I placed an order on the 15th of April 2025, and have still not received my order I have emailed four times, WhatsApp twice and tried to call them on the number provided however this does not... See more
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The recently sent a email to say my subscription was cancelled which I did not activate. I then resubscribe and never receive my order. No response via phone, whatsapp, insta, email. Bank charge back... See more
We love Rawgeous, great quality complete raw dog food. No worrying about what essential nutrients we are missing in our dog’s diet, because it’s nutritiously balanced. Further more, customer service... See more
Company replied
I absolutely love this raw food but the availability has continued to be a problem for a year or so. I tried to persevere as a long standing customer but it continued to be an issue with no discounts... See more
Company details
About The Rawgeous Pet Food Company
Written by the company
Highest quality, safest, tastiest raw dog food, delivered frozen straight to your door. Every Rawgeous bite is Traceable, Tested and Trusted.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.
Contact info
The Clubhouse Stockley Park, UB111AQ, Uxbridge, United Kingdom
- 07376 564623
- woof@rawgeouspetfood.com
- rawgeouspetfood.com
Reply from The Rawgeous Pet Food Company
Thank you for your kind review! We're delighted to hear that you received great service and that your order was sorted quickly.
If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Rawgeous!
Best Regards
Rawgeous Team
I just love this raw food
I just love this raw food. One of my girls (Doberman) has allergies and can only eat certain proteins. My other dog is a malinois and is a working dog. This food sustains her coat, skin, nails, teeth & also her physicality. She’s so healthy on it and doesn’t get any injuries! Rawgeous use only good ingredients and whole parts of the animal. They’re ethical and also environmentally sustainable with recycled packaging too! It arrives super quick and looks like a person could eat it!! I really like supporting small companies where I can track where the food is packaged and where they get it from!
July 3, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that both your Doberman and Malinois are thriving on our raw food. It's great to know that our product supports their health and wellbeing so effectively.
We take pride in using only high-quality ingredients and whole animal parts, and we're committed to ethical and environmentally sustainable practices. Your feedback reinforces our dedication to these values.
We also appreciate your support of small companies like ours, where transparency and quality are key. It's customers like you who make our efforts worthwhile.
Thank you again for your kind words!
Rawgeous Team
Lacking traceability and transparency
Something has changed with this company and they are not being transparent about it.
It was great when I started Sept 2023 but honestly it just kept getting worse and I have little trust in their claim to have ‘transparency and traceability’.
Delivery has been disrupted last few months with stock changing or unavailable. The food smells now and there seems to be more veggies in them too. Some batches don’t seem to have bone either so I’m concerned that my dog isn’t actually getting a balanced meal.
My dog will eat the sausages but not the mince but I’m told it’s the same formulation. Clearly it isn’t if the dog is rejecting one upon smelling it in her bowl. I could also smell the difference myself.
When I pushed harder to understand the constant issues, I was told that they have new suppliers. So there likely had been a change in the formulation and quality of the raw meat they are using.
Anyway, I’m exhausted having to chase monthly to negotiate what flavours I can be given. Sometimes add- ons like treats would be missing too and I have to chase again.
A lot of issues every month trying to get food that’s part of a subscription. I have had to correct missing or incorrect orders monthly since the start of this year.
I now have a freezer full of their dog food I can’t feed my dog. My dog refuses to eat their food, especially the last two months. She walks away when I put their food down and will go on for days not eating!
I’ve switched to another company last week and she loves their food. She runs to the kitchen soon as she hears and smells me open the packaging.
And I’m not struggling anymore. I get the order the next day and it’s as agreed!
Given the difficulty I had and how expensive this dog food is, I’m writing this review to help those of you on the fence about picking a raw dog food company.
I’m not the only one with this experience lately so it goes to show, this company has changed and it’s not reliable or trustworthy of your dog’s wellbeing.
July 1, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for sharing your detailed feedback. We're genuinely sorry to hear about the challenges you've faced with our service and products.
We acknowledge that there have been changes in our supply chain, and we apologise for any disruptions this has caused. Ensuring the highest quality and consistency in our products is our top priority, and we regret that this has not been your experience recently.
Regarding the differences you’ve noticed in the food, including the smell and composition, we will investigate these issues thoroughly. Our goal is to provide balanced and nutritious meals for your dog, and we take any deviations from this standard seriously.
We understand the frustration caused by missing add-ons and incorrect orders. Our team is working diligently to improve our order fulfilment process to prevent such occurrences in the future.
We appreciate your loyalty and are sorry to hear that you've had to switch companies due to these issues. Your feedback is invaluable as it helps us to identify areas that need improvement.
If there's anything more we can do to address your concerns or if you would consider giving us another chance in the future, please reach out to our customer service team. Thank you for bringing these matters to our attention and for helping us improve our services.
What an absolute joke this company is
What an absolute joke this company is. After two weeks of not sending any dog food to us they managed to send us two orders (we canceled on of them). Because it's raw food they wouldn't take it back. They offered 10% discount on next order. Well there is not going to be another order placed from us. Please avoid.
June 8, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
We appreciate your feedback and are sorry to hear about your experience. We would like to clarify a few points regarding our subscription service and the handling of perishable goods.
Our subscription model ensures regular delivery of your dog's food, and once the food leaves our premises with the courier, it cannot be recalled due to its perishable nature. This policy is in place to maintain the highest standards of safety and quality for our products.
We apologise for the inconvenience caused by the delay and the duplicate order. We understand how frustrating this situation must have been and offered a discount on your next order as a gesture of goodwill. We regret that this did not meet your expectations.
Your feedback is important to us, and we are working to improve our processes to prevent such issues in the future. Thank you for taking the time to share your experience.
Avoid at all costs.
I have been using Rawgeous for quite a while now and the service and products provided have gone from ok, to bad, to worse to completely unacceptable.
They will take your money and not provide food. When you contact them they will lie to you about their reasoning. I have spoken to multiple people in the company, each one telling a story that contradicts the last. They will all give you different dates and offer 'solutions' that don't actually resolve anything or that go against what someone else has offered.
There is clearly no effective management or communication within their team.
Absolute cowboys who are just trying to get a hold of your money.
The food you do get will be mislabelled, have expired dates on that are scribbled over and the packaging is awful.
They have also breached GDPR and sent me communication about other customers and their orders by mistake.
Completely despicable company.
Do yourselves and more importantly your dogs a favour and avoid Rawgeous at all costs.
May 30, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for sharing your concerns. We deeply regret to hear about your negative experience and would like to address the issues you’ve raised.
Firstly, we have consistently gone the extra mile to provide you with the best possible service. This includes offering significant discounts totalling over £2000 as a gesture of our commitment to you as a valued customer.
We want to clarify that there have been no breaches of GDPR. We take data protection very seriously and ensure that all customer information is handled with the utmost care and confidentiality.
Additionally, we have thoroughly reviewed our records and can confirm that no incorrect orders have been sent to you by mistake. Our team works diligently to ensure accuracy and quality in every order.
We apologise for any confusion or miscommunication you may have experienced when interacting with our team. We are continuously working to improve our internal communication to provide clearer and more consistent information to our customers.
We are committed to addressing and resolving any issues you have faced. Thank you for your feedback, as it helps us to improve our services and better serve our customers.
We have had an awful experience with Rawgeous
We have had an awful experience with Rawgeous. The customer service team contacted us less than 24 hours before our shipment was due to be delivered to tell us that 6kg out of our 8kg box was out of stock. I would have appreciated more notice. The concept is "build your own box" yet I was being asked to order 6-7kg of the same variety of food. This is the second time this has happened to me. I asked what could be done as a good will gesture and I was offered a free bag of treats in my order, despite the issue being entirely on their side.
Customer service was incredibly unhelpful and unapologetic about the situation, only saying "my hands are tied".
We have been a long time customer of Rawgeous but have now moved to Natures Menu because of these issues. Because of the short notice about the issues with our order and being messaged on Sunday afternoon (when the shipment was due on Monday) and being forced into making a decision, our dog has been left without food and we have had to find alternatives at short notice.
I won't be ordering from Rawgeous again. It's been incredibly frustrating to deal with their customer service who finally offered a discount of £2.50 for the inconvenience - it's insulting as when I went to their website to cancel my subscription, I was offered 10% off my next 2 orders, just for clicking a button - which didn't even apply due to a website error.
July 12, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you have encountered with your recent orders.
We understand how critical it is to have your dog's food delivered on time and as expected. It’s clear we have let you down, especially with the short notice about the stock issues and the inadequate resolution offered. We are genuinely sorry for any stress this has caused you and your dog.
We also apologize for the experience you had with our customer service. This is not the standard of service we aim to provide, and we will be addressing this internally to ensure that similar situations are handled more effectively in the future.
We regret that you have decided to move to another provider, but we completely understand your decision given the circumstances. Your long-term loyalty means a lot to us, and it's disappointing to have failed to meet your expectations.
We appreciate your feedback as it helps us improve. If you ever reconsider and give us another chance, please reach out directly so we can ensure a much better experience for you.
Thank you once again for your honesty.
Best Regards
Rawgeous Team
Happy Pup and Dog Mum
I spent a lot of time researching why to feed my Lab Raw food rather than kibble, not having knowledge can be daunting but the more I understood the more I wanted the best for my Willow. I have already noticed a physically different in her coat- it's red, shinny and soft. She seems a lot happier and for a puppy her behaviours seem to have decreased. The vet says she's in really good health and I can only thank this down to the experts. I feel like a proud dog mum that's doing what's best and in my Pups best nature.
March 28, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're delighted to hear that Willow is thriving on our raw food and that you've noticed such positive changes in her health and happiness.
It's great to know that her coat is looking shiny and soft, and that her behavior has improved. We're also thrilled to hear that your vet has given her a clean bill of health.
We're proud to support dedicated dog parents like you who go the extra mile to ensure their pups get the best nutrition. Your kind words mean a lot to us and reinforce our commitment to providing high-quality, nutritious food for pets.
Thank you for choosing us and for sharing your experience. If you ever have any questions or need further assistance, feel free to reach out.
Best Regards
Rageous Team
Mould on food when opened
Rawgeous say their food is fresh then frozen when delivered. Well, mine had sheets of ice on top of the food, but the edges were soft and obviously had defrosted.
Upon delivery, I put the food in the freezer, had nowhere else to keep 24 boxes of raw food. When I pull out a box, defrost it for my dog to eat, he just turns his nose up and refuses to eat it. Mould on the food was present!!! I would upload a picture but no facility to do so.
I had some left over boxes from a previous owners order, he ate that no problem at all.
So, nearly £60 wasted! What a dissapointment.
I E mailed the company to explain the above but as yet no response. Three times NO ANSWER
Try cancelling your membership on line, impossible as it asks you to defer the next delivery for 1 to 3 months.
February 13, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for your review and for bringing these issues to our attention. We sincerely apologise for the inconvenience and disappointment you’ve experienced with our service.
We have thoroughly checked our records and unfortunately, we could not find any emails related to your concerns. Could you please confirm the email address you sent your messages to so we can investigate further?
Regarding the quality of the delivered food, we are very sorry to hear that your order arrived partially defrosted and that your dog is not eating the food. This is certainly not the standard we strive for, and we would like to rectify this situation for you as soon as possible.
As for cancelling your membership, we understand your frustration with the online system and want to help you resolve this matter promptly.
To assist you better, please provide us with:
The email address you used to contact us.
Your order number or any other relevant details.
We appreciate your patience and look forward to resolving these issues to your satisfaction.
Best Regards
Rawgeous Team
Love Rawgeous but not DHL
My 3 love Rawgeous and look forward to sausage Wednesday and sausage Sundays. The only thing that stops me giving 5 star review is DHL and is no way a reflection on Rawgeous. They say they attempt delivery but I’m always ready and waiting for them coming. The next day it’s just dumped on the doorstep for anyone to take. The box says do not return to depot but they always do, this happened the last twice when I order extra sausages. I know there is insulation but the top and bottom layer is either nearly defrosted or soft. Never have this problem with DPD. Would highly recommend the meals and sausages.
February 12, 2024
Reply from The Rawgeous Pet Food Company
Thank you for your wonderful review and for sharing how much your dogs love our sausage Wednesdays and sausage Sundays! We’re delighted to hear that our meals and sausages are a hit with your furry friends.
We apologize for the issues you’ve experienced with DHL deliveries. While we strive to ensure a smooth delivery process, we understand your frustration with the service you’ve received. Your feedback is invaluable, and we will certainly address these concerns with DHL to improve the delivery experience.
In the meantime, if you have a preferred delivery service such as DPD, please let us know and we will do our best to accommodate your request for future orders.
Thank you for your understanding and for recommending our products despite the delivery challenges. We appreciate your support and are here to assist you with any further concerns.
Best Regards
Rawgeous Team
Customer service is outstanding
March 5, 2024
Reply from The Rawgeous Pet Food Company
Thank you so much for your kind words! We're thrilled to hear that you find our customer service outstanding. Providing excellent service is a top priority for us, and it’s wonderful to know that we’ve met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best Regards
Rawgeous Team
excellent product and ingredients would…
excellent product and ingredients would be a 10* rating if a little bit cheaper 👍😁
February 1, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you so much for your glowing review! We're thrilled to hear that you found our product and its ingredients excellent. Your feedback means a lot to us.
We understand your point about the price, and we're constantly striving to provide the best value to our customers. We'll certainly take your comments into consideration as we continue to improve and offer the highest quality products at competitive prices.
Thanks again for your support and for choosing our product!
Best Regards
Rawgeous Team
Would rather have 500g boxes than the…
Would rather have 500g boxes than the 1kg ones. Our dogs love the food.
February 7, 2024
Reply from The Rawgeous Pet Food Company
Thank you for your wonderful review! We're delighted to hear that your dogs love our food.
We wanted to let you know that we now have 500g packs in stock, just as you wished for!
Thank you for choosing our product and for your valuable input!
Best Regards
Rawgeous Team
I highly recommend Rawgeous!
We have been with Rawgeous since August 2023 and I have to say its the best decision I have made for my 2 babies. They are very very picky and fussy with their food but they are obsessed with Rawgeous and wouldn't eat anything else now! I love how the food is packed and its very easy to store in the same box rather then having to transfer it to another container once defrosted. I highly recommend Rawgeous for any pet parent who is looking to switch to a raw food diet! For us its the best in the market <3
January 29, 2024
Reply from The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that Rawgeous has been the best decision for your fur babies since August 2023. It's fantastic to know that even your picky eaters are obsessed with our food and wouldn't have anything else!
We take pride in our packaging design to ensure convenience for our customers, and we're glad to hear that it's been easy for you to store without needing to transfer it.
Your recommendation means a lot to us! If you ever have any questions or need further assistance, please feel free to reach out. We're here to help.
Thank you again for choosing Rawgeous!
Best Regards
Rawgeous Team
Late delivery food defrosted not able…
Late delivery food defrosted not able to eat. DONT REPLY TO EMAILS
January 4, 2024
Unprompted review
Reply from The Rawgeous Pet Food Company
We sincerely apologize for the inconvenience you have experienced. Ensuring timely delivery and the quality of our products is our top priority, and we are sorry to hear that this was not reflected in your recent order.
If your food arrived defrosted and inedible, please know that this is not the standard we aim for. We regret that you did not receive a response to your emails and understand how frustrating this must have been.
Please contact our customer service team directly at woof@rawgeouspetfood.com so we can resolve this issue promptly. We are committed to making this right and ensuring you receive the quality service and products you deserve. Thank you for bringing this to our attention.
Food delivery never arrived
December 27, 2023
Reply from The Rawgeous Pet Food Company
Hi Nadisha, we have now replaced this as discussed. According to all tracking data the parcel was delivered (but the driver left it out and it went missing), as a result we had no way of knowing that you did not recieve this parcel as we were not notified. Apologies again for the inconvenience.
This is the best raw food both our…
This is the best raw food both our schnauzers love it always gets dispatched quickly and arrives carefully packaged
December 25, 2023
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you so much for your wonderful review! We're thrilled to hear that both of your schnauzers love our raw food. It's great to know that our quick dispatch and careful packaging have met your expectations.
Your feedback means a lot to us, and we truly appreciate your support. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thank you again for choosing our product!
Best Regards
Rawgeous Team
Always great product
Always great product, my dogs love it. Subscription works well and my dog food always arrives on date.
I’d love different proteins to be added and a meal without added vegetables as my french bulldogs can’t tolerate too much veg. Also a boneless meal would give me more choice.
I’d recommend trying this product but you would need to alternate it with different proteins from different suppliers to meet all the dogs’ nutritional needs
December 21, 2023
Reply from The Rawgeous Pet Food Company
Thank you for your wonderful review! We're delighted to hear that your dogs love our product and that the subscription service is working well for you.
We appreciate your feedback on adding different proteins and a meal option without vegetables. We understand that some dogs have specific dietary needs, and we're always looking to improve our offerings. Your suggestions for a boneless meal and more protein variety are very helpful, and we'll pass them along to our product development team.
Thank you for recommending our product and for your valuable input. We're committed to providing the best for your furry friends and hope to continue serving you and your French bulldogs.
Best Regards
Rawgeous Team
Happy Dogs
We have been using Rawgeous for over a year now, and our dogs couldn't be healthier.
Customer service is fantastic, friendly team and very efficient.
December 15, 2023
Reply from The Rawgeous Pet Food Company
Thank you so much for your kind review! We're delighted to hear that your dogs are thriving on Rawgeous and that you've been satisfied with our products for over a year.
It's also wonderful to know that you've had such a positive experience with our customer service team. We pride ourselves on being friendly and efficient, and your feedback reaffirms our commitment to excellence.
Thank you for your continued support. If you ever have any questions or need assistance, please don't hesitate to reach out.
Best Regards
Rawgeous Team
10/10 Rawgeous
My cockapoo loves Rawgeous, I would highly recommend this for your dog.
December 8, 2023
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for your glowing review! We're thrilled to hear that your cockapoo loves Rawgeous. We strive to provide nutritious and delicious options that dogs enjoy, and it's wonderful to know we've hit the mark with your pup.
If you have any questions or need further assistance, feel free to reach out. We appreciate your recommendation and your support!
Best Regards
Rawgeous Team
Disappointed
My dog loved this food, however, the service did not match. I was expecting a delivery, when I did not receive a notification of delivery, I emailed the Company, twice, to enquire as I was about to go on holiday and the food was for my dog whilst I was away. I did not receive a response to my emails so I rang the company to be told there had been an error with my payment. Unfortunately the company did not contact me to inform me of this. I'm now on a frantic hunt for good quality dog food !! This is such a shame because I like to support family run businesses.
November 21, 2023
Unprompted review
Reply from The Rawgeous Pet Food Company
Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered with your recent order and the lack of communication from our end. This does not meet the standards we strive for in customer service.
We sincerely apologise for any inconvenience caused by the delay and the oversight regarding your payment issue. We understand the importance of reliable service, especially when it comes to ensuring your pet's needs are met.
Please know that we value your support as a customer, and we're committed to resolving this matter promptly. If there's anything we can do to assist you further or if you'd like to discuss this matter in more detail, please don't hesitate to reach out directly to woof@rawgeouspetfood.com.
Once again, we apologize for the inconvenience and appreciate your understanding.
Best Regards
Rawgeous Team
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