printed Clothing Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(241)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly such an amazing company

Honestly such an amazing company! I followed for a while before buying from them and I can't stop. I have some more t-shirts lined up and Birthday/Christmas presents lined up too. Colours are stunning, customer service is brilliant and Dhillan is hilarious and just an all round amazing person. All clothes are size inclusive too and perfect for those people who are a little weird and wonderful! And his Mental Health ethos is perfect. Definitely buy from them if you haven't!

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a hoodie, came faulty, returned it but never got given a refund and lack of communication

I ordered a hoodie it came faulty and I wanted to return it, they said just to wash it, the item was still faulty so I returned it and paid for tracking so I knew it would get there, got no confirmation from the company themselves that they got it and never got issued a refund this was a few weeks ago now, I don’t care I really liked the idea of the company but unfortunately won’t be buying from them again

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Revolutionary Rachet clothing help save lives!

After some traumatic times Rachet clothing just resonates.
I feel heard but also i feel like its opening up to other to speak out, its empowering to bring a voice to something thats been kept hidden for so long such as mental health.

The hoodie i bought is perfect its definitely generous sizing as well.

Thank you for your hard work in making these it does not go unnoticed 💗🙏

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Dhillan is hilarious and his products are so comfortable and great quality. I've bought a tracksuit and 2 tees and they're my favourite things to wear. My neighbours will definitely start judging me soon cause I wear them nearly every day haha.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Dhillan Is The Man!

I emailed Dhillan for advice on sizing before ordering and he was spot on!
T-Shirts are amazing, colourful, comfortable and socially conscious.
I asked for my preferred colouring of the dyes and my request was no problem at all.
This company is amazing and deserves much recognition.
Thank you Team Ratchet!

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Dear parent behind me 🖤

Bought a dear parent behind me T-shirt which I absolutely LOVE!
Made my absolute day when I saw the size label that said size beautiful.
Everyone has said they think the T-shirt is brilliant

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Liquorice sweatshirt

The range, colours and designs of your stock is amazing. All of your clothes are great quality and the sizing is inclusive. Nothing is too much trouble in terms of bespoke items and specific requests. I can’t stop buying! I love the ethos of the brand too. Thank you Dhillan and team.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Dear Person Behind Me Sweatshirts

Bought x2 Tie Dye Sweatshirts (Dear Person Behind Me...) for myself and my daughter.
Sweatshirts are amazing and send out such an important message in this day and age.
Colours are lovely and bright and each sweatshirt is unique.
Will definitely be buying more.
Excellent company to deal with.
Excellent value for money.
Speedy delivery.
Thank you Ratchet for our lovely sweatshirts.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Such an amazing company

Got the “Keep going” hoodie and boy i did not know how much i needed that thing. It’s given me the extra motivation i need to stay clean (3 months and counting). And the label inside (size: beautiful) genuinely made me tear up, i’ve forever been bullied about my size so seeing it really made my day. Thank you for the work that you do, you really are making the world a better place. 🫶🏻🫶🏻

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Love my t shirt

Love my t shirt, can't find a thing to complain about. Quality is way better than I even hoped for. Arrived quickly too. Thoroughly recommend .

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love my new Tye dye hoodie

Absolutely love my new Tye dye hoodie. Had so many compliments about it. Ordering was very easy, quick delivery. And the Instagram page OMG just wow… you brighten my day when I read your story! Keep being you ✌🏻

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Dear Person tye die…

Absolutely love my Dear Person tye die jumper the message it brings I hope by my wearing it will help someone who suffers with mental health..the quality is great and love the fact it’s all tye dye my absolute favourite

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Dear person behind me

I ordered the viral T-shirt. Dear person behind me, I ordered it in tye dye. It’s a size large ( cleverly disguised as a size beautiful ) if anybody is on the hedge about ordering one, get it! They fit perfectly.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Comfiest and most awesome tracksuit EVER

I underestimated just how awesome my hoody tracksuit would look, and not only that it’s actually the MOST comfortable thing in the world to wear! Every time I’ve worn it I’ve had compliments (or giggles at the back) and I’m always telling people where I’ve ordered it. And then when I sent a thank you to Dhillan on Insta, he sent the nicest voice note back. What more can you ask for!?

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing clothing

Amazing clothing! Wouldn’t go anywhere else for my hoodies - the quality is fantastic. Dhilan called me to confirm some details of my order and I so appreciated the time he took, and he’s hilarious to boot, so yay! Couldn’t recommend more!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love the product

I absolutely love the product. Ordered a hoodie. I’m hoping to wear it on the cooler days. I hope it reaches people with MH like it reaches me.

I love the inspiration D gives in his clothing. He’s so humoured that it makes me smile. I have a lot of low days and you make my day D.

Thank you, for being amazing and who you are. Never change.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Love love love Ratchet

Love love love Ratchet! Ordered a jumper for my best friends bday she’s not seen it yet however I am so so excited to give her this. She will love it, was completely personalised. Cannot wait to give her this!!

April 24, 2023
Unprompted review

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