Rattanpark Furniture Reviews 

1,292
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight that the outdoor furniture sets are beautifully designed, exceptionally comfortable, and crafted using durable, thick materials. Consumers also praise the reliable delivery service, noting that orders arrive promptly and that customer support staff are extremely helpful when assistance is needed during online purchases. However, some people mentioned occasional difficulties regarding furniture covers, such as items not fitting properly or receiving incorrect sizes for their specific sets. A few reviewers also experienced unexpected delivery delays, frustrating communication issues with couriers, or significant confusion over pre-order timeframes.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the items are sturdy, very well made, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Quality

Customers expressed great satisfaction regarding the outstanding quality, sturdy build, and incredible... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while some consumers enjoyed a... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Sicily set. Great quality item. Sturdy, very well made, very thick cushions, I’d say the pictures don’t do it justice. It’s even better than the pics show imho. Customer service was top n... See more

Rated 5 out of 5 stars

First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more

Rated 5 out of 5 stars

The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more

Company replied

Rated 5 out of 5 stars

Fantastic furniture at a great price. So happy we chose the Cambridge Range Large Modular Sofa set plus two extra arm chairs in rustic grey. Bit of a faff assembling the arm chairs but that is a minor... See more


Company details

  1. Garden Furniture Shop
  2. also in
  3. Outdoor Furniture Store

Written by the company

Rattanpark Garden Furniture


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,292)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was dubious of buying online and not…

Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arrived on Wednesday. Couldn’t be happier absolutely love it. Would recommend and have recommended to everyone. All my friends have said how comfortable and beautiful it is.

July 25, 2026
Rated 5 out of 5 stars

A great buy

Communication was great the transaction went through smoothly and overall I’m extremely pleased with the rattan repair pack I bought.

July 20, 2026
Rated 5 out of 5 stars

Ordered my corner sofa set on Saturday…

Ordered my corner sofa set on Saturday received it on Wednesday delighted with the very fast delivery.
Absolutely delighted when we unpacked it. It is beautiful so comfortable and looks fantastic. Only had to put two screws in for the table.
Thank you so much we love it.
Would recommend you to everyone2

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Customer Service

We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wrong ones but superb customer services help me sort out my error and the new ones arrived today. I am so impressed with the quality of the covers and with the personal touch of the company. Communication has been excellent and being able to speak easily to a real person is priceless. Thank you so much Rattan Park, to anyone considering making a purchase, I highly recommend.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately my rain cover was faulty

Unfortunately my rain cover was faulty.
I’ve e mailed twice with pics but no one has got back to me.

I’d like to add that once this went on my problem was immediately resolved. Customer service was brilliant. Although my initial comment is negative I’d like to highlight the positive in this situation too.
I would still buy from Rattan Park.

July 11, 2026
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Thank you for taking the time to leave your feedback. We are sorry to see that your experience has resulted in a negative review. We take all feedback seriously, including negative comments, as they help us understand where improvements may be needed.

However, we would respectfully like to clarify that the statement suggesting we did not respond to your emails is not accurate.

You contacted us on 28 June at 6:09 pm regarding a faulty rain cover. We replied on 29 July at 10:28 pm and offered two possible solutions: a 50% refund if you wished to keep the cover, or the option to return it for a full refund.

You responded on 29 July at 10:54 pm confirming that you wished to receive a full refund and have the item collected. Following your confirmation, we arranged collection through DHL.

We have also contacted you again by email today, asking you to kindly confirm whether DHL has collected the rain cover and whether it has now been returned to our warehouse.

We fully understand your disappointment regarding the faulty item, and we are sorry for the inconvenience caused. However, we would like to reassure both you and anyone reading this review that we did respond to your correspondence and took the necessary steps to arrange the return and refund.

We remain committed to resolving this matter as quickly as possible once the return of the item has been confirmed.

Rated 1 out of 5 stars

Never received the furniture

Never received the furniture. Your appointed delivery company didn’t deliver the items and then falsified their version of my telephone conversation with them and stated they wouldn’t deliver the furniture.

July 10, 2026
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Thank you for taking the time to leave your feedback. Every review is important to us, whether positive or negative, as it helps us continually review and improve our service.

For the benefit of both the customer and anyone reading this review, we would like to clarify that the order was correctly prepared and dispatched from our warehouse within the agreed timeframe.

We were subsequently informed by the appointed delivery company that, for specific reasons, they would not be completing the delivery to the customer. Due to the nature of the situation, we do not believe it would be appropriate to discuss those details publicly.

We are sorry that the delivery was ultimately not completed. We understand the customer’s disappointment, and we would also like to emphasise that we are equally disappointed with the situation.

However, we would like to make it clear that from our side, the order was correctly prepared, dispatched on time, and handed over to the delivery company for delivery. As soon as we were made aware that the delivery would not be completed, we acted promptly and issued the customer with a full refund as quickly as possible.

Rated 5 out of 5 stars

Excellent in every way

What a fantastic service this company provides. Not only is the sofa absolutely stunning and incredibly comfortable with thick cushions, but when I experienced an issue with a damaged order, they couldn’t do enough to help. Cannot rate this company highly enough.

July 8, 2026
Rated 5 out of 5 stars

What fantastic service

What fantastic service. Forgot to order the cover and they sent it to me under separate cover free postage. Always come back to any questions quickly Would highly recommend

The rattan set is also good value

June 26, 2026
Rated 5 out of 5 stars

After a lot of shopping around about 4…

After a lot of shopping around about 4 years ago now for some garden furniture. Which came with endless delays, and cancellations. Along with finally having my order delivered, it was actually too completely different sofa sets, which was supposed to be to complete a corner sofa.. that obviously got returned. Then I found a rattan Park.. such amazing quality and service. It’s still good as new today..The added bonus was that I needed a cover for it since I’ve moved House, and no longer had my pergola . I was so happy to find that you still sell that same Cambridge garden set.. so I knew that the cover would be perfect. So once again, from ordering to delivery, and obviously the product itself. Outstanding yet again.. I could not recommend rattan park more.

May 28, 2026
Rated 5 out of 5 stars

Fantastic furniture at a great price

Fantastic furniture at a great price. So happy we chose the Cambridge Range Large Modular Sofa set plus two extra arm chairs in rustic grey. Bit of a faff assembling the arm chairs but that is a minor quibble. Highly recommended.

June 16, 2026
Unprompted review

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