Rattanworld Reviews 

Terrible customer service and false advertising

We ordered and paid in full for a rattan dining set at the start of May. On the website it advertised that the item was a pre order and the stock would be arriving on the 26th of June. This is their delivery statement:
Despite the current Covid situation we can confirm that our delivery partners are still operating and working as quickly as possible. In stock items are currently running at around 10 working day delivery.

I have emailed FOUR times over the last few weeks to ask for an update and clarity on delivery. Every response has been a generic one that does not answer my questions. The latest response advised me that they will try and look into delivery timescales for me and that their cancellation policy is on their website. I am horrified with this experience! Especially as the best they can do is "TRY". Do not buy from this company

Awful. Ordered in april to be delivered at begining of June. Got a phone call in middle of june saying it was in stock and id have it in 2 weeks. Recieved an email a week later saying it was expected to be in stock on 26th june. Now 10th july. No response to emails or ans machine msgs. Disgusted!

Ordered a pre-order item that was due by the end of June.
I received an email mid june to say the items were arriving and they would be in touch with delivery details once dispatched. After no word i then sent an email last week to enquire i received a very generic email back saying they had located my order but due to covid-19 dispatching items was taken much longer.
Since then i have sent a further email asking for clarification that my item has arrived with them to which i have no response, live chat messages go unanswered and when you call there number you just get a message asking to email them. I wish we had never purchased from this company, as we can't even cancel the order due to not being able to talk to anyone. They took our money though as soon as we ordered the item. Please think twice before ordering from them, their customer service is appalling and they evidently cant keep up with demand but instead of putting items out of stock they are continuing to take orders

Awful awful awful !!! Ordered and paid for two garden corner suites in the middle of April .even with the pandemic was promised guaranteed delivery end of May .. yes one came in June!!! but I am still waiting for the second one. They Never reply to my repeated chat messages and can NEVER Get hold of anyone when calling. Have now asked for refund and still being totally ignored !!!! Fuming is an understatement I just want my money back. DO NOT RECOMMEND THIS COMPANY AT ALL !!!!!!!!!

Please do not purchase!! Delays in delivery and a faulty sofa received !
I purchased a corner sofa and it arrived 3 weeks later than the delivery time given. The sofa was faulty and the rattan is snapped at the corner of the sofa and looks awful.
I have sent several emails and photographs of the fault but they just keep sayIng that they will get in touch soon! This has been going on for 5 weeks now and nothing!! Expect problems if you take the risk of buying from this site!! It appears to be a one man person running it and passing it off as a ‘company’ Beware!!

We ordered (and paid) on the 10th April and still haven't received our product as of the 2nd July. Totally disgusted and really upsetting. We can barely even get hold of Rattan World and the customer service is utterly awful.

Yet again they have let us down and another promise made unfulfilled after weeks of no contact YET AGAIN. For the third time now, on Tuesday 16th June, Rattan World promised they would tell us within 48hrs when our furniture would arrive. It has now been nearly 3 weeks. They have now been in possession of our approx £700 payment since 10th April (12 weeks ago).

We know our consumer rights and will take action.

I would really appreciate any advice from those on here who have also suffered this as we are at a loss with what to do.

Jamie Light

Pre ordered 2 sets of garden furniture in May, received half the order on time. I tried to contact Rattanworld numerous times via phone, email and online chat, the communication was really poor. I received 3 phone calls in total each time apologising for their error and advising I would receive my furniture soon. 7 weeks later I did eventually receive the other half of my order. The Furniture is lovely and we are really pleased with it, but have to say the customer service let the whole experience down. I appreciate we are in unprecedented times but a phone call or email with an update takes no time at all and can diffuse a situation immediately.

Ok I am going to be totally honest. I did not trust this company at all after purchasing. Their customer service is really terrible and at one point I thought I had been scammed but my furniture arrive yesterday (almost a month late) and it’s amazing. The quality is great and worth the wait. Very easy to put together and looks fab and is very comfy.

I got told delivery would be early june, then on the 18th june I got told it would be 5 working days. Then I got told 7-10 working days. Finally got delivery after complaining on the 25th june. They apologized and said I would love the furniture and the quality would be great.
Opened the new furniture and it does not fit together the arm part of the sofa is longer than the rest of it.
I complain again and they wont call me they just say they are looking into it and will get back to me, 6 days later they are still ignoring me and I'm stuck with a partially built sofa that I paid £600 for.

Ordered my furniture 21st of may didn't read any of the reviews before hand! When I did I got abit worried tbh but in my experience I cant fault them, was on pre order and was expected in stock till the 26th of June but got an email mid june saying it was in stock and getting ready for dispatch! Then last week got another email saying it was withe the courier and will be 5 to 7 working days before they will get in touch. So the courier text on friday saying it will be delivered on the 29th. And it was and I couldn't be happier with it! Very easy to assemble too! I would personally recommend this company

I ordered the corner sofa on a pre order to arrive at end of june.
At the time of ordering i hadnt seen any of the bad reveiws so panicked when i saw them after ordering.
Im relieved that i hadnt seen them, as i received all relevant correspondence and the furniture was delivered in the stated time frame.
Construction of the furniture was really easy and its beautiful. We would definitely order from them in the future.

After reading reviews I was dubious about ordering, but we weren't in any rush for our set as we were planning a redesign in the garden. We ordered end of May for a late July delivery. We received a text and an email within minutes of ordering to confirm our order and expected dispatch. We were therefore shocked when we received a dispatch notice 2nd week of June. The transport team contacted us to arrange delivery. It arrived 22nd June, over a month before we expected it. The communication was good throughout and an early delivery? What more could you want.

Ordered our Grassholme corner sofa as a pre-order end of April for delivery beginning of June we received our furniture 26th June which was 3 weeks late but hey I expected a delay with all that is going on, we are really pleased with our purchase very impressed with the quality of the furniture, so I would definitely order from Rattanworld again.

After reading the reviews after we placed an order for an item they had it stock we were concerned. But the service they have provided us has been really good, communication and to the 9 working day delivery. We are very pleased with our items and we’ve had no problems with the company at all

Ordered a preorder set on 23rd April for delivery end of May. At the start of June they said they had started to receive the deliveries of stock from 28th of May and will update me with a delivery date. I have sent numerous emails as it says you can't call them I've been fobbed off with so and so will look into this and get back to you. I threatened that I want a confirmed delivery day or full refund last week and still haven't received a response. I was OK with with waiting a month but to have an additional month on top with no reasonable update or explanation is a joke when they have my money and I have nothing to show for it and can't get any answers.

*update*
After getting nothing over emails I get a phone call saying my transaction has been marked as fraudulent and they will be refunding my money but iam more than welcome to order another through the website which is now more expensive than when I placed the order back in April. I ordered on a credit card to protect myself, the payment went through and they have spoken to me over email numerous times but its taken 2 months apparently for this issue to be seen. But if I was to replace my order it would be with me in 7-10 days!
I feel like no one has attempted to resolve this and this is their way of getting rid of me, if they just said we could get it to you within 2 weeks we just need to redo the transaction over the phone I would have done it because even after 2 months all I've wanted is my furniture and a delivery date not to have to argue because of their poor customer services. Very disappointed with the whole experience and have nothing to show for it.

Order took way longer than advertised and expected and emails asking for an update were ignored. Funny though an email asking if they sold covers was responded to within minutes!

Furniture finally arrived. Some of the rattan was torn and the table badly scratched (looked used).

All emails since have been ignored. Only when I threatened the small claims court did I get a response. Having said that I’ve been ignored since.

Avoid these jokers. They will scam you!

I placed an order on the 12th May (with delivery expected end of may/early June). The email received at the time of purchase stated "tracking details will be provided once your order has been booked for delivery".

I was advised via the online chat facility that the furniture had been passed to the courier on the 5th (booked in on the 8th). Since this time I have been unable to contact the organisation via the telephone *(they said on chat they don't offer a phone service) which is a little pointless! The chat is hit and miss if someone actually responds.

I escalated twice via the chat facility since the 8th as delivery was meant to be within 5 working days. Yesterday I requested a confirmed delivery date by CoP today or I will cancel the order.

Low and behold, no one from customer services contacted me (apparently it's not acceptable that I have requested an update when it's not been 24hrs!), however I'm really not sure why it takes 24 hours to call a delivery company and request an update..

The delivery company they use don't offer any form of tracking service and don't accept any telephone calls (what sort of tin-pot outfit is that?!)..

Suffice to say if just ONE person reads this and takes heed... STAY CLEAR and pay a little extra. This organisation are a complete joke.

As things stand currently, I'm being asked to complete a "returns form" for items I've not even received, to get a refund.

Beyond frustrated.

**Update 26th June: Furntiure arrived today "unexpectedly" - my last correspondence was advising I was perusing the matter via small claims court (which I was). Is it ironic or just sheer coincidence that the furniture shows up the very next day?

Overall I'm really happy with the furniture though - what I purchased is built well and took hardly any time to assemble.

I still stand by this review and would advise anyone who is considering purchasing from this shambolic company to think very carefully about it before parting with their hard earned money.

If I could give zero stars I would!
Pre ordered a set on 24 April (2 months ago today), it was due to be dispatched at the end of May and surprise surprise...nothing! I email every day and occasionally get a reply saying they will get a colleague to look into it. Well their colleague must have got lost! This is the worst customer service I have ever dealt with.

Don't order from these guys. Delivery keeps being promised yet then delayed. Ordered at beginning of April, still no product. Also no communication from them at all. Takes days for them to reply on the website chat. Now they are wanting to give me a refund. No idea what this is all about. Seems dodgy.

Ordered on the 23rd April pre order for the end of May and surprise surprise no furniture.Every time I email I get told it’s on it’s way and still no furniture absolutely disgraceful company.If you haven’t ordered yet I wouldn’t bother cos you’ll be sitting on the ground all summer !!!