The Rawgeous Pet Food Company Reviews 302

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on the 15th of April 2025, and have still not received my order I have emailed four times, WhatsApp twice and tried to call them on the number provided however this does not... See more

Rated 1 out of 5 stars

The recently sent a email to say my subscription was cancelled which I did not activate. I then resubscribe and never receive my order. No response via phone, whatsapp, insta, email. Bank charge back... See more

Rated 5 out of 5 stars

We love Rawgeous, great quality complete raw dog food. No worrying about what essential nutrients we are missing in our dog’s diet, because it’s nutritiously balanced. Further more, customer service... See more

Company replied

Rated 3 out of 5 stars

I absolutely love this raw food but the availability has continued to be a problem for a year or so. I tried to persevere as a long standing customer but it continued to be an issue with no discounts... See more

Company details

  1. Animal Feed Store
  2. Pet Store

About The Rawgeous Pet Food Company

Written by the company

Highest quality, safest, tastiest raw dog food, delivered frozen straight to your door. Every Rawgeous bite is Traceable, Tested and Trusted.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.

Contact info

3.0

Average

TrustScore 3 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive experience

Had a. Purple of queries which were answered promptly and to my full satisfaction.

February 3, 2023
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you so much- delighted we could help- Lorraine & Eoin

Rated 5 out of 5 stars

Amazing quality food

Amazing service and contact from the outset. Our first order from Rawgeous and I’m absolutely blown away with the quality of this food. One very happy customer and one very happy dog. Love it!

January 31, 2023
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Hi Janice- Thank you- we are thrilled to read this review- Much appreciated. Lorraine & Eoin

Rated 5 out of 5 stars

Always fantastic!

Always a fantastic customer service as well as fantastic quality food that my dog never gets bored of.

January 25, 2023
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Hi Lorna,

Thank you for such lovely feedback. We are delighted to hear your dog is enjoying their Rawgeous.

Lorraine & Eoin

Rated 5 out of 5 stars

My dogs love Rawgeous

Excellent quality food, easy to order, fast delivery, great communication.
I researched many brands of raw dog food looking for one which contained high quality tested and traceable ingredients, was complete & balanced and did not contain too much carrot. (H/O yeasty coat even though already raw fed). This brand ticked all the boxes.

Easy to order - the flexible Subscription works out cheaper than a one off order. You can skip a shipment, change the order date and the frequency of delivery. And you can change your selection of recipes.
I order the Pick n Mix selection box – it’s a better price per kg if you order the larger size boxes. Make sure you have enough space in your freezer!

My dogs love their Rawgeous food and they look great on it. No more yeasty coat.

January 16, 2023
Unprompted review
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Hi Charlotte,

Thank you very much for your lovely review. We are thrilled that are happy with the food and the flexible subscription. Great that the dogs coats are shining too!

Much appreciated.

Eoin & Lorraine

Rated 5 out of 5 stars

Fantastic Raw Dog Food

Great communication, a high quality food with excellent customer service. As a canine nutritionist I would recommend Rawgeous dog food

January 16, 2023
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Sally for such lovely feedback. We are delighted to hear you are happy with the food and customer service.

Eoin & Lorraine

Rated 5 out of 5 stars

So happy with Rawgeous

So happy with Rawgeous! I had a disruption to my usual food delivery with a different company due to DPD being over run thanks to the Royal Mail strikes. So I made order with yourselves after seeing all your post on Instagram with you Xmas delivery times, plus you using a different courier. So took the risk and it paid off! No starving dogs over Xmas.

Guys absolutely loved the food and I loved the quality! Think I will definitely be doing a wee order every so often as very pleased.

December 22, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Hi Chloe,

Thank you for your lovely feedback. We are delighted to hear you were happy with the food and delivery times. Much appreciated.

Eoin & Lorraine

Rated 4 out of 5 stars

Definitely recommend

Our dog loves the food and it looks good! I like the varieties on offer. The packaging is great in terms of the environment the only slight issue is that sometimes there’s quite a bit of the food stuck to the box, not sure what the answer is possibly those thin layers of paper you get under some packs of mince?

December 14, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you, Jennifer, we are delighted your dog loves the food. Really appreciate your feedback. Regards, Lorraine & Eoin

Rated 5 out of 5 stars

Fantastic Company

My three dogs all love this food and do really well on it. We have tried several raw food complete brands and have found that Rawgeous meets our needs best.
Ordering is straightforward, delivery has always been very quick, I have been contacted on one occasion when something hasn’t been available and a replacement has been offered.
Customer services have been amazing each time I’ve contacted them, they even applied a discount code that I had forgotten to apply after the order had gone through, even though it actually wasn’t applicable for me!
Super friendly and reliable company with great food that my dogs love!

November 26, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Clare, we really appreciate your feedback. We always want to go above and beyond with our service. Regards, Lorraine & Eoin

Rated 4 out of 5 stars

Dog's love it.

My dog's love this food only giving 4 stars because the salmon food has wheatenchaff in it and my dog's got sloppy poo because of it also it doesn't state the nutritional values on the website so I don't know how much fat ,protein, fibre and moisture is in the food until it arrives. The packaging isn't that good if you take the meat out still frozen then the cardboard comes with and you have to peel it off the meat if you let it defrost you can't get it all out of the box.

November 30, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Hi Angela, thank you for your feedback. We have now adjusted the website to reflect your feedback. we are constantly trying to improve and we appreciate your feedback- Thank you, Lorraine & Eoin

Rated 5 out of 5 stars

Fantastic Team

Communication and service is fantastic. Rarely an issue, when there has been it is resolved quickly and professionally. Always a pleasure.

November 22, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you, Sebastian, we really appreciate your feedback. We really do try to ensure we give the best service possible. Many thanks, Lorraine & Eoin

Rated 4 out of 5 stars

Raw food packaging

The delivery was quite late at night but on the right day of delivery.
I am struggling to take the frozen food out of the current packaging you are using. This used to be so easy, but I think you have changed packaging products and it is almost impossible to take the frozen food out - I need to let it defrost which can cause a bit of a mess.

November 14, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thanks, Dee for your feedback. We apologise for the late delivery and appreciate your feedback. Lorraine & Eoin

Rated 4 out of 5 stars

The doggies love the sausages and enjoy…

The doggies love the sausages and enjoy the selection of meats.
I realise now with plastic being a problem, that it is more environmentally friendly to use cardboard boxes, but once the meat is defrosted they disintegrate and leak unfortunately!
This wouldn’t stop me purchasing it again thou as I transfer it to another container.

October 24, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Joy for the feedback. we are delighted the doggies love it. We are constantly on an improvement journey so we appreciate your feedback. Many thanks Lorraine & Eoin

Rated 5 out of 5 stars

Rawgeous, awesome customer service

Have had a subscription to Rawgeous since I got my dog. The food is great quality, huge variety, and the customer service is top notch. The couple of times I've needed to contact them to do an emergency stop on the sub due to my poor planning they have been so helpful and gracious about it. I cannot rate them highly enough.

October 17, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Michelle for such lovely feedback. We are delighted to hear your Doggo loves Rawgeous and that you are happy with our customer service too.

Lorraine & Eoin

Rated 5 out of 5 stars

Rawgeous Shih tzu

My gorgeous little Shih tzu took to the Rawgeous diet almost instantly so I found the transition fairly easy. It’s a really convenient way to feed your beloved pet. I love that she is no longer ingesting harmful and toxic food that causes disease and shortens life. She loved all the mixes that I chose for her. She’d been on Royal Canin at the breeders and I moved her to Orijen and later home cooked meals, but she used to frequently have loose stools, diarrhoea and vomited white foam in the mornings. Her stools are now hard (normal) all other symptoms have disappeared and she’s full of life and energy. Happy tummy, happy dog..fingers crossed! I highly recommend this food.

September 20, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

We are delighted to hear this and thank you for taking the time to let us know. We love hearing about how happy Rawgeous makes the dog feels and how healthy they become and in turn how full of life and zest.

Lorraine & Eoin

Rated 4 out of 5 stars

Excellent food and customer service

Excellent food and customer service. Just wish food boxes were even smaller for tiny dogs so don’t need to cut frozen food in half before freezing

October 6, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Reila for your lovely feedback. We are always looking to improve and certainly will look into small er packaging.

Rated 5 out of 5 stars

Food looks tasty & the dogs happy but it is quite pricey

Will remember next time not to order on a Friday as food isn't dispatched till Monday so no Saturday delivery.
Food arrived nicely packaged in a cardboard box packed with cool wool and was still 100% frozen. Individual boxes are also cardboard but don't open them till they are defrosted as the card lids stick to the meat when frozen.
Nice selection of meats available as well as fish, my dog has inhaled every meal from this brand so far. I have tried my dog on several different brands of Raw completes and to the human eye this one looks the most appetising! How ever of all the brands I've purchased so far this one does work out a fair bit more expensive than some other raw completes, I would happily keep my dog on this brand constantly but with human kids to feed as well I don't think I can afford this as a permanent food, but will try to place an order here and there.

October 4, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you Lisa for your feedback. I am truly delighted you and doggo can see the difference.

We do have a refer-a-friend program, so every time you refer a friend you will get £15 of your next box. This will help hugely in reducing the cost for you-

I Hope this helps.

Lorraine & Eoin

Rated 5 out of 5 stars

I wouldn’t order with anyone else

I wouldn’t order with anyone else. I am so pleased with Rawgeous Pet food.

September 29, 2022
The Rawgeous Pet Food Company logo

Reply from The Rawgeous Pet Food Company

Thank you so much Michelle for such a great review. Lorraine & Eoin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look