RBL Bank Reviews 266

I lost my credit card few days back, was worried alot, but thanks to rbl bank customer service team, was able to block my card immediately and also they helped me get new one within days.

RBL BANK KA CREDIT CARD CUSTOMER SERVICES BAHUT JEYADA KHARAB HAI COUSTOMER CARE WALA GALI GLOS SE BAT KARTA HAI

RBL appears to be acting fraudulently. I took a loan from them and repaid it in full within six months, yet they have neither closed my loan nor provided any closure documents. Despite multiple emails, I have received no response

Very poor experience with RBL Bank’s credit card department.
I have been trying to close my credit card for a long time, but despite multiple calls to customer care and even visiting the bank branch personally, the issue remains unresolved. There is a complete lack of coordination, ownership, and accountability within the team.

The process is extremely frustrating and inefficient, causing unnecessary stress and a huge waste of time. This is not the level of service one expects from a reputed bank like RBL. Overall customer support has been disappointing and unreliable.

The only positive part of this experience was Mansi, who was supportive and tried to help. Unfortunately, her efforts were not enough to resolve the issue due to poor internal processes.

The top management has no time to interact with new customers and solve their problems.
Very bad experience. Feeling sorry to have chosen RBL Bank , it is by far one of the worst experience Iv had.
Wake up RBL Bank top management.
Only a Dubai tie up cannot help you guys, you really need customer service in the operations and also within you especially if you want to achieve any position in the banking business in India.

They should be permanently disqualified from the Banking sector.
Customers may have some issues occasionally but they directly start calling and threatening through calls and WhatsApp.

[14/12, 2:03 pm] +91 89291 95878: your due date already cross but your payment not updated till As per our yesterday conversation today filed vist will be held at your residence address ,

Dear customer I am at your residence address for collecting the payment of Credit cards Pls give response for payment updating. We r trying to reach your residence at today afternoon at 4:00 pm
[14/12, 2:33 pm] Customer : Hi
Too many messages being received by so many
I have already spoken and given date that Payment will be made within the next 3 days.
[14/12, 2:39 pm] +91 89291 95878: Why
[14/12, 2:40 pm] +91 89291 95878: Already ho gaye ha 3 days
[14/12, 2:41 pm] Cudtomer: Aaj he maine 2 logo se baat kiya or agree hua hai ki ane wala Wednesday tak Payment ho jayega
[14/12, 2:41 pm] Customer: Uske baad v you are harassing me
[14/12, 2:41 pm] Customer: Payment toh main kar dunga kaise v but yeh harassment ka screenshot leke main kahan tak jaunga tumko idea v nahin hai
[14/12, 2:45 pm] +91 89291 95878: Kyu hoga itna late
[14/12, 2:46 pm] +91 89291 95878: Jab ki due date already crossed ho gai hai
[14/12, 2:46 pm] +91 89291 95878: Okay
[14/12, 2:57 pm] Customer: Le kar diya payment
Ab yeh conversation sare online portals par dalunga for public awareness

Look at the other one

[14/12, 1:17 pm] +91 87430 19896: *DUE DATE CROSS
Dear customer I am at your residence address for collecting the payment of Credit cards Pls give response for payment updating. We r trying to reach your residence at2 :00 pm*
[14/12, 1:39 pm] Customer: Who are you?
[14/12, 2:34 pm] Customer: We just spoke and I am again receiving WhatsApp messages from other numbers.
[14/12, 2:35 pm] Customer: Please ask your team to stop sending messages
[14/12, 2:36 pm] +91 87430 19896: sir ji card ke payment pending me hai
[14/12, 2:38 pm] Customer: I know and abhi meri baat hui hai tumse
[14/12, 2:38 pm] Customer: You have agreed to wait for the next 3 days
[14/12, 2:39 pm] Customer: Agar wait nahin karna tha to clearly bolna tha
[14/12, 2:39 pm] Customer: Yeh WhatsApp msg karke harras nahin karna tha
[14/12, 2:40 pm] Customer: Payment toh main kar dunga kaise v but yeh harassment ka screenshot leke main kahan tak jaunga tumko idea v nahin hai
[14/12, 2:58 pm] Customer: Le kar diya payment
Ab yeh conversation sare online portals par dalunga for public awareness

FRAUD BANK- Very disappointing experience with this bank. They have charged an extremely high membership fee on my credit card and One time late fine is 1500 rs for 2-3 days I requesting a waiver, but there was no proper support or resolution. The team keeps giving generic responses without actually addressing the issue.

A bank should value its customers and handle such matters professionally, but unfortunately, that has not been the case here. Really unhappy with the service

Worst staff and worst credit card . Every month 1 fraud transaction on my card then call bank block it and they will order file and fir . How come they allow transactions without otp

Fraud and wrost bank or ye jo credit vale log hai na ye to usse bhi jyada hamari hai sale ap card banvane ke lia gand tak chatt lete h or bc bolte kuch or hai or krte kuch or hai.kabhi koi b rbl bank ya uske credit card mat banvana

No Payment pending from my side till date. But they charged overdue amount against my Card. I already told over phone and by mail that this expenses not made by me so, I will not pay this chargeable amount. But they didn't care in my complaint and charged interest every month. They harass me since Last one and half years. Every time myself received their call and told same incident and give the same answer. But they didn't care of my complaint. Now they Transfer this case to physical verification team.
So, aware all before using RBL Bank Credit Card and using their services.

Very disappointing experience with this bank. They have charged an extremely high membership fee on my credit card despite the card not being used for a long time. I contacted them multiple times over calls and emails requesting a waiver, but there was no proper support or resolution. The team keeps giving generic responses without actually addressing the issue.

A bank should value its customers and handle such matters professionally, but unfortunately, that has not been the case here. Really unhappy with the service and the lack of accountability.

My name is Suman Tiwari. I ordered a oppo mobile on 23sep25 but same date with in minutes I canceled this order.all amount refund on their statement but they are taking to me emi 4000+ for 3 months. I called and mail so many time but they want only money not helping to me always told me to contact (flipkart merchandiser) i already contacted to them(flipkart) but they are also same both are not helping but want money it is harassment for me they both want 12000+ amount which product i didn't purchased, didn't received and they(flipkart +rbl card) take already refund. Don't trust anyone to these companies both are fraud.

One of the most horrible experience with credit cards collections, they call you ever 5 to 10 mins..desperate, i don't recommend this bank or its products to anyone..very unprofessional staff of collection, they torture u so much

When the company gave me the credit card, they clearly promised it was “lifetime free” — no annual fees, no hidden charges.
But the moment the first year ended, they added a membership fee without informing me.
When I contacted customer care, the experience became even more frustrating.
They actually said: “Maybe someone told you it’s free, but we don’t know who said that.”
They refused to take responsibility and even refused to refund the amount.
On top of that, when I first got the call for the credit card, they clearly said the card would be delivered to my home and I would not have to pay anything.
But when the card arrived, they charged me ₹1,999 for some unknown insurance that I never asked for and was never informed about.
Major issues with this company:
Fake promises at the time of issuing the card.
Hidden charges added without any communication.
Forced insurance charges (₹1,999) that I never agreed to.
Zero accountability — customer care admits they don’t even know who gives wrong information.
Rude and unhelpful customer service, refusing to refund.
Misleading sales tactics and no transparency at all.
Overall extremely disappointing and unprofessional service.
Honestly, this has been one of the worst credit card experiences of my life, and I would not recommend this card to anyone.

This is aFraud bank please don't take any loans from this bank Rate of interest 95%per annum

They have worst internet banking , worst staff who open your account. They have no idea what they are doing. What they know is, "Sir, account mein paise transfer do, mera target poora nahi ho raha. Kal nikaal lena waapis"

Is there negative star then it would be better for this 3rd class dhole patil branch, we have started our account opening process from month of August and still this bank is playing game every day, worst worst worst from this rbl bund garden branch and specially that bank employee RM smita she never take our call she always busi and most of time she is on leave she don't even care about what situation is going through for Client

Very bad service and they cut debit money from my account everytime never use this bank I’m closing my account worst service ever

Very bed customer service and not attending any call
Very bed experience with rbl credit card I never use 1 rs from credit Card but pay three times bill deu to unwanted service provide by rbl bank a

I have been a customer to this bank from past 3.6 yrs . I have decided not to continue with this bank for any use. No proper communication , no clarity on paid bill, customer care do not have clue on the questions raised on double card payment.