RC Willey - Draper Reviews 369

TrustScore 4.5 out of 5

4.4

13300 S 200 W, 84020 Draper, UT, US


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See what reviewers are saying

Rated 5 out of 5 stars

Sales was amazing—Flynn Bown truly went the extra mile to make sure everything was taken care of. The delivery team also did an outstanding job. They were professional, friendly, and a pleasure to wor... See more

Company replied

Rated 5 out of 5 stars

Always a good experience. I have been working with Warren Brock for years and he is so helpful and has a ton of knowledge on the furniture.

Company replied

Rated 3 out of 5 stars

The person I spoke to tried to be as helpful as possible and I would have given her more stars. Unfortunately, the people who she reached out to for assistance didn't have clear answers that differed.... See more

Company replied

Rated 3 out of 5 stars

We bought a white chair from the clearance section for what we thought was a good price. But when we got it home, the different lighting showed a large blue stain. It looks like they tried to wash... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

369 reviews

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Rated 3 out of 5 stars

The Good and The Bad

I recently worked with RC Willey for new carpet and LVP flooring, and overall, I’m very happy with the final product—my floors look absolutely amazing. The carpet install went smoothly, and the contractor was excellent.

The LVP portion, however, had some serious hiccups. I was originally told the job would “probably take two days,” and was quoted for nine bags of leveler. Based on that, I took time off work, cleared my furniture, painted walls, and set a date that would work with the surgery I had scheduled for after the install. Unfortunately, the job ended up needing 20 bags of leveler (more than double) and took 12 days, not two days. I had to push back surgery as a result, and it caused a lot of disruption.

That said, I went in to RC Willey and spoke with a manager, Steve, with my concerns and he listened. He refunded me $600, which I truly appreciate. He could have just pointed to the fine print and walked away, but he didn’t—he took responsibility and made an effort to make things right.

So while the process was frustrating and stressful at times, I’m pleased with the final result and grateful they were willing to stand behind their service. If you’re planning a project, I’d just recommend getting clear quotes in writing and building in extra time, just in case.

May 12, 2025
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Reply from RC Willey - Draper

Thank you so much for your feedback.
We apologize for the frustrations you had during the installation. However, we are very glad to hear that Steve made sure that you felt heard and gave you compensation for the trouble. We are happy that you are pleased your new flooring and if you do need any further assistance, please feel free to reach back out to out customer service office and we will be glad to help! You may reach us at,
801-567-2200
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday

Thank you.

Rated 4 out of 5 stars

Everything was great (price

Everything was great (price, availability, loading, etc) excepts the dumb email I got tight after ordering that said it was not not stock, but when I called it was all fine.

May 5, 2025
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback. Please call our online help desk at 888-584-5156, option 1 if you need any assistance with your online order.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. I called ahead and my package was waiting for me.

May 5, 2025
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Mostly great but can’t believe you…

Mostly great but can’t believe you charge $40 to install a washer on top of the delivery fee!! Ridiculous!

May 1, 2025
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Reply from RC Willey - Draper

Thank you for your feedback, Elaine, we are glad to hear that you did have a great time shopping with us! However, the installation fee is also used to purchase the hookups needed for the washer as well as installation.

Rated 5 out of 5 stars

I went and took something back

I went and took something back. The lady was really rude to me and I had been in there a week before that and she was rude. I have not been with RC released over 20 years because the same reason the attitude there sucks sometimes.

May 1, 2025
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Reply from RC Willey - Draper

Hi Jamie! I apologize for the inconvenience you have experienced. We appreciate your feedback and will pass this information to the store management for internal review. Please call our Draper store at 801-567-2200 if you need any assistance.

Rated 5 out of 5 stars

Professional

Kind, professional and knowledgeable.

April 29, 2025
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Reply from RC Willey - Draper

Thank you so much Lisa, for the 5-stars and the kind words about our team! We are so happy to hear that everyone made sure you could have the best experience possible with us. We hope to see you again soon!

Rated 5 out of 5 stars

Quick pick-up - Water Heater

It was easy to find what I was looking for and it was available the same day. Pick-up was easy and the price was great!

April 29, 2025
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy

Easy, and clear on-line purchase. Prompt and hassle-free delivery.

April 16, 2025
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Reply from RC Willey - Draper

Hi Jan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellence sales person

Excellent sales person, who followed through. Great customer service

April 24, 2025
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars
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Reply from RC Willey - Draper

Diane thank you for your feedback on your overall experience and for choosing to shop at our Draper location! Hope you have a great start to your week and that we see you again soon!

Rated 5 out of 5 stars

Cory and West did a great job with…

Cory and West did a great job with delivering my LG refrigerator and they're were both courteous and did a fantastic service. Thank you so much.

February 18, 2025
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Reply from RC Willey - Draper

Hi Amy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I used to love that store until my last experience. Employees in customer service should not be bullying customers

February 17, 2025
Unprompted review
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Reply from RC Willey - Draper

Hello Sara,
We apologize you did not have the best experience shopping with us at our store. We will absolutely be bringing this to our store so that they can review what happened internally. However, in the meantime, if you do require any other assistance, please reach out to our customer service office and we will be glad to help. You may reach us at,
801-567-2200
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday

Thank you.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Courteous men.

February 13, 2025
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Reply from RC Willey - Draper

Thank you so much for the 5-stars, Virgil. We are so happy to hear that our drivers made sure your delivery experience was great. Hope you enjoy your new furniture!

Rated 5 out of 5 stars

Great service and selection

Great service and selection

February 11, 2025
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Reply from RC Willey - Draper

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I shopped on line for a Bosch 800…

I shopped on line for a Bosch 800 Dishwasher and found to my surprise that RC Willeys had the best price and best delivery. I ordered it on a Monday, and it was installed on that Friday. The insallation was great and I am quite happy with my decision to buy for RC Willeys

February 3, 2025
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Reply from RC Willey - Draper

Hi Gary! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy to order and get delivered

Easy to order and get delivered. I just don’t know if they will take old mattress when they come. I am old and can’t move it!

February 7, 2025
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Reply from RC Willey - Draper

Thank you so much for the 5-star review! We are glad to hear that your ordering experience was easy! As for your old mattress, so long as it's clean and sanitary we will be able to take that off your hands of dispose of it properly.

Rated 5 out of 5 stars

Excellence in service and assistance

Sales agent was very helpful and knowledgeable and answered all my questions and concerns.

February 1, 2025
Unprompted review
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Reply from RC Willey - Draper

Thank you so much for the kind words for our salesperson. We a happy to hear that they were able to make sure you had all the information you needed before making your purchase! Hope to see you again soon!

Rated 5 out of 5 stars

Shopping online was easy

Shopping online was easy, delivery was great.

February 2, 2025
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Reply from RC Willey - Draper

Hi Thayne! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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