Rattanworld Reviews 

Purchased a corner sofa back in June 2020, after a month the cushions became defective. After daily emails and over 60 sent we have had no replies and they’re hoping we will give up. Back in September 2020 we were promised replacements were in order and have heard nothing since. AVOID LIKE THE PLAGUE. We’re taking them to a small claims court as they promise guarantee on all furniture which is a complete lie. AVOID AVOID AVOID!!!!!!!

Ordered garden furniture for £549 in early August 2020 received order in early September. On receipt of order found goods were faulty contacted Rattan world straight away who asked me to fill in a faulty goods claim form which i did. After over 35 e-mails being sent and being told continually the issue was being dealt with i contacted Trading standards. Was advised to send a recorded delivery letter to Rattan worlds head office have received no reply after 2 letters being sent. Now waiting to see if our credit card company can resolve the issue. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

Ordered furniture in May from the company with guaranteed delivery in July.... Was then delayed until Mid August... Mid August came and went and with limited access to contact them and consistent no replies, I finally got an answer saying mid august is delivery to them and Sept for me!
Finally it arrived in Sept! Was promised a furniture cover as a gesture of good will... have been chasing this since August with no reply and no update from the company. They do not reply to online chat nor do they reply to emails.
If you want a company that keeps you informed and has great or even basic communication avoid at all cost!

The same as many others ordered furniture in June still had nothing in September during that time only contact was email on several occasions to be told they would chase it up, then heard nothing, no reply obviously ignoring my emails, anyway my bank refunded the money back.
AVOID THIS COMPANY

Purchased a rattan set in July - the cushions became defective within one month of use and have been promised replacements for over 6 months now and I just think they hope I will give up asking - useless customer service

Bought a corner set which was delivered on 27.5.20, reported a fault on 1.6.20. Like many here I have had a nightmare trying to get any response to my emails....they ignore me mostly! If I do get a response it’s just to tell me it’s being dealt with! I have now resorted to taking them to the small claims court for a full refund. Really wish I didn’t have to give them one star on here! They shouldn’t be allowed to trade!

DO NOT BUY FROM THIS COMPANY..... WHO WANTS TO JOIN FORCES TO REPORT TO WATCHDOG? Every bad review is so true, I’ve never experienced customer service like it in my life. After receiving our lockdown furniture set in the last week of September, being 6 weeks late and being promised a cover for the inconvenience (which I’ve never received after numerous emails). Rattan have now decided to completely ignore me as well as using the COVID card as to not answer any phone calls or reply to anyone in existence (it seems).... I’m so angry to be ignored in such a blatantly rude and unprofessional way, please do not buy from this company, YOU WILL REGRET IT.....

I ordered Garden Furniture for 549.00 from this company back in July and to date never received have just received a credit from my credit card company who have been great. Do Not Get Anything from this dodgy company they will take your money and produce no goods.

The service was appalling, customer service is non-existant....delivery was 5 months late....tried to contact them over 20 times with no response.

I would not use again.....

Furniture arrived eventually after much chasing. One of the cushions split during the first weeks use, reported to Customer Service and initially received a good response with a repair number and confirmation of a replacement cover being sent out, 5-months later and I'm still waiting.... email them every 2-weeks and get the same apology for the delay but zero commitment to close out the complaint, 5 star customer service this is not , I would rate it as a zero if there was the option... avoid this company if you want a hassle free purchase..

Sad to say I’ve had the same problems as others. My only advice is contact your bank. After no joy with communication, no product, no refund my bank has just returned my money. It was our anniversary present in May , it’s now November!! Thanking my lucky stars that I kept my emails and my bank stepped in. The company doesn’t deserve one star

Hi Guys
Please take heed of all the horrible reviews this company are receiving (I didn’t) they are very much deserved. I personally have had a complete nightmare with them. Took money and never sent any goods. Would not send my refund as agreed. Fortunately my bank has got me my money back. Communication is pretty much none existent. Avoid at all costs.

DO NOT BUY FROM THIS COMPANY. Despite e mail assurance that the goods were in stock back in Aug and that delivery would be in 10 days, I still haven't received them (29 October). I have tried on many occasions to contact them without joy. I don't usually write reviews, but I'm fuming. It was reading Trust Pilot reviews that prompted me to write this. I'm currently awaiting a refund and have raised a complaint via my bank.

I bought garden furniture which arrived in a broken terrible state, i informed them within an hour of delivery and 5 months later i still have the same broken furniture which i paid £600 for and all my calls and contact gets ignored i would advise anybody to avoid this company they are a disgrace.

Bought furniture in June for July delivery, money taken out of my account straight away. Nothing but lies for several months until they began ignoring me! Confirmed a refund which didn’t arrive then sent a dispatch notice and the furniture still never arrived. Just ridiculous.

Finally got a refund from them after reporting them to my bank earlier this month. I suggest anyone still waiting to do the same.

Avoid at all costs. Complete scammers. Reported for false advertising their 5 star customer service on their website.

Don’t purchase anything from them. No product. No refund. No communication. I’ve handed it over to my bank to sort out now. I wanted to give no stars.

DO NOT BUY ANYTHING FROM RATTANWORLD
Following many attempts to contact RattanWorld since leaving my last review they have continued to ignore me.
I paid them in April 2020 and it’s now October. I have no product and they still have my money. I have tried to speak with them so they can arran free my refund but I’ve had nothing.

I pre-ordered a 9 seater rattan furniture set from here on July 22nd and it was supposed to be delivered 'mid August'. I had not received it by the end of August so I requested a refund. The refund was accepted but I have not received the refunded money. I have not been able to get in contact via the telephone and every time I have emailed I have been told it would be passed to a manager but I am yet to hear anything from a manager. I have had to contact my bank to raise a dispute.

Doesn’t even deserve 1 star. The worst experience I’ve ever had from a company. I’ve now had to raise a dispute with my bank to get my money back. Ordered a set early June & was to arrive in July still no sign in September so I requested refund & they completely ignore emails ! They don’t take telephone calls. It’s been a very upsetting experience from beginning to end. Keep clear of this company ! Covid is not an excuse for the way they treat customers.

My wife Ordered furniture in may, still waiting. Cancelled order and told I would get a refund, still waiting. No one answering phone calls or emails. Absolutely diabolical. Definitely, definitely not recommended.seems ratton world not happy with bad reviews, 0 stars