Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... See more
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Ordered on Monday, delivered on Friday! I initially panicked once I'd placed the order, worrying I had ordered from a dodgy Facebook advert, as my order went to 'out for delivery' status, without... See more
First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance th... See more
The furniture is really lovely. Excellent quality and very comfy. I contacted the company as one of the covers has a small pull in it upon opening. Daniel from customer services sent not just 1 but 2... See more
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Company details
Written by the company
Rattanpark Garden Furniture
Contact info
6 Leyland road , BH12 6HB, Dorset, United Kingdom
- info@rattanpark.co.uk
- rattanpark.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Rose range small corner sofa,
I bought a Rose range small corner sofa set. Delivery was good, took about 8 working days, with a telephone call from the courier to arrange a suitable day for the delivery.
Very pleased with the quality, the only reason this didn't make 5 stars is the fact that once the back cushions are in place, which are 20cm thick, there is only about 42cm left to sit on.
Overall, can't fault the service and delivery.
June 24, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you very much for your feedback – we’re delighted to hear that you’re pleased with the quality of the sofa and the delivery service.
We also really appreciate your constructive comment regarding the seat depth after placing the back cushions. We’ve passed this on to our design team for consideration in future updates.
If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
Best regards,
Customer Service Team 🌹
Very happy with the furniture set when…
Very happy with the furniture set when it arrived. Not too pleased with not being notified about the delivery. Had to phone the delivery company to get time and date as pallet drop off.
May 22, 2025
5 Star Review
Excellent service and beautiful furniture.
Our garden furniture was excellent quality and extremely good value for money.
Delivery was fast and hassle free and I would highly recommend this Company if you are looking for good quality furniture that is exactly as advertised!!!.
Karen Daniel
May 19, 2025
Great quality and excellent service
I was very pleased with the service and quality of furniture from Rattanpark.
It looks great in the garden, and very impressed with the service at getting a damaged item replaced so quickly and efficiently.
Highly recommend
June 14, 2025
Unprompted review
Excellent and speedy service
Order arrived with excellent notification. We had to disassemble both pallets to get them through the gate but that was the only issue
May 19, 2025
Great quality product & easy to…
Great quality product & easy to assemble, clear instructions. Delivery was quick & the driver was extremely polite & helpful. Would recommend.
May 18, 2025
Nice expensive looking corner suite
Received order within 3 days which was brilliant.
Easy to put together.
Lovely deep cushions and comfy to sit on.
Only downside to this suite is the table as the rattan sags underneath the glass when it's hot.
May 18, 2025
Outstanding set of furniture
Outstanding set of furniture, am so pleased, delivery was quicker than expected. Delivery driver was very polite and helpful. Cannot fault them and their price ducts.
June 14, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you so much for taking the time to share your kind feedback! We’re absolutely delighted to hear that you're pleased with your furniture set and that it even exceeded your expectations.
Customer satisfaction is incredibly important to us, so we're very happy that both the quality of the furniture and the speed of delivery made a great impression. We'll be sure to pass on your compliments to our delivery driver as well – it's wonderful to know that their politeness and helpfulness were appreciated.
We're also grateful for your positive comments on our pricing – we always aim to offer great value without compromising on quality.
We hope your new furniture serves you well for many years to come. It would be a pleasure to assist you again in the future. Thank you once again, and warm regards from our entire team!
Absolutely stunning furniture with…
Absolutely stunning furniture with super thick comfy cushions. I purchased the Cambridge large corner sofa fire pit set and two sun loungers. Only small issue, there wasn’t any screws etc to make the fire pit more secure. Have been in touch with Rattanpark whom I’m sure will be able to advise or rectify. Fantastic customer service especially Daniel, who oversaw my delivery leaving the warehouse to arriving at my door. Would definitely recommend them and their beautiful garden furniture. You wouldn’t be disappointed! A++ service from start to finish
May 4, 2025
Unprompted review
Reply from Rattanpark Furniture
Dear Sam
Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that your Cambridge large corner sofa with fire pit and the two sun loungers met your expectations, both in terms of comfort and style. The thick, plush cushions are one of the features we take great pride in, so it’s wonderful to know they’ve made a great impression.
We sincerely apologize for the small inconvenience regarding the missing screws for securing the fire pit. While such issues are rare, we truly appreciate you reaching out to us directly so we can put things right as quickly as possible. Our customer service team is already looking into this, and we’re confident it will be resolved to your full satisfaction.
A special thank-you as well for your kind words about Daniel — he’ll be very pleased to know that his attention and care during the delivery process made a difference. Providing personal, attentive service is something we value deeply, and it’s always rewarding to hear that it’s noticed and appreciated.
Your recommendation means the world to us, and we’re thrilled to know you’re enjoying your garden furniture. We hope it brings you many years of comfort and relaxation.
Warmest regards,
The Rattanpark Team
Delivery early and great service
Delivery early and great service, message sent before, very polite.
June 14, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you so much for your kind words! I'm truly glad to hear that your delivery arrived earlier than expected and that you were pleased with the service. We always strive to ensure everything runs smoothly and that our customers feel well taken care of. Feedback like yours means a lot to us and motivates us to keep doing our best. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you a wonderful day!
Reply from Rattanpark Furniture
That's great to hear! I'm glad everything arrived on time. Thank you for getting in touch, and I hope to assist you again in the future!
Delivery driver called beforehand…
Delivery driver called beforehand really pleased with the furniture really well packaged will recommend to anybody else.
June 14, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you very much for your kind words! We're delighted to hear that the furniture met your expectations and that you were pleased with the packaging and the delivery driver's communication.
We take great care to ensure every step of the process – from production to packaging to final delivery – is carried out to the highest standard.
Your satisfaction means the world to us, and knowing you would recommend us to others is the greatest compliment we could receive. Thank you for your trust, and we look forward to serving you again in the future!
Reply from Rattanpark Furniture
Thank you so much for the positive feedback! Customer satisfaction is my top priority. Feel free to follow my listings – more great offers coming soon!
Very good and helpful driver
Very good and helpful driver.
Delivery very fast and on time.
Great service 👍
June 14, 2025
Unprompted review
Rattanpark garden furniture are brilliant.
Rattanpark garden furniture are second to none. I purchased the large Rose garden set last year. Rattanpark have been fabulous with a couple of issues we have had since purchase.
No sooner I had Emailed them, they sorted it out immediately 😀 👍.
I have nothing but good praise for them. They are 5* all the way.
I would definitely purchase from them again, and recommend them to family and friends.
Thank you Rattanpark 😊
June 13, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you so much for taking the time to share your kind words and positive experience with Rattanpark and your Rose garden furniture set. We’re absolutely delighted to hear that the set has met your expectations and has been a part of your outdoor space since last year.
We're especially pleased that our customer service team was able to assist you quickly and effectively with the issues you encountered. At Rattanpark, customer satisfaction is always our top priority, and feedback like yours truly means the world to us.
We also greatly appreciate your willingness to recommend us to your family and friends — that’s the highest compliment we could receive.
We’d be thrilled to welcome you back anytime and will continue striving to ensure every experience with us is as smooth and satisfying as the last.
Warmest regards,
The Rattanpark Team 🌿
Delighted with my purchase.
Furniture arrived when we expected it and had call from driver 30 minutes beforehand. Corner right hand sofa with rising table us excellent quality and easy to assemble with just one person. I am so pleased with it.
June 12, 2025
Reply from Rattanpark Furniture
Thank you very much for sharing your feedback! We're delighted to hear that the delivery went smoothly and that the driver's call ahead of time was helpful. It's very important to us that the entire process – from ordering to assembly – is as convenient and stress-free as possible for our customers.
We're especially pleased to know that the right-hand corner sofa with the rising table met your expectations in terms of both quality and functionality. We strive to offer furniture that combines style, comfort, and practical design, so your kind words truly mean a lot to us.
We hope your new piece brings you many years of comfort and enjoyment, and becomes a favourite spot in your home. Should you have any questions or need assistance in the future, we’re always here to help!
Warm regards,
Rattan Park Team
A beautiful patio set
A beautiful patio set. Very comfortable and well made. Excellent customer service with good communication and a desire to please. I would recommend this company.
June 6, 2025
Unprompted review
Reply from Rattanpark Furniture
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re enjoying your patio set — both in terms of comfort and craftsmanship. We take great pride in offering products that combine beauty, durability, and functionality, so it’s wonderful to know that these qualities stood out to you.
We’re especially grateful for your kind words about our customer service. Providing attentive, responsive, and helpful support is a top priority for us, and it means a lot to know that you felt well taken care of.
We would be thrilled to serve you again in the future. Thank you once again for your recommendation, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Customer service is a joke
Here's the experience I had. Though the turnaround was quick abd the products of decent quality the delivery and missing elements were a complete disgrace.
Multiple attempts were made to rectify a damaged part with Multiple failures. The deliveries either won't take or bring what you expect and then you need be able to package the returns to their specific requirements! It's a shame as the customer service was shoddy at best and merely give lipservice over email as you can never speak anyone.
In short is it worth the price? Perhaps but only if you are prepared to to have missing parts and damaged equipment with nothing in terms of compensation. I would think twice about using them again.
June 3, 2025
Unprompted review
Reply from Rattanpark Furniture
Dear Rakesh
Thank you very much for sharing your feedback. Every comment is valuable to us and helps us continuously improve the quality of our services.
We’re sorry to hear that your overall experience was negative. However, we would like to point out that your review omitted some important information regarding how quickly the issues were addressed. After you reported a damaged part, we sent a replacement the very next working day. The missing cushions were also dispatched immediately with next-day delivery.
We always aim to respond promptly and responsibly, and it's disappointing that these efforts were not reflected in your review. We believe that a fair evaluation should take into account the full picture – including both the problems encountered and the way they were resolved.
Thank you again for your feedback. Even critical comments are a motivation for us to continue improving and providing better service.
Kind regards,
Rattan Park Team
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