RC Willey - HendersonReviews 

429
TrustScore 4.5 out of 5

4.3

20 N Stephanie St, 89074 Henderson, NV, US


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Rated 5 out of 5 stars

Just moved to Henderson, Nv. I have purchased a few items for my new home. Always have them delivered. Delivery is always great. Had one item damaged, but was quickly rectified. My salesperson... See more

Company replied

Rated 5 out of 5 stars

Maggie at the Henderson NV store is the BEST! We have purchased many items to furnish our new home in NV and Maggie has gone above and beyond to check stock for availability, make suggestions on othe... See more

Company replied

Rated 5 out of 5 stars

Excellent experience as always. We purchased a sectional, coffee table, desk, and chair. Salesman was helpful and patient with us while we decided. Delivery was 4 days from purchase, everything was in... See more

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Rated 2 out of 5 stars

Currently waiting to hear back from management in carpeting department regarding recent install. We have carpeted our last three homes through RC Willey and have always been pleased with the result. T... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 20 N Stephanie St, 89074, Henderson, NV, United States

  • 7028568000

4.3

Excellent

TrustScore 4.5 out of 5

429 reviews

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4.3

All reviews

(429)

980 reviews in the last 12 months

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Rated 5 out of 5 stars

Online help was readily available and…

Online help was readily available and very helpful when the app had issues with links not working when clicked. I will always shop RCWilley first!!

December 19, 2024
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Reply from RC Willey - Henderson

Thank you so much for the 5-stars, Anthony!
We are very happy to hear our online support office was able to assist you with the app issues super-fast. We can't wait to see you again!

Rated 5 out of 5 stars

PROFFESIONAL - COURTOUS - HELPFUL

I ordered an office chair on line and it was scheduled for me to pick up two days later. My vehicle was being repaired at a shop near RC Wiley, my store. I went to the store a day early since I was in that area, to see if I may collect my office a day early and I did not have my order number. The RC Wiley representative in will-call was professional, courteous, and very helpful in ensuring I received my order which was a day earlier than scheduled. Given its a busy time of the year for the store, the accommodated in receiving my item.

December 17, 2024
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Reply from RC Willey - Henderson

Thank you for your review.
We are glad the will call team was able to help you get your chair.

Rated 4 out of 5 stars

Poor coupon offer, shouldn’t have restrictions

I always shop at rcwilley. I was handed a coupon for 50 dollars off any purchase of 500 dollars. I purchased 1500 of merchandise but didn’t get the discount because of restrictions. If you’re going to offer 50 dollars off, do it, because you want me to come back, don’t give me restrictions, gezzz

December 14, 2024
Unprompted review
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Reply from RC Willey - Henderson

Thank you for your review.
We apologize for the confusion with the in-store coupon.

Rated 5 out of 5 stars

attainable easy

the fact that the product i wanted was in stock and it was so easy to acquire it . Also the fact that i could pick it up in a day was great considering it is the holiday season

December 10, 2024
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Reply from RC Willey - Henderson

Hi Betty! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

We are so happy with our new carpet…

We are so happy with our new carpet purchase. We had constant communication from Suzanne our sales rep. and Tony and his installation team were simply awesome!

December 3, 2024
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Reply from RC Willey - Henderson

Kim, thank you for your feedback on our Henderson location and your experience with Suzanne, Tony and his install team! Hope you have a great rest of your week!

Rated 5 out of 5 stars

Great selection and prices

Great selection and prices. Friendly, available customer service.

November 30, 2024
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Reply from RC Willey - Henderson

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

You had the exact product in stock I…

You had the exact product in stock I wanted whereas Home Depot and Lowes did not. You delivered the product exactly on time with friendly service.

November 22, 2024
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Reply from RC Willey - Henderson

Hi Eric! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

A good experience with affordable prices

Attentive service, nice people, good quality products.

November 21, 2024
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Reply from RC Willey - Henderson

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Why does your confirmation email state…

Why does your confirmation email state to call a number "1/2 hour before arrival" to pick up your item..so it will be ready. I tried the number and the person on the other line said..that is not right..you have to show up and then we get it ready for you. Seems like a big discrepancy in policy. You should take that off your confirmation emails.

RC Wiley’s response to this suggestion is so dumb, that I dropped the review from 3 to 1 star. Did they even read my review?!?

November 18, 2024
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Reply from RC Willey - Henderson

Thank you for your response.
We apologize for the inconvenience with your recent order pickup.
Our company policy is all online orders need to be verified with ID before the order can be pulled.
Please call the online help desk team at 888-584-5156 option 1, if you need further assistance.

Rated 5 out of 5 stars

Completed installation of carpet in all…

Completed installation of carpet in all rooms in less than a day.

November 15, 2024
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Reply from RC Willey - Henderson

Hi Clem! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service as always

Great customer service as always. Had some issues with your website when I was trying to order the refrigerator on my laptop. Later used my phone and it worked.

November 13, 2024
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Reply from RC Willey - Henderson

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Our carpet experience was flawless

Our carpet experience was flawless, everything happened as planned. Our couch purchase was a little different, communication by our salesman was not stellar. Apparently communication is not a strong point for Jesse.

November 5, 2024
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Reply from RC Willey - Henderson

Hi Scott! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 3 out of 5 stars

The carpet we bought was amazing

The carpet we bought was amazing! Great price and quick install. Too quick in fact. We nearly succumbed to the VOCs which we were not warned about. Really poor followup on the sale and install. We couldn't sleep in our bedroom for three weeks. This all could have been avoided. $500 in dental bills. Pain and suffering. Just needed to air out the carpet before install. Shameful.

November 4, 2024
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Reply from RC Willey - Henderson

Brian, we apologize you feel inconvenienced by the install of your flooring and that you feel your heath and safety was in question. If you need assistance please pair with the Henderson location and your sales rep. They can be reached at 702-856-8000.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with RC Willey throughout. The overall process was very streamlined and professional ensuring that the entire experience went well and was efficient.

November 5, 2024
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Reply from RC Willey - Henderson

Hi Marika! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Amy Cacadero in…

Excellent customer service by Amy in flooring.

Thanks

November 3, 2024
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Reply from RC Willey - Henderson

Thank you for your review.
We are glad the Amy was so helpful with your order.

Rated 5 out of 5 stars

Top Dawg Salesperson

Wow, what a pleasant experience....George was wonderful explaining all the various features of multiple washing machines until we made our decision on which one we proceeded with. He was personable, professional & joy to work with. Outstanding Customer Service!!!!

November 2, 2024
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Reply from RC Willey - Henderson

Andrea,
Thak you for your review.
We are glad George was so helpful with your recent visit.

Rated 5 out of 5 stars

Amy & Nancy - Great Service

Amy in flooring and Nancy in customer service are why we gave a 5 star review! Thank you both for taking care of all the issues we had!

November 1, 2024
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Reply from RC Willey - Henderson

Hi Zillah! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Recent purchase

Always exceptional service..Irene has been our sales associate the last few times and she is great. Great selection as well!

October 30, 2024
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Reply from RC Willey - Henderson

Hi Diane! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Sales ladies

Sales ladies, Ethyl and Suzanne and delivery men. On time and very helpful.

October 28, 2024
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Reply from RC Willey - Henderson

Hi Bill! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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