Rattanpark Furniture Reviews 

1,292
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the garden furniture and various accessories are exceptionally sturdy, beautifully crafted, and arrive well-packaged in perfect condition. Buyers consistently appreciate the incredibly helpful customer support team and swift delivery times that make the entire purchasing process remarkably smooth and pleasant. However, some customers also noted frustrating issues regarding unexpected delivery delays, poor communication gaps, or items failing to arrive as initially scheduled. A few reviewers additionally experienced practical problems with certain protective furniture covers failing to fit properly or arriving with unexpected sizing faults.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, durability,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick transit times and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the sturdy build, thick and comfortable... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the ordering process is often... See more

Service

Users describe positive interactions with service, highlighting exceptional support and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Sicily set. Great quality item. Sturdy, very well made, very thick cushions, I’d say the pictures don’t do it justice. It’s even better than the pics show imho. Customer service was top n... See more

Rated 5 out of 5 stars

First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more

Rated 5 out of 5 stars

The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more

Company replied

Rated 5 out of 5 stars

Fantastic furniture at a great price. So happy we chose the Cambridge Range Large Modular Sofa set plus two extra arm chairs in rustic grey. Bit of a faff assembling the arm chairs but that is a minor... See more


Company details

  1. Garden Furniture Shop
  2. also in
  3. Outdoor Furniture Store

Written by the company

Rattanpark Garden Furniture


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(1,292)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Fantastic customer service and very speedy delivery. Furnitures of a high quality and extremely well packed. Easy assembly, comfortable and look absolutely amazing.

April 7, 2026
Rated 5 out of 5 stars

I recently purchased garden furniture…

I recently purchased garden furniture from RATTANPARK and I am absolutely delighted with my experience. From the very beginning, the customer service was excellent – friendly, responsive, and very helpful with all my questions.

The furniture itself is beautiful and of outstanding quality. It looks elegant, feels very sturdy, and is incredibly comfortable. You can really see the attention to detail and craftsmanship in every piece. It has completely transformed my garden and made it a perfect place to relax.

Delivery was fast and everything arrived in perfect condition, well-packaged and ready to use. The whole process was smooth and stress-free.

I highly recommend RATTANPARK to anyone looking for stylish, high-quality outdoor furniture and professional service. I will definitely be coming back for future purchases!

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Really not happy with the quality looks…

Really not happy with the quality looks very cheaply made

March 30, 2026
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Dear Customer,

Thank you for taking the time to share your feedback.

We are very sorry to hear that you are not satisfied with the quality of the furniture. We sincerely regret that the product did not meet your expectations.

We would also like to mention, as respectfully as possible, that your review is the only negative opinion we have received regarding the Sicily Elite Left Hand Corner Set with Rising Table and Two Chairs in Grey Weave. A great many of our customers who have purchased this set have spoken very highly of it, and we have received many positive reviews for this product on Trustpilot.

That said, we fully respect that every customer has the right to share their own personal experience and opinion. We truly appreciate you bringing your concerns to our attention.

Please be assured that we are always striving to improve our products and service, and we remain committed to doing everything we can to ensure our customers are satisfied.

Thank you again for your feedback.

Rated 1 out of 5 stars

Awful quality going forward

Awful quality going forward . Our set is just 4 years old and is covered by 2 expensive covers during winter . The plastic strips especially under table have snapped in numerous places . We spent over 1200 on this and its falling to bits . Our cheap B&M sofa recliners have outlasted this and cost a mear 100.
I would expect a 1.2k item to last longer especially when its not used 7 months of the year .
** The order was supplied via Amazon ** if your covers are as bad as your furniture products I will give it a miss thanks **

April 6, 2026
Unprompted review
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Dear Customer,

Thank you for your message and for sharing your feedback.

We take all comments regarding the quality and durability of products very seriously. However, after reviewing our records, we have not been able to locate an order that we can associate with the situation described. We would therefore kindly ask you to provide your order number so that we can properly verify the purchase and investigate the matter.

At this stage, without being able to identify the order, we are unable to confirm whether the furniture in question was purchased from us. For this reason, we would appreciate the opportunity to clarify this before commenting further on the product itself.

We would also like to note that while protective covers can help maintain furniture, their effectiveness depends on factors such as quality, fit, and materials. A higher price does not always guarantee better performance or suitability. In some cases, covers that are not properly matched to the furniture may contribute to premature wear of certain components.

For our products, we recommend using dedicated covers from our range, which are specifically designed to provide optimal protection and compatibility with our furniture.

Once we receive your order number, we will be happy to review the matter further and assist you accordingly.

Kind regards,
Customer Service Team

Rated 3 out of 5 stars

Damaged goods

I have read your reply and I agree with you. You did act promptly. I have reflected this in a change of rating. It is good to see companies like yours reacting to reviews in a polite and accurate manner. As I sat on our Rattanpark garden furniture we purchased a few years ago last night, I recommended you to my step-son. The quality, when arriving undamaged is very good.
Regards

Unfortunately, the product I bought arrived broken. It was the last pair of sun loungers they had that matched the set that I have.
It comes wrapped in a pallet. When they came to retrieve it, I had to repack it, which was a bit of an ask as the box was pretty much destroyed.
They get the one star for repaying me within a few days of it being picked up.

March 21, 2026
Rattanpark Furniture logo

Reply from Rattanpark Furniture

Thank you for taking the time to share your feedback.

We are very sorry that your order arrived damaged and fully understand how disappointing this must have been—especially as it was the last pair of sun loungers matching your existing set.

We would, however, like to politely address the final remark included in your review. Upon receiving your email regarding the damaged delivery, our team contacted you as quickly as possible—within a matter of minutes. Our customer service team then spoke with you by phone to discuss the situation and agree on a convenient collection date.

As communicated, we confirmed that the refund would be processed promptly once the goods had been collected. This is exactly what was done—the refund was issued immediately after collection. At the same time, we informed you that, depending on banking and system processes, the funds may take 2–4 working days to appear in your account.

In light of the above, we feel that the final part of the review may not fully reflect the course of events or the level of support provided by our team. We always strive to respond quickly and to support our customers at every stage of the process.

Once again, thank you for your feedback. We respect your perspective and treat every comment as a valuable opportunity to further improve our service.

Rated 4 out of 5 stars

Cambridge corner sofa with fire pit

We received our Cambridge corner sofa with fire pit last week. Can only say Wow!! We love it. Fits our gazebo perfectly!!
Unfortunately we were short of the corner brackets for the screen to the fire pit. One email to rattan park with a phone call back from Dan and replacements were DHL'd to us the same day!!
We bought the weather covers too. These are amazing quality, good thick waterproof material with drawstring bottoms and clip ties to secure.
Only criticism if I had one would be the courier company that delivered. I had to chase them 3 times to secure a delivery slot over 2 weeks after purchase, a little disappointing. But once slot was secured it arrived on the day and in the desired time slot. Because of this I had to go 4* rather than 5.
Thanks Dan and Rattan Park, great product!!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend - Excellent quality

Bought my furniture from here, the quality is great, communication was great and quick delivery. 6 months later I bought the covers and again fast delivery and high quality. Always a worry ordering on line but do not hesitate to use this company, they are a fraction of the price of in store furniture sets.

March 1, 2026
Rated 5 out of 5 stars

Excellent quality garden furniture and service

I recently purchased garden furniture from Rattan Park and the whole experience was excellent. The order process was straightforward, delivery was on time, and everything arrived very well packaged. The furniture itself feels solid and well made, looks great in the garden, and was easy to assemble with clear instructions. Communication from the company was friendly and professional throughout, and I appreciated the personal note and request for honest feedback. Overall I’m very happy with both the product and the service, and would happily recommend Rattan Park to others.

February 17, 2026
Unprompted review

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