Rattanworld Reviews 

Rattan World is like Covid 19, to be avoided at all costs.
I wish I had read these reviews before I made a purchase, because my experience is just like so many others.
I purchased a corner set on 1st June and knew it was on pre order but due to be with them on 26th June, I was patient and thought I'd receive communication of delivery in mid July.
Think again!!!!
No furniture has arrived to date and after numerous emails, with little in the way of a satisfactory reply (kept telling me they had referred my emails to their manager, never heard from them)
I then asked for a refund, they sent me the link for that, and like others, I was told it would be 7 working days to process (why it takes 7 working days, I don't know) but anyway, it now been 18 working days, refund was requested on 9th September.

So please do yourself a favour and do not use this company.

Updated 24/10/2020
Rattan World took the time to object to a statement on my review, which I have now edited. Its just a pity they don't take the same time to provide the service they are getting paid for. Still no refund!!!!!!

I have to say that, having seen the numerous poor reviews on here after having placed my order, I was a little worried.
However, after emailing the company to ask for a delivery date, I received a prompt reply followed by a phone call, to tell me that the furniture had been passed to a courier.
Soon afterwards the courier (Epic Logistics) contacted me with a date for delivery.
All in all the whole process from order to delivery (today) took just over 3 weeks.
I am more than pleased with the quality of the garden furniture & very happy with the service.

I placed an order in July for an outdoor dining set which said it was in stock and would arrive in 10 days. 3 months later and after being continually fobbed off by email every week saying they were checking into my enquiry I still haven’t received my purchase. I then cancelled the order and asked for a refund and received confirmation that I should receive it within 7 days. 30 days later and I’ve now had to open a dispute with my bank to get my money back via my credit card! Absolutely disgraceful company and their website states 5 star customer service, but by who?! Do not purchase from this company it’s not worth the hassle!!!

Sadly this score would have been higher if I had received better customer service. The quality of the furniture is good, and it all arrived. But the months and months I waited, without responses to voicemails or emails, was unacceptable.
Obviously the pandemic affected lead times but I did all the chasing and the few email replies I did receive were not understanding or apologetic. Having spent a lot of money on garden furniture for it to then be delivered right at the end of summer was hugely disappointing.

Placed an order in April for furniture at £1,300 that said it was in stock and would arrive in 10 days. 5 months later and after being Continually fobbed off by email every week I still haven’t received my purchase. I then cancelled the order and asked for a refund and received confirmation that I should receive it within 7 days. 20 days later and I’ve now had to open a dispute with my bank to get my money back!! God knows when I will get!! Absolutely a disgraceful company!! Stay well clear of them. COVID 19 isn’t an excuse for their complete incompetence.

AVOID THIS COMPANY. TOOK MONEY AND HAVE NOT PROVIDED GOODS. THEY DO NOT ANSWER CALLS. IVE RECEIVED TWO EMAILS SAYING FURNITURE IS OUT FOR DELIVERY AND THEN YOU DONT HEAR ANY FURTHER DETAILS. THEY HAVE TAKEN THOUSANDS FROM THEIR CUSTOMERS AND NOT PROVIDED THE GOODS. I"M NOW HAVING TO GET MONEY BACK THROUGH MY BANK.

DO NOT ORDER FROM THIS COMPANY!!!
KEEP HOLD OF YOUR MONEY!!!
WISH I'D CHECKED THE REVIEWS!!

I PLACED AN ORDER ON 24TH JULY AND HAVE HAD NO RESPONSE FROM THEM WHATSOEVER! WHEN I PLACED THE ORDER IT SAID THAT THE ITEM WAS IN STOCK, SO I WAS EXPECTING IT WITHIN 10 WORKING DAYS. I HAVE SENT EMAILS, TRIED TO PHONE AND REQUESTED A REFUND BUT TO NO AVAIL. I HAVE NOW RAISED A DISPUTE WITH MY BANK TO TRY AND RECOVER MY MONEY. ABSOLUTELY SHOCKING!!

I ordered my garden furniture on 26th June 2020 knowing that the delivery date would be mid August. Mid August came and went, no furniture arrived. So after emails to and fro and the covid 19 situation, I am happy to say that my garden furniture was delivered yesterday 22.09.20, in perfect condition. I cannot praise Chris from customer services enough. He was true to his word when he said he would phone me and he also communicated with the delivery company to chase the delivery for me. Thank you Chris for your 5 star service.

I’m absolutely appalled by this company’s customer service. After ordering a product & then realising it was pre-order only I cancelled the order and received confirmation from Rattan World themselves saying the refund will take 7 working days. 29 days later I am still yet to receive my refund, I don’t have goods & ive had to put in a dispute with my bank to claw it back. During this time I have had no reply from Rattan World themselves after email & leaving voicemails daily. DO NOT BUY FROM THIS COMPANY

I ordered a multi position rattan sofa with the company back in April, this arrived end of May but was damaged. I contact them the day the furniture arrived to advised that the furniture was damaged have been told multiple times that there claims department will fix the issue for me. 4 months later still waiting and just getting emails saying they will chase it up. Then nothing. Avoid at all cost not worth the hassle. I don't normally write reviews but don't want people to experience what we have after spending a fair amount with them.

Awful, awful company. Firstly didn’t deliver my order despite taking my £600 immediately. Then go missing when I request a refund. Having to try and get the money back through my bank. You must avoid this company.

Ordered furniture in Spring of this year, quite pleased with the furniture, needed a good wipe down (dusty)but otherwise fine about a month later the zip bust on a back cushion , i contacted them and they assured me it would get sorted, 4 months later and endless emails and still nothing , the aftersales is appalling , they are still telling me it will get sent out but finding it hard to believe now, i think i will have to get it repaired locally, they shouldn't be allowed to get away with the terrible service

When I ordered my corner sofa and table back in May there were no bad reviews. I am now at the end of my tether and come on here to realise what an awful company they are. I got my sofa and table as promised however there is no way the glass has been treated. It’s scratched all over. It looks awful. Probably just from birds. However it should not scratch if it’s tempered. The warranty is a lie. I’ve contacted them every week most days for the last 2 months and I’ve got sweet FA back from them. I am the one chasing. Now I’ll be taking legal action for false advertising. Purely a matter of principle now. If they’d dealt with it and stopped just blaming their suppliers it wouldn’t have come to this. Even some simple customer service of keeping me updated. These are a joke. Avoid at all costs. That’s if they even stay in business much longer. What a joke.

I have never dealt with a more rude definitely not 5* customer service business. We ordered a corner sofa set back in May which the glass for the table had a chip in and the cushions all had what looked like oil marks on! Still to this day we are waiting for replacements or a refund! Trying to get hold of them is almost impossible! AVOID BUYING FROM THEM!!! I will be contacting trading standards to see if they can get this sorted!

I so wish I had read these reviews before I paid my money to this company. We ordered a corner set of garden furniture for about £650 in May and were aware it was a pre-order so we wouldn’t get the furniture until mid August. We received an email at the beginning of August saying that the delivery was on schedule, but since then nothing. No-one will answer my calls or emails. It is appalling. I will now be contacting the credit card company to obtain a refund and will also report the company to the bank as potentially fraudulent.

Terrible!! Avoid!!!! I have the same issues as all these other reviews! Don’t buy from this company. I wish I’d reviewed them before I purchased.

Avoid rattan world at all costs!! You will be aswell to throw your hard earned cash out the window. We ordered a garden set on the 22/04/20 and still haven't received. We have tried numerous times to get in touch and asked for a refund. We did receive emails from them for a short while then all communications with them halted.. this is the first time we have been part of a scam and not sure if we will get our money back. We have had to buy another garden set due to this so called business scamming us.... definitely the worst company I've ever dealt with.

Terrible!
I bought a outdoor sofa from rattan world in May as they said it would be delivered by mid July.
It wasn't delivered therefore requested a refund. Its now September and the customer services are ignoring my messages.
Their telephone lines are not working due to covid. I do not no what to do or how to get my money back.

Ordered a corner sofa from Rattan World on 24th June. They said it will come mid July so we was happy to wait! End of July no furniture no response. After endless chasing finally got an email back saying there’s delays and won’t receive the sofa till mid August!! I wasn’t happy about this but still waited like a mug and guess what... end of August still waiting no furniture and no proper response. Sending emails every other day chasing them. Even made a formal complete but still getting no responses with no information and no action. We paid a lot of money £700 almost three months ago for garden furniture, the Summer is now over and I am still out of pocket with no furniture or a date of when it’s actually coming!! An appalling company to deal with. We have gone directly to the bank now to get a refund as still no response from them and it’s now 7th September! I’m so angry I even went with this company wasting our time and I will definitely be telling friends and family to never purchase from them. Don’t even bother wasting your money as you will get no where and no furniture!!!

**EDIT** I have been able to claim my money bank through my bank as a dispute claim even though I paid on a debit card. Rattan World ignored my requests for a refund. DO NOT PURCHASE FROM THEM UNLESS YOU ARE HAPPY TO BE IGNORED FOR MONTHS WHILE THEY HAVE YOUR MONEY!!!

I wouldnt give this company any stars if that was possible.
Ordered and paid for furniture in May and was contacted by them to say it was in stock and would be delivered in 10days.
The delivery arrived and it was the wrong furniture which I sent straight back with the courier.
Then after weeks and weeks of ignored emails and voicemails, they delivered the correct set which is badly damaged. Sent images via email immediately.
Since then, I have basically been completely ignored apart from one call promising to sort it which hasn't happened.
So 4 months on, and I am storing damaged furniture at my home and Rattan World have my money sitting in their account while they ignore me.
Disgraceful service. DO NOT PURCHASE FROM THEM!!