Rattanworld Reviews 

Ok so after my phone call I recieved last week I was still doubting my order turning up ,anyway Thursday recieved a text saying due for delivery ,friday I recieved my order 🎉I'm really pleased with it ,the communication isnt the best but happy my order came

But my wife persisted in emailing and sure enough we received our rattan furniture set 2 days ago.

We ordered towards end of April and were given we will receive beginning of May as was a pre order item.

We did receive email to say it was despatched and with the delivery company and a week later the truck showed up with our item.

However just a day before this I had seen these reviews and thought oh God we have been scammed! But we just weren't patient enough. As they showed up a day later!

We were promised the delivery would be on a pallet and it'll be easy to put together, so we did buy under somewhat false pretences but it wasn't too bad to put together. We have a missing screw for the table which is very annoying, so using it with 3 instead of 4 which supports the table top on the legs frame so not the best thing to do as it's a glass top!!!! Not sure where we will get the last screw from! Make sure you check your screws before putting together!

So don't worry those that still haven't received. Our order came from a company called Autumn Leaves? And the item is from a company called Signature Weave? Which is the supplier I assume. They delivered using UK Plus logistics and which is also associated with Plus Crates being the company name on the delivery truck.

I hope this helps those of you still waiting. Be patient, it'll hopefully come through for you all. I know it can be frustrating as is a lot of money. Hang in there!

My wife purchased via their website 4 weeks or so ago. We knew it would be this time scale and also allowed some extra for the world crisis of Covid19.

My wife has had responses from the company on email. We got a text message from the delivery company telling us our Signature Weave is due for delivery.

And it was delivered! No issues, all there and looks fab! Signature Weave is a rattan manufacturer that sell to companies only. Looks like Rattanworld buy their stock and have it shipped straight from there.

Whilst I'm sure that there is some lack of communication - Please all bear in mind the times we're living in at present, and for a new business, it's not going to be easy.

Yesterday I was about to write the same review as everyone else, then I received a txt from the courier yesterday afternoon telling me that my furniture would be delivered today and it was.

I am extremely happy with my purchase and recommend that everyone wait a little longer as I’m sure it’s been difficult for this Business to operate as normal due to the current global crisis.

Thanks

Mirror what others are saying. Ordered item that said was in stock on 23/4/20, said usually 2-3 days delivery but due to Covid was 7-10 working days. Now 19/5/20 and still not received item. Have emailed several times and just keep getting fobbed off.
UPDATE 26/5/20 finally delivered!

I am also In the very same position as others it now seems. I really wish I had read the reviews. I am interested to know if your furniture arrives if they contacted you by telephone. I have sent countless emails and only ever received 1 back that wasn’t automated. If nothing has changed come Monday evening I will be reporting them to the credit card company. Disgusting if this is a scam at this current time. They have gone to some effort to make it look genuine.

Do not use this website. We pre ordered a corner set back at the beginning of April for dispatch by the end of April. Once the estimated dispatch date arrived we had heard nothing from the company. We tried to get in contact numerous times and all of these were unsuccessful. The longer we waited we eventually contacted the company via email to say we wished to have a refund for our purchase as we had not received anything in terms of product or communication. We then received a very quick email saying it was out for dispatch and would be with us in 2-3 days - a week later and we still have no furniture. After researching a bit more we have found numerous things to inform us that this company is a fake and no one should be buying from them. A slight coincidence that one good review has been left after many people writing that they have been left with no furniture or refund.
A disgraceful thing to happen during a terrible time for many. We have reported the company to action fraud and to our credit card company.

Purchased item at the beginning of april on pre order. Delivery took about a week from being dispatched and arrived today. Communication has been good given the current circumstances. Every email I've sent has been responded to within a day or two. Absolutely lovely stuff and so easy to put together, absolutely worth the wait. Can't wait enjoy the summer on it now 😀 very happy with our purchase. Thank you.

Do not use this website! We ordered furniture from them to be delivered at the end of April. There was no contact from them. Emails were met with automated responses and very suspicious delivery emails that gave no information. Their contact number doesn’t allow you to speak with anyone at all. The card statement shows a different company. Reporting them to Action Fraud.

Ordered a corner set on 1st april which was in stock, apparently after me contacting them 5 times i found out it got lost in the delivery?? Told it would be back in stock 27th april and wpuld receive then. It is now 12th may and i still have no product!!emailed various times and noone bothers to get back to you! Customer service levels are disgusting!!

Low rating so far as I made a purchase (pre-order on 18 April) of a corner sofa for delivery by end of May. That was communicated up front. Fair enough. Since then I’ve tried a couple times to be in touch about the product. Besides the automated response I’ve heard nothing.
It doesn’t fill me with confidence so far.
I might be wrong, but I can’t find any reviews for this company either.

Update: I received an email mid-May saying that the order was with the delivery partner and they will be in touch with a specific date. Nothing for 2 weeks. I decided to try phone Rattanworld again. Left a message. Would you believe it: I got a call back and the promise of an urgent follow up. Days later I got a text from the delivery company promising delivery the next day.

The good news is that the order arrived and we are very happy with it. Nice furniture for the price.

So, although I had to follow up a fair bit (particularly with the missing delivery), we did end up getting our item by the end of May.

Much relief, of course. This company really needs to communicate better if they are going to get and keep customers. It will help to engage with their review as well. I do wish them well. Upgraded from 1 star to 3 stars.