The Rawgeous Pet Food Company Reviews 302

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order on the 15th of April 2025, and have still not received my order I have emailed four times, WhatsApp twice and tried to call them on the number provided however this does not... See more

Rated 1 out of 5 stars

The recently sent a email to say my subscription was cancelled which I did not activate. I then resubscribe and never receive my order. No response via phone, whatsapp, insta, email. Bank charge back... See more

Rated 5 out of 5 stars

We love Rawgeous, great quality complete raw dog food. No worrying about what essential nutrients we are missing in our dog’s diet, because it’s nutritiously balanced. Further more, customer service... See more

Company replied

Rated 3 out of 5 stars

I absolutely love this raw food but the availability has continued to be a problem for a year or so. I tried to persevere as a long standing customer but it continued to be an issue with no discounts... See more

Company details

  1. Animal Feed Store
  2. Pet Store

About The Rawgeous Pet Food Company

Written by the company

Highest quality, safest, tastiest raw dog food, delivered frozen straight to your door. Every Rawgeous bite is Traceable, Tested and Trusted.
Why Rawgeous:
Rawgeous sources the highest quality human-grade ingredients from the butcher to give all dogs the ultimate, complete and balanced nutritional meals that they deserve. We are also hot on testing, becoming the very first in Europe to test every single batch for nasties such as salmonella. Finally, we want to do our bit for the environment, so we only ever use sustainable packaging that's 100% recyclable and biodegradable.
About Us:
We are a family, not a manufactured brand. We are Eoin and Lorraine; a nephew and an aunt who have spent years telling everybody we know about the amazing raw pet food we feed our dogs at home, until one day we realised that we had a best kept family secret recipe right under our noses that was too good not to share. So we decided to roll up our sleeves and, with the support of Eoin’s dad John (and brother to Lorraine), we figured out how we could deliver our family’s Rawgeous pet food meals directly to your door, (because we are forward like that). We are passionate about our Rawgeous pet food because we have seen how it has transformed the health of our own rescue dogs, how it has literally saved our animals lives and now we want to share that love with you. And if that sounds bold, we should tell you that we’re not new to this.

Contact info

3.0

Average

TrustScore 3 out of 5

302 reviews

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Rated 5 out of 5 stars

I always give this company 5…

I always give this company 5 stars...great service ...great products...the dogs and I are so happy that the sausages are back...yum yum sausages...wooferty woof x

September 21, 2022
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Reply from The Rawgeous Pet Food Company

HI Anna, thank you. We are so delighted the dogs love the sausages and you are happy . many thanks. Lorraine & Eoin

Rated 5 out of 5 stars

Excellent product, service and reliability

We have been ordering Rawgeous for our dog now since he was a puppy he’s almost 2 yrs old now. He is really strong, healthy, beautiful shiny coat and adores his meat ! The vet compliments him every time he’s reviewed. His weight is perfect, we don’t add any thing apart from his treats for training etc and he is perfect

September 13, 2022
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Reply from The Rawgeous Pet Food Company

Thank you, Helen, it is just amazing to hear your vet compliments him and he is so strong and healthy. Many thanks again, Lorraine & Eoin

Rated 5 out of 5 stars

Great communication

Great communication.
Eoin and Lorraine very friendly.
Always helpful.
Speedy delivery!

September 12, 2022
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Reply from The Rawgeous Pet Food Company

Thank you, Alison. Much appreciated

Rated 1 out of 5 stars

Abysmal customer service.

Abysmal customer service.
Make sure you read the Terms and small print as this is all they refer to when faced with a reasonable request to cancel a subscription.
First review I have ever written for a company online as I am that appalled - go elsewhere where customer service and common sense prevails,

September 10, 2022
Unprompted review
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Reply from The Rawgeous Pet Food Company

Hi Ric, Thank you for your feedback. Here at Rawgeous, we have two ways of purchasing built to suit customers' needs. The first is purchasing as you require, totally flexible and no commitment. And the second option is to sign up for a subscription and receive a 30% discount. The subscription is also totally flexible. You can pause, change delivery frequency, recipes and cancel the subscription. you can do this at any time and we also send reminder notifications before your next delivery. All we ask you to do is make any changes 24 hours before the order is processed. We can't make these changes after the order is processed. We pride ourselves on great customer service, so to tell us we were abysmal is unfair in this case given we sent reminders and have offered to send the food at your convenience. I hope you understand, Thank you again. Lorraine & Eoin

Rated 5 out of 5 stars

Always great service

Always great service. My Beagle loves the food. Love that there is a sausage option. Makes meal times much easier and less messy. Also quick delivery.

September 1, 2022
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Reply from The Rawgeous Pet Food Company

Hi Suzanne, thank you for the great feedback. We are delighted your beagle loves the sausages. And you are happy with the speedy delivery! we always appreciate such lovely feedback. Lorraine & Eoin

Rated 5 out of 5 stars

My v fussy Cavapoo ADORES it!

My Cavapoo puppy has been THE fussiest eater since we got her - I was constantly changing her food trying to find something she'd like, as after a day or two or eating something, she'd then turn her nose up at it and refuse to eat it. I tried EVERYTHING to get her to eat but she was not having it, and feeding time became a very stressful experience. SO, I asked a friend of mine who works with dogs for advice, and he recommended Rawgeous which I ordered a box of straight away (it also arrived the next day which was amazing). I'm over the moon because my puppy absolutely ADORES it! She gobbles it up immediately, licks the plate clean, and now jumps around excitedly whilst I'm preparing it (she used to literally run out of the room and hide when I gave her other food). She's never been like this with any other dog food brand, and I've genuinely tried about fifty others, and it's been totally life-changing! I couldn't recommend Rawgeous more highly and I'm so happy she's now so obsessed with such healthy and nutritious food.

August 30, 2022
Unprompted review
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Reply from The Rawgeous Pet Food Company

Thank you. We are so thrilled that your gorgeous albeit fussy Cavapoo adores Rawgeous. It is just so great to hear how she licks the plate clean- It is so true, Happy healthy dog, happy Mum ! Thanks again, Lorraine & Eoin

Rated 4 out of 5 stars

Love the food but hate the packages

The food is amazing with great variety. My boy is very fussy but he loves them! I love the idea of using paper package instead of plastic, but I find it not very convenient for few reasons:
1. The food defrosted on the way to our home, so the packages sticked to each other. I wasn’t too careful when separating them, so the packages were ripped off
2. When I opened the box, it was annoying to see the paper on the top got sticked to the food. I had to carefully pick those paper slices out of the food
3. Personally I don’t think it’s very hygienic when the packages are not completely sealed by using these paper boxes

August 25, 2022
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Reply from The Rawgeous Pet Food Company

Hi Mandy, thank you for your feedback and we are delighted you love the food and variety. We also appreciate your feedback on the packaging. While we are always trying to have continuous improvement and always striving to do better, we totally take this on board and will review. many thanks, Lorraine & Eoin

Rated 1 out of 5 stars

This food did not agree with my dog at…

This food did not agree with my dog at all, gave him diarrhea and he actually stopped wanting to eat the food, this is a dog that normally would eat most things especially raw meat. When I tried to cancel my next order with them they refused to stop the order and said if I wasn’t happy with it I should donate it. All well and good but this food is very costly and I’m not in a position to be able to afford to do this!

August 18, 2022
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Reply from The Rawgeous Pet Food Company

Hi Laura,

Thank you for your feedback. Our subscription is totally flexible and can be cancelled at any time. Unfortunately, the food had been dispatched and with the courier when you contacted us; for food safety, it is impossible for us to recall it.

We try and do our absolute best for every customer we can, but it was out of our control on that occasion.

I hope you understand


Lorraine

Rated 5 out of 5 stars

Excellent food

August 16, 2022
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Reply from The Rawgeous Pet Food Company

Hi Audrey, Thank you for your lovely review, the we are delighted that he is thriving! Eoin & Lorraine

Rated 4 out of 5 stars

Monroe likes it!

Monroe likes the beef, and beef and chicken. He didn't care for the fish one, which surprised me.

Overall looks healthy and fresh, hard to scrap the last bits out of the carton though.

August 15, 2022
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Reply from The Rawgeous Pet Food Company

Hi Anna, Thank you for your lovely review, the we are delighted that he is thriving! Eoin & Lorraine

Rated 5 out of 5 stars

Couldn't recommend more

Recently switched to raw food from the Rawgeous and I couldn't be happier. My pup is less reactive and absolutely loves her meals. Every bowl is licked clean. Ordering and delivery process was very simple and efficient- we have monthly subscription so no need to worry about running out. I also would like to say massive thank you to Rawgeous for being so helpful and taking time to explain process to us + give us tips on switching and which protein we should start with.

August 15, 2022
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Reply from The Rawgeous Pet Food Company

Hi Weronika, Thank you for your lovely review, the we are delighted that he is thriving! Eoin & Lorraine

Rated 5 out of 5 stars

Amazing quality

Amazing quality food and the owners are so friendly and willing to help with anything. Always a clean bowl!

August 10, 2022
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Reply from The Rawgeous Pet Food Company

Hi Francesca, Thank you for your lovely review, the we are delighted that he is thriving! Eoin & Lorraine

Rated 5 out of 5 stars

Great diet for our dogs

Great solution for our 2 dogs - always delivered on time, always eaten! Dogs are heathy and have great coats. Food is kept frozen with good packaging. We've tried a few others but this has been the best company by far

August 8, 2022
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Reply from The Rawgeous Pet Food Company

Thank you Steven for taking the time and writing such a great review. We are delighted the dogs are loving Rawgeous and they are fit and healthy. We love to hear great news- From all the Rawgeous team !

Rated 5 out of 5 stars

New to raw

We’re new to raw and I’ve been looking at all the companies, I found only 3 companies with I feel tick all the boxes ie organic, no hidden nasties, good variation in proteins, the amount of bone, veggies ect plus the bonus of Rawgeous are all there good is Trackable, traceable and tested with I love. My dog Frank is 11yrs young and we was feeding a very good freshly, slow cooked food until the day came where he just didn’t want it, we tried other brands but no joy! So we decided to try raw after his was drooling over some raw beef. I have to say Rawgeous smells delicious and the texture of the food is much better than the other we have tried.
All I can add is that Frank can’t wait till meals time and gobbles it up looking for more…. But I think that because his a piggy in disguise!!

August 4, 2022
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Reply from The Rawgeous Pet Food Company

Hi Tina, we are thrilled to hear Frank loves Rawgeous and that you are happy with the service. happy Frank equals Happy Mamma !!

Rated 5 out of 5 stars

Happy dog

I have only been feeding my dog a raw food diet for 6 days, but she loves it, clean bowl everytime. Delivered next day. She has allergies so hoping this will help. There are no fillers just good food. So very happy so far. Time will tell if her allergies improve.

August 4, 2022
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Reply from The Rawgeous Pet Food Company

Hi Gillian, thank you for the lovely feedback and we are delighted your dog is loving Rawgeous. We are confident it will help with allergies as well. Contact us anytime for any help or support. Lorraine & Eoin

Rated 5 out of 5 stars

The dogs are thriving!

Freida has been on Rawgeous since December 2021, previously we were on another brand where packages were in plastic and she was not enjoying it, the quality of food was not great, a lot of bone content!

Since switching to raw you can understand the care that goes into the creation of the flavours, Freida loves her food and we have recently bought a new pup home who was straight onto Rawgeous too!

The girls are absolutely thriving, their coats are shiny and they love their food. The delivery is excellent, the cardboard packaging and wool cool are fully recyclable which is great for the environment too!

I’ve seen a few comments with regards to packaging but as an enrichment activity the girls like to lick the boxes clean each day after dinner when the boxes are empty, they know how to get all the stuck bits, no problems here!!

A final amazing point from me is the customer service Eoin and Lorraine are fantastic always happy to help with any questions or concerns and even call if there is a change to a certain recipe, fantastic company and wouldn’t change to anywhere else now!

August 2, 2022
Unprompted review
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Reply from The Rawgeous Pet Food Company

Thank you so much for such a fabulous review. We are delighted that you and the girls love it so much. Happy dogs equals happy Mamma!

Lorraine, Eoin & The Rawgeous gang !

Rated 5 out of 5 stars

Always 5 stars

It's always 5 stars the food is excellent, everything recycles.
Fab quick prompt delivery too.

August 1, 2022
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Reply from The Rawgeous Pet Food Company

Thank you for the great feedback. We really appreciate it.

Lorraine & Eoin

Rated 5 out of 5 stars

Game Changer!

After seeing this brand on Instagram and having it recommended to me by other accounts I was really excited to try Rawgeous.

My dogs have been raw fed for just over a year now but over this time I’ve learnt more about the importance of balanced raw and ensuring all your dogs nutritional needs are met. This isn’t always easy with raw and companies playing it fast and loose with the term “complete” to the point where it’s hard to know what to feed!

The fact this brand is traceable, tested regularly and you can trust the quality you are getting is just priceless in my opinion.

I love telling people that I could cook and eat my dogs food, it’s that high quality 😂

It took me a while longer than some to try Rawgeous simply because my dog Barney has a chicken allergy and there wasn’t a huge choice in single proteins… but when I saw their new Recipes I ordered a box straight away.

Both my dogs have now completed their first month on this food and I’m so impressed!! My favourite points are…

- The packaging begin recyclable and super easy to fit a months supply in the freezer

- Barney, who has always had slightly dry and sensitive skin, is thriving! His coat is so shiny and I’ve seen a huge improvement in his skin. We struggled with grooming due to this sensitivity but now he’s happy to be brushed again. (Important when you have a husky cross)

- Leaf was described as a “fussy eater” by her foster mom, only eating fish and tripe! She hasn’t turned down a bowl of Rawgeous yet and is so excited for her meals.

Honestly this food has been a game changer in our house and it will take ALOT for me to change their food again.

July 26, 2022
Unprompted review
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Reply from The Rawgeous Pet Food Company

Dear Siobhan, we are so delighted for Barney and Leaf that we have helped them so much. Thank you for taking the time to write such a wonderful review. It means a lot to the Rawgeous team. It's so true, a Happy dog means Happy Humans !!

Rated 4 out of 5 stars

5 star food vs 3 star packaging

Quality of the food is good. The only thing that would prevent me reordering is the packaging. As good as it is that it's recyclable, we've had a few leak in the fridge. And as a minor point, the food is prone to sticking to the cardboard as well.

July 18, 2022
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Reply from The Rawgeous Pet Food Company

Hi Pete, thank you for your review. We are delighted that you have been impressed with the quality of the food. In regard to the boxes, I am very sorry to hear this. We are always striving to improve and we appreciate the feedback, we will look into this. Eoin and Lorraine.

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