Rattanworld Reviews 

Update: I emailed them stating that I was pursuing refund via my bank through the Chargeback scheme as I had paid by debit card. I then received an email the next day that my refund has been processed. Money received a few days later, it seems the threat of credit / debit card provider pursuit seems to work.

The worst customer service I have ever experienced. Whilst retailers have had challenges during the lockdown, none come close to Rattanworld for a complete lack of customer care. They still have no telephone contact available. Perhaps it was understandable a few weeks back with an alternative in place but not now. They have a chat facility which was apparently added to assist customers in the absence of telephone contact. Despite repeated attempts, no one has answered me. As for their email responses, I've had a number with plenty of words and no substance. Now they don't even respond at all.
The one part of their business which does seem to be functioning well is the ability to take payment unsurprisingly.
If I thought reporting them to trading standards would do any good, I would. In summary, if you haven't given them your money, then don't. It's not worth the hassle.

Rattan world needs to sort its customer service out and get back to everyone about there complaints including me. I ordered a rattan corner sofa set, charcole grey (grassholme range). I purchased it at the end of April and recieved my furniture on the 12/06/20. When putting the furniture together I immediately noticed 4 of the cushions which you sit on were damaged. I straight away contacted the company I was asked to send in photos which I did and they said they hadn't recieved them so I sent them in again. Altogether I have sent in over 15 emails. I have also tried to contact them through the chat option on the site numerous times. I have also filled out a damaged goods form and added the pictures yet again. Still no response and after this tried the chat option more times which they should respond back via email but haven't. I have also contacted plus crates which delivered my item just to see if they could give me any more information to help me contact the company but they couldn't but stated wish there was some way they could help me. I know there has been a back log with everything with the covid but to see that no-one is getting a response from them is disgusting. If anyone does manage to get some help another way other than keep emailing them could you lets us all know please and I will do the same. ---- EDITED... ive just contacted which.co.uk they might be able to help some of you.

Simply an awful company to deal with. I appreciate that Covid19 caused significant supply chain difficulties but Rattanworld is just unbelievably bad at customer service. We ordered and paid for furniture in April, paid the extra for it to be delivered to Northern Ireland and were assured it would be with us in 10 working days. After emails seeking an update later in May, then June and then July all we received were cut and paste responses saying delivery time would be longer than anticipated. We cancelled and eventually received a refund in August. WARNING - read the reviews before you buy from this company, i only wish we did.

My Grassholme corner set finally arrived today after a 5 week delay. I did a pre-order for late June delivery. Communication not great - just an email in July to say there were delays and I was still in the queue. Can't fault delivery people though who were in touch as soon as it was ready for dispatch. Was supposed to arrive assembled - not true. Part assembled. Was supposed to sit 6-8 people - not true. 4 people max, 5 if they don't put their feet on the floor (to be fair, the measurements were provided but it's hard to judge until you see it). I will say that the cushions are good quality and it is a comfy, neat little set. The poly-rattan base seems ok, but wouldn't say significantly better than I've seen elsewhere in discount stores. I'm afraid the delays have put a downer on the purchase and although I'm keeping the furniture, I won't be recommending.

Wouldn’t purchase of them again, still not received the furniture I ordered. They take the money straight away, and then basically deliver as and when they want to. Was promoted as 10 days on the website were 8 weeks in. Customer service isn’t helpful just a standard email back.

DO NOT BUY!

No sign of my furniture and get no response from them! About to contact the bank as I think this is a fraudulent company!!

Buyers Beware!!!

Such a disappointing and stressful situation. We pre-ordered a corner set on 9th May with delivery early June. Still waiting. After several emails to the company and either waiting a week or no reply, we made a charge back to our credit card on 11th July. Funnily enough I received a call from Chris at Rattan World on 13th July saying our order was ready for dispatch and apologies for the delay with the promise of scatter cushions and voucher for a rain cover and delivery would be within 5 days. Its now 16 days later and still no garden furniture!! I have emailed the delivery company but heard nothing from them either. Totally disgusted at the advertised 5 * customer service guarantee on their website. If I'd ordered this before lockdown I would totally understand but it was ordered in good faith during the pandemic. This shouldn't be allowed to happen. I would advise anyone NOT to order from this company and save yourself the STRESS caused by waiting nearly 3 months and STILL NO FURNITURE 😥

I ordered a rattan corner suite on the 6th May, with a delivery date of early June. There was a slight delay and it arrived on the 20th June, we were kept up to date by the company. The suite was nice enough but unfortunately one of the end pieces was too big making it impossible to put together. We parceled it back up and I contacted the company on the same day to say it was faulty.
They emailed me back to say they would arrange to pick it up. A chap turned up on the 15th July with a small van full of parcels to say he couldn't take it!!! Great. Since then then I have written lots of emails which are now all ignored, and rang a few times, although they now ignore my calls, as they obviously know me by my mobile number.
I have had this huge parcel taking over my living room now for getting on for six weeks.
I have given up trying to get my money back and have handed all this guys information etc over to my bank as I paid by credit card so they are now dealing with it for me.
I would say if your furniture is ok then its just a long wait, but if like me it arrives faulty then you will be lumbered with a huge parcel and will not get your money back. I would advise you to steer clear. The pandemic is not excuse enough for a company to have not collected a parcel after six weeks, and they don't even contact me any more anyway.

Update 30th July, the parcel was collected last night, no pre-warning a lorry turned up to collect. Now just wait to see if I get my money back or have to continue with charge back

Update - I eventually got my money back without having to use the charge back

I ordered furniture in April with a delivery date of early June, fast track to 28th July and I am still waiting!!! They eventually sent me an email 8th July saying to expect my delivery 5-7 working days and still noting despite numerous emails to them and the haulier. Awful service and I haven’t even seen the furniture yet!!

Update to previous review...we were refunded because they couldnt speak to me directly as my phone wont accept with held numbers...but could email...but didnt to arrange delivery.....
Anyhow 6 weeks from ordering to cancelling...
Just ordered with Manomano and we ordered last Sunday and arrived Thursday that's a delivery that's superb...
I cant comment on what Rattenworlds furniture is like but their service is very poor to say the least...
Only plus point we were refunded in 2 days...

I placed an order on the 1st of June and still have no furniture. There's no-one to have a conversation with due to the current situation with Covid. What they do have is a chat or email system. The response from chat is prompt but i do not get the answer to my questions. Emails take longer and I've had the usual automated reply. Was told 2 weeks ago that my furniture was now with their delivery partner Plus Logistics UK.
I understand things are a little different right now but don't commit to time scales you can't deliver. maybe now they'll respond. All I want is an answer to my question and a delivery date.

UPDATE: Managed to talk to delivery company directly and pleased to say my furniture will be here next week. They were more than helpful. Shame Rattan world didn't do the same for me. won't reccomend them.

I ordered my rattan furniture at the start of June, with estimated delivery for end of June. It wasn’t until after ordering that I read the reviews (which I’d forgotten to do BEFORE ordering) and this panicked me reading the bad comments. I’m so glad I didn’t read reviews before ordering, otherwise I wouldn’t have purchased from this company and received my gorgeous furniture yesterday!!
I emailed after ordering saying I was hoping it would arrive by 5th July in time for my 40th birthday, and I had a reply the next day saying that the delivery should be expected to their warehouse at end of June, then they pass it on to Plus Logistics for delivery, but that can take a further 7 days. By this point, I concentrated on the good reviews and remained patient. I then had an email at the end of June saying my furniture had arrived and that I just had to wait to hear from Plus Logistics. I gave it a week then emailed, to which they replied and said they would contact Plus Logistics , then I gave it just under another week and sent another email just stating I was starting to get a little impatient. Then I had a text from Plus Logistics saying furniture would arrive the next day, which it did and it looks fantastic! I do wish those people, that said they were still waiting, would update Trust Pilot and tell others if/when their furniture arrived, because if mine did, and others did, then I see no reason why everyone’s furniture wouldn’t arrive. Things are so much more difficult during these times and it’s a shame people can’t be more aware of that and more patient!
So, my only criticism to Rattanworld is maybe they should stipulate that the estimated delivery is to THEIR warehouse not the buyer, and that there is a further 7/14 days from that.
Overall I’m thrilled with my purchase and didn’t have any issues with customer service, as I always got a response:)

We were a little worried after seeing the reviews after placing an order. However, couldn’t be happier. It took time for this to come but this was as expected. Was fully informed of the process as they contact us to let is know what was going on. Very happy with this product

Well we were one of the doubters but our furniture has arrived today, albeit a little late, fully assembled and looks wonderful. Comms were slow but following our dispatch confirmation, it's here and the courier company were on time with the delivery this morning. We are delighted - well worth the wait.

Ordered a cube dining set on 11th May at a cost of nearly £600. It was in stock and on 10 day delivery. The money was taken straight away. After having read a couple of reviews on here I emailed for reassurance on 17th May. I received this on 20th May in response: ‘We are a genuine company & we have never bothered with Trust Pilot as it seems a handful of people can post whatever they like, even if it's untrue!’ So, reassured I waited....also on the 20th May I received a text and email that my order was with their delivery partner and that they expected my delivery to be with me in the coming days. So I waited....a couple of online chat sessions later and I wrote a review on here.
By this time it was around 11th June! I was then called to say that due to my review on here my order had been cancelled (not bad for a company who have never been bothered by trustpilot reviews!) Also bear in mind that it was with their delivery partners on 20th May! Apparently they had also been going to send me a gift to thank me for my patience! I’d have settled for the furniture! After a discussion they agreed to ‘reinstate’ my order. How I wish they hadn’t!
We eventually received the furniture around 19th June, nearly 6 weeks after we ordered it (worth saying at this point that the same furniture was now showing 7 day delivery on the website)
So, we duly started to build the furniture, only to find that we had been sent grey stools and the rest was black. I had ordered black. We managed to get hold of someone on 23rd June who asked us to fill in an online form to ‘speed things up’. This we did and it came back saying allow 7-10 days for them to deal with it. After another phone call where they offered us a discount for the mismatched furniture (really?) and the replacing of the stools, although they couldn’t tell us when, we decided we would rather have the furniture collected and have a refund. This was agreed and we contacted them by online chat and email on 30th June to say all items were packed and ready for collection. As of today 22nd July we’re still waiting. I have now raised a case with my card issuer and advised Rattanworld that we will keep the furniture for a further period of 28 days. If it has not been collected by then we will dispose of it accordingly. We have received no response to this either!
All in all I would steer well clear of this company. Yes, we have been in difficult times but there is no excuse for this shambles. The furniture that I had was certainly not anything special and I wouldn’t say it was any better than ok quality for what we paid. The cream cushions were more a pale yellow. This was only the stools however as we didn’t open the rest due to the colour issue.

Very poor. Pre-ordered under the faith they would commit to their T-C’s. Meant to be delivered 3-7 days after 26th June.

No contact, have emailed several times. No rely, or mention of any delivery times. Obviously haven’t received and not sure when I will.

Ordered in May and informed they expected to fulfil as part of their delivery at the end of June, updated email on the 17th June then an email on 25th June to tell me furniture on it's way. Delivered in full 2nd July and is fantastic!! Furniture of this quality will be double the price if you require a call centre level of service.

Ordered a rattan corner sofa end of may expect delivery mid July and it came today, very pleased with it looks great, I was a bit worried after reading all the bad reviews about bits missing and no delivery, I must be a lucky one don’t think I would order again I don’t think my nerves could take it 😁

Update, finally received my money back after what can only be described as a shambles, how they can claim a 5* service is beyond me.
Even the refund was a shambles, cancelled order and was told it would be 7 days, that was 15th July, 31st July money back in account, even after emails and a sad attempt at trying to keep my custom by saying my goods were ready to despatch, which I refused and was promised a refund within 48 hrs, this was after they had already failed on the refund date, but true to form they were late on that.
50% of reviews on here are classed as bad, that says a lot for 5* service

Ordered a rattan corner sofa unit, due date 26th June after which was informed stock had arrived and they were processing orders, of which mine was confirmed was part of delivery, they also said they would inform me when it would be despatched.
It is now 13th July and we are still waiting to receive the stock.
Tried to blame COVID restrictions, to the point of it takes longer to tip etc. But even the slowest of processes I'm sure would have had the products ready.
We advise people NOT to order from these people, they take your money and fail to deliver, like so many others on here state, poor service, poor customer satisfaction, just take your money and deliver nothing but broken promises.

Furniture ok, but arrived with bolts to attached furniture together. Nearly a month gone since I asked them to send me the missing items, so I went out and purchased my own. Customer service rubbish. Don't bother with rattan world.