Rattanworld Reviews 

Do not buy from this company!! We ordered a table/dining set from them in July. Advised would receive in 10 working days. Allowed until mid-August before chasing up the order. Sent several emails asking for an update. Only received the same automated responses. Have now logged this company with Trading Standards and will be registering with Action Fraud. As others have advised, no other ways to contact the company. Do not waste your time purchasing anything from this awful company.

We bought a rattan corner sofa with coffee table 18 days ago and it was delivered today. Absolutely love it... looks amazing on our decking and the quality is excellent. Delivery guy brought it all the way to the back of the house and placed it on the decking we wanted to place it on. I can only speak as I find and Rattan World and their delivery partners have been very good from first to last 👏👏👌

This company deserve 0 stars, if I could’ve scored that I would.
We paid them £700 for some rattan furniture in June. The furniture was to arrive mid July. Email correspondence is appalling from this company and there is no telephone number to make contact. When our furniture didn’t arrive mid July we were told it was in the store now and would be sent to us by end July. When it didn’t arrive then we enquired again and were ignored. Then in August we were sent an email saying that our furniture was done to arrive in the store in August. This company takes your money and then strings you along with constant lies while they earn interest on your money. I asked them for a refund and was ignored. I emailed them every day for 10days and was ignored. After 10days of waiting I told them I was reporting them to the police for fraud and received an immediate response stating they would process the refund and we eventually got Our money back three days later.
This company is absolutely appalling. Don’t give them your money or waste your time on them.

First of all let me say the furniture is excellent, but avoid buying through these because getting your furniture is not worth the hassle.

I purchased from these in May (naively before reading any reviews) and their estimated delivery time for my furniture set was the end of June (not so bad at all.....I thought).

End of June I receive an email that my furniture is in stock and will be dispatched shortly, fast forward to the end of July and still no furniture, I’ve tried to get in touch, no answer on the phone and the same scripted responses via email.

Finally get an email saying it’s been dispatched and it’ll be with me in 5-7 days. They couldn’t even get that right, 15 days from dispatch my items arrived, just in time for storm Francis and the end of summer.

Really wasn’t worth the hassle.

Ordered a corner sofa from Rattan World on 2 June. No sofa and no refund. Still waiting on a proper response. Sending emails every other day. Occasional responses with no information and no action. I paid them over £600 almost three months ago for garden furniture, the Summer is now over and I am still out of pocket!! An appalling company to deal with.

Ordered a rattan garden outdoor furniture set. Was very excited to find furniture to our liking and price. Paniked after purchasing to then re read the bad reviews. After a few hiccups of mix of commication from the company to the delivery team, we finally received items within about 3 weeks, instead of the agreed 7-10 days. Putting all the pieces together were very simple and quick and as a completed furniture set we are very happy. Quality and look of the product is very impressive. Would recommend this company however expect longer delivery times to what is stated.

Avoid this company at all costs, I ordered some furniture from them in April, some of it arrived in time, the daybed has never arrived, there is no way to contact them on the phone and if you e-mail them they send you a stock reply that they will look into it and then you hear nothing else. They have now sold out of the daybed I ordered and am having to try and get my money back via my creditcard. This company is a scam and a disgrace.

Ordered the Grassholme Grey set on 12/08/20. The website stated Rattan World were expecting their stock to be replenished in mid-August so we knew the sofas might be a little delayed. On 13/08/20 we received an email and a text message saying the sofas had been collected by the distributor but warned that they were experiencing high volumes and to expect delays. At that point I read some of these other reviews and I really began to panic, I was cross with myself for not reading them earlier. But I need not have worried, on 19/08/20 we received an email from the distributor saying the sofas would be with us within 10 working days. On 20/08/20 we got another text saying delivery would be on 21/08/20. In the morning of 21/08/20 we got a phone call from a very friendly driver saying he would be with us within the hour. 45 minutes later the sofa was delivered. We unpacked it and put it together in less than 30 minutes. We couldn’t be happier with the furniture, it’s comfortable and stylish and the service and communication has been faultless. Thank you Rattan World and Plus UK Logistics!

If I could give 0 stars I would.
I bought garden corner set £729.
It arrived glass top damaged and cushions on back are all different sizes.
The seat pads are 24ich the back cushions 19inch and 22inch and one 24 there is a big gap and they fall over.
Followed the process of complaint sent pictures and they said they would reply 7 to 10 working days it's now been 2weeks still nothing they dont answer there phone or reply to emails.
Awful I'm so angry as it was all my savings to buy this set.
Do not buy from these people.
I would of been happy if they offered to send me the right size cushions but to be ignored is worse.
I'm taking legal action against them now I've asked for a full refund as you have up to 30 days but they just ignore you.

If I could give 0 stars I would! I ordered furniture in March - almost 5 months on I have received no furniture and they are ignoring all my correspondence. The last email they did reply to stated they have delays due to covid and the furniture would be coming but it was a generic email with no actual information for my order. I have now started the refund process and have given one week for refund to process before I start a section 75 with my credit card company. AVOID!!! so much stress dealing with this shambolic company

My husband recently did a review about how you should stay clear of this company. I would agree with this even more now as we’ve currently been waiting since the 22nd July for a £700 refund...we’ve now taken it up with our credit card and have issued a Section 75 to try and get it back...not even sure how this company exists. Potentially could be fraudulent. Please don’t waste your time with them...plenty of other furniture companies that can offer much nicer products, better customer service and work like an actual business should.

I purchased some outdoor furniture from Rattan World which stated that they would be in stock in several weeks, throughout the process the communication was good outlining that I would receive the product shortly after they come in stock. However, after the product came in stock, the communication stopped and I had to chase them regularly, the responses were patchy, until the end when they stopped responding. I eventually received an automated email to outline some great news, the great news was that my product was due in stock 2 months later than they said it was due, not really great news at all. I might end up getting some furniture by next summer, however I will be requesting my money back and would never deal with this company again.

So glad i didn´t buy from them. I was going to buy a rattan lounge set from them and decided due to negative reviews to first check with them by sending them an email. They didn´t reply to my first email then the second email they responded saying they would check but never heard from them.

its fair to say I was absolutely fuming with rattanworld. We had ordered £700s worth of furniture on agreed delivery times. But the time came and went with no communication for weeks. It got to the point I started a section 75 on our credit card as their customer service team didn't answer the phone or respond to instant chat.
However we finally got a message saying it had been dispatched. Delivery was smooth and we are actually very pleased with the furniture. Hence the 2* rather than one

Giving the benefit of the doubt maybe they were going through hell with their suppliers. But. No communication is the key message in all these reviews and that is so easy to rectify.

If I was to buy garden furniture again, I wouldn't use these guys.

In fsdt, I wouldnt use any Internet players as the demand spike in spring gets them all into trouble with shipments from the far East

Oh boy - Avoid Avoid - nightmare from start to finish !!

We have now waited 3 weeks for a refund after waiting 2 months for nothing to arrive. Customer service is shocking, please do yourself a favour and avoid this company!!

So rattan furniture arrived today as promised . Received a text from delivery firm on Friday stating delivery for today got a phone call half hour prior to arrival. Corner set (grassholme) arrived partially assembled as described. 12 screws 20 minutes later sitting on lovely comfortable furniture All faith restored. Well done rattan world Have faith guys I wish I hadn’t judged to early !!!

Ordered a corner sofa set at the beginning of May on pre order estimated for beginning of June and finally received it 3 months later in August. Rattan World have been almost impossible to get hold of, no answer on the phone and an automated email response occasionally followed by an email making excuses about stock and demand telling us we’re at the top of the list and it’ll be posted out to us as soon as they receive the stock. We finally had an email saying our furniture was with the delivery company two weeks ago and plus logistics have been great at communicating with us. We received the furniture yesterday and absolutely love it. Fantastic quality and value for money if you can handle the stress! Rattan world clearly got greedy in the current situation and took on more orders than they could handle!

We ordered our rattan Corner set in May for preorder end of june. Reading reviews we realised that peoples furniture was arriving just not at the stated time when purchasing. We carried on with our purchase anyway and thought we would go with it and see what kind of experience we received. So here goes we received text updates and emails everytime our order went to the next stage, for some i understand this may not be enough communication but considering there isnt much more they can tell you we felt this was ample. So we were notified everything was on track and that they would receive the furniture from the 26th June, this is were we realised the miscommunication comes when ordering as it isnt delivered to us at the end of june but to rattanworld themselves, yet again this was communicated via email that it would be with them from the this time then we would receive an update when it is with their delivery partners. This is exactly what happened we received confirmation it had been passed to the courier and it would take 7/10 days to get to us and without fail 7 days later we received a text from courier saying it would be with us the next day. Our furniture arrived the next day and it is a fantastic set, great quality and well worth the wait. For anyone wanting to purchase through them please don't be put off by the bad reviews, do you need patience? YES. If you aren't good with waiting then you may have a problem but the company doesn't deserve a bad review for our lack of patience. I did get in touch with rattan world via email to ask about tracking and i had a response within 45 minutes, so they do get back to you. My overall experience has been great, yes it was delivered 4 weeks after we thought it would, but really that's just poor delivery information on the products. If you buy a preorder and are willing to wait an extra 4 weeks I would say make your purchase, sit back, relax and enjoy your new rattan set.