Rattanworld Reviews 

I ordered my pre order furniture in April, I am still waiting for it I sent them an email 16th June was told 7- 10 days. But still haven't received it

Was originally skeptical after reading previous reviews but my experience could not have been better. I ordered an "in-stock" item on 8th June and my confirmation email said it would be with me in around 10 working days. 9 working days later (19th June) and my order has just been delivered. I haven't opened the boxes yet or assembled the furniture but felt it worth posting the review to give comfort to anyone else who may be looking to buy. I will update this review if I am dissatisfied with product but so far so good.

I ordered a pre order set, which the website stated that I would get my furniture at the end of May, it's finally arrived now, it's very good quality and looks amazing, the customer service is definitely not one of their strong points and I did consider getting a refund at one point, glad I didn't now but you do need a lot of patience when ordering through this company.

Preordered our garden set and it arrived earlier than expected 😊 However, once made, we noticed that the rattan weave was very noticeably wonky.
I have sent approx 6 emails to this company and I’m starting to feel like I’m being fobbed off. I‘ve been told they are trying to resolve this and are in contact with the supplier but this is now over 3 weeks since I raised the issue and still nothing has been sorted.
The garden furniture is a really nice set it’s just such a shame that this wasn’t checked before sending out.

Corner unit arrived today, we are really pleased with the unit, had a few quires along the way, Customer services were prompt with response, and resolved any concerns of mine, cannot fault this the company and its customer service team, will use them again if needed.

*Updated 18/6/20*

Ordered garden furniture at the start of May and advised it would be delivered within 10 days. Still no goods received 5 weeks on!

Numerous calls and emails sent asking for an update on my order, no reply to these!

Communication through online chat only having to wait hours sometimes days for a reply!

Promised on 3 separate occasions now that my goods are due for delivery but have yet to receive them!

Customer services shocking to say the least. Constant Covid excuses being used which is crap because I've done ALOT of online shopping in the past few months and no real issues!

At a loss what to do next?.....

Unhappy Customer :(

18/6/20
Goods received today 6 weeks after order placed. Still very much of the opinion the company are terrible to deal with, terrible customer services virtually impossible to communicate with and no updates given on order progress.... BUT got to say the furniture I received is fantastic good quality very well made looks great!....
Rattan World come on step up where your custom services is concerned, keep customers in the loop and don't give false info on delivery times and youl have a cracking wee business! Unfortunately I wouldn't recommend Rattan World purely because of the issues I had with delivery but I have increased the star rating because the furniture is great.

I orderd my corna unit middle of April it was a pre order of a corner unit I knew I had to wait as they said it would be delivered at end of May so when beginning of june didn't hear anything I started to worry so then I started to read some of the reviews in which alarm bells started to ring and I can honestly say I thought I had been scammed so tried to ring company on numerous times no one answers so sent emails and must admit they were not nice ones they got back to me and said my furniture was dispatched last friday but I must admit it has arrived today and it is beautiful and so easy to put together well worth the wait so rattanworld I owe you an apology so folkes if you think your furniture is not going to arrive I can assure you it will so glad I did not cancle plus it's hard at the moment with this pandemic going on so just be patient.

Ok, so..
I ordered my furniture (Hampshire corner sofa set) at the end of April with an expected delivery date of “towards end of May”, this date came and went and no word.

To be honest due to the current climate i wasn't worried about it being late until i started to read some of the reviews on here.
This sent me in a spin and i ended up tracking down the delivery company to find out if they were a real company or not. I was assured they were and that i just needed to be patient.
I am so glad i was and that i didn't cancel my order as it finally arrived today.
The set is beautiful and such good quality!!
All i can say is hang in there. The quality of the furniture for the price is well worth the wait.
I agree that the customer service has been a bit poor but really what can we expect when people are working remotely and at limited capacity.
I am very happy with my purchase!!

Wish I would have researched this company’s reviews before placing an order.

Placed order, received email 21/5/20 to say it has been dispatched and with the delivery partner and the will be in touch in 3-5 days, 24hours before delivery will be made.

It’s now the 10th June and we still haven’t had a delivery. Email responses just say they will chase with delivery partner but then no one ever comes back to me, can’t get through when calling.

Overall terrible experience £1000 spent and no furniture received!

This is the first time I’ve seen actual reviews about this shambolic company. I only wish they were available before I purchased our furniture on 8 April 2020

Like most we were promised on 3 separate occasions our furniture would arrive on pallets ‘fully assembled’ 5 weeks later than stated the furniture arrived flat packed.

We managed to fit most of the furniture together easily but one of the sofas simply wouldn’t assemble. The holes/joints didn’t align leaving us without a completed product.

Like all of you numerous phone calls/emails later we’ve still not heard back.

The items are now packaged back up ready for collection and refund.

Reading the rest of the reviews I am now genuinely worried about receiving my full refund. We have contacted trading standards twice about this matter.

For a company that ‘prides itself on customer services’ their lack of any form of communication is worrying.

The product has been ready for collection for 4 weeks now and we still don’t have any guarantees of collection and or refund.

If any of you have any tips I would be extremely grateful. We paid using a bank card.

I would not recommend this company.

I made an order on the 20th of May for an item that was in stock. Delivery time frame was 10 business day. On their website they say they will email you when your item has been dispatched. Today is now 13 business days and I have not heard from them. I have emailed them three times and not heard back once. After reading the other reviews on TrustPilot it is clear to me that this website lure customers in with a quick delivery when in fact that is not possible.
If I was you, go elsewhere and do not use this business if you want your products reasonably quickly.
To this day I have not heard back and not received my order. I will be getting a full refund if I can ever get them on the phone.
UPDATE 09/06/2020
Received a call from a gentleman at RattanWorld who explained they are incredibly busy and they have not received my first two emails. He kindly offered to refund me for the products i wanted.
It sounds like they are very busy and struggling with the demand.
Still annoyed that I was misinformed of delivery times on their website but glad I have got my money back.

Wish I had of checked here before I purchased. I pre ordered a garden furniture set in April. It was supposed to arrive in stock at the end of May and be dispatched thereafter. Just like a number of others I struggled with communication and received generic emails when I made enquiries about my order. I asked some basic specific information about my order, eg estimated dispatch date and courier details and they were unable to provide this to me, which made me feel very nervous about whether the site was genuine.

I raised concerns on email at the beginning of June that due to the vague communication, I felt I may have been scammed. I was prepared too take further action and did communicate this.

Rattanworld then took it upon themselves to cancel my order. I received my refund which I am relieved about, looking at other reviews it seems some people are struggling with communication, delivery and also to get a refund.

I noticed a review on here mentioned their delivered furniture was in a box branded Signiture weave. Signiture weave seems to be a wholesale supplier of rattan furniture and their website, signitureweave.com has a search page for suppliers of it's furniture. I have checked every UK supplier on the map provided on the signiture weave website and there is nothing for rattanworld or box retail group on there.

My advice would be to purchase your furniture from a reputable site unless you are happy to take the risk of pre ordering furniture and having no idea when you will receive your item and/or risk the company cancelling your order when you raise questions about it.

I appreciate the current time may be challenging but just be open and honest with your customers!

I subsequently ordered from another site, and recieved my furniture within 5 days of placing the order. There really is no excuse for how this company go about their business.

UPDATE 13th June 2020:
After having just received my furniture (ordered 27th April) I can definitely say that it’s not a scam. The furniture basically comes directly from a company called Autumn Leaves in Birmingham and is branded with the logo ‘signature weave’. Rattan World seem to just be the middle man.
The furniture is excellent quality and was delivered by Plus UK Logistics (also called Plus Crates), who were also very good.

Unfortunately Rattan World do an awful job of keeping you updated as to what’s going on and they’re impossible to get hold of, which left me very upset and I wasted a lot of time trying to get updates, as you can see from my original review below. I’ve upgraded my review from 1 star to 3 stars due to the quality and value of the furniture. I’ve seen similar in garden centres for 4 times the price. If you’re not in a rush for your furniture it’s worth ordering from them. Be prepared to wait months for your order. Mine took around 6 weeks.

Original review - 1 star rating:
Very upset. Was supposed to receive my order last week (after having waited 5 weeks on pre order already) but been so upset about the lack of communication and updates. Can’t get to talk to anyone about my order, phone lines dead, email just gives you a generic response, on-line chat rarely answers and when they do they just say they’ll get back to you and never do. Don’t know what to do and whether I’ll ever receive my order. Very disappointed and as a family with very little income this took us a year to save for :(

Received my delivery today. Was supposed to be here towards end of May but with current circumstances, I do not blame them. If communication was better and less automated, I would have given 5 stars. But because I was worried I had been scammed, due to the lack of communication I have given 4 stars. But very happy with my product and great value. Thank you :-)

Happy to update to a higher rating as and when I actually hear from them, but one star so far. Laughable as their website says they offer 5 star customer service. Bought a corner sofa a couple of weeks ago and have heard nothing, not even a confirmation email.

They are using Covid as an excuse, every company I deal with is busy at the moment but things are still happening.

They have taken £600 from me, I have no confirmation email or invoice. Their phoneline is a dead line so don't bother calling it. It just says "no one is available" every time I try it. There is a London address but it's just a street in Shoreditch, not a rattan showroom or anything remotely resembling something like that.

Will give it until the end of the week until I notify my card company fraud line. Various reviews say the same, I wish I had read them before purchasing. Some say they received them, but they could as easily be fake reviews.

I really hope that they are not ripping people off during a pandemic. Everyone is hard up at the moment.

Instead of emailing their customers, they have found time to amend the expected delivery date on their website for my item from June to mid-July though. Just failed to inform people that have bought it. the annoying thing is I would not have even bought it had I known it was mid-July.

Edit - 5/6/20 - Received a call from Rattan World, advising me that they are a real company and they sent me a confirmation email. Offered me a full refund but I said I would keep the product, I just wanted some communication. All reviews seem to be from this year, my guess is that this is probably a one man band, sensed an opportunity with everyone wanting garden furniture as at home more and set this company up, and probably use a wholesaler abroad and now having issues with shipping. I think they are just completely overwhelmed. Have bumped from one star to two, will update if and when product arrives.

Ordered corner sofa on 10th May. Kept in the loop throughout. Sofa arrived today earlier than expected. More than happy with the service and quality of the sofa

Same experience as the others with regard to Comms. No replies to any calls or emails. Read early reviews and feared the worst. My furniture turned up today. Ordered 2 weeks ago. It’s beautiful and just as described. Be patient folks. If this was a scam, 6 of us wouldn’t have received our furniture.

I echo everything below. I ordered late in April on an item which was supposed to be delivered within 7 days. I emailed to ask where it was and received a response saying please wait until 14 days.
Day 14 came around and still nothing.
I sent a few strongly worded emails and eventually received a call late at night. The gent had much less staff working in order to social distance and this was a problem across all of his supply chain. He apologized profusely and admitted it would be a further 5-10 days until delivery. Their orders have increased 500% and they are trying to manage demand.

Now June 1st and order has been delivered.I know this was late but we should show a little slack given the broader context globally.

I was incredibly worried this was a scam however it was not and the furniture is excellent given the price.

Similar experience as the others. I pre-ordered back in early April, didn’t hear anything so when we got to May I emailed. I have emailed several times and always received a quick reply (maybe a little vague).

I came on here last weekend and read all the bad reviews and thought “here we go I’ve been had”. So I sent the company a rather stern email and asked for the couriers details. I had a phone call by the next working day and the details of the courier were passed on. I phoned the courier and within 24 hours my furniture had arrived!

Husband assembled it in about an hour, nice and easy and decent stuff considering the price we paid. I’m pleased, just a little nerve racking at points.

I ordered some garden furniture on 19/04/20. This was a non preorder item so I figured it would arrive in around 2/3 weeks max. I hadn’t heard anything from them so I emailed them and I did get a reply but the replies I did get were a little vague. I received an email from them on 19/05/20 saying my item had been dispatched and that my delivery driver would be in contact. I had no contact from them and was going to email again later this week if I hadn’t heard anything. Today (26/05/20) my furniture has just arrived in an unmarked white van (I had not received an email or phone call) I have not opened it yet so I will edit this when it has been assembled. After reading the reviews I was convinced I’d been scammed out of a lot of money. Like another review on here the box has “signature weave” written on it. Fingers crossed it’s as lovely as the picture shown! I hope the other people waiting for their furniture will get theirs soon!

UPDATE

Furniture has not been put together and it took about 15/20 minutes. Over all really happy with the furniture - it’s just the communication aspect that let them down. Maybe they should let people leave reviews on their website to maybe put customers at ease when ordering from them.