RC Willey - Intermountain Distribution Center Reviews 139

TrustScore 4.5 out of 5

4.4

256 S 5500 W, 84104 Salt Lake City, UT, US


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Rated 5 out of 5 stars

I had such an amazing experience for my first time using RC Willey. My dishwasher died and I would've had to wait a couple days to pick it up. I called to see if there was a chance that I could pick... See more

Company replied

Rated 4 out of 5 stars

I feel like I received a good product at a fair price. I was very happy with my furniture and it matched my room, just as I had hoped it would. Only downside was a kind of a long wait at will call w... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my account. I didn’t have a great customer service experience at first, but Renee really turned it around. She was incredibly kind and provided great customer service. I was going... See more

Company replied

Rated 5 out of 5 stars

They’re an amazing company from top to bottom and bottom to top. Offering high-quality and comfortable furniture and appliances. All delivered by very kind and honest people who quickly assemble it.... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 256 S 5500 W, 84104, Salt Lake City, UT, United States

  • 801-596-6950

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

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Rated 5 out of 5 stars

Good service

Customer service

June 5, 2026
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Awesome deal....

Awesome deal....
Easy pickup....
Fantastic financial plan....

May 25, 2026
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Reply from RC Willey - Intermountain Distribution Center

Thank you Carl! We are happy that your experience was amazing and that you enjoyed all the services we provided. We hope to see you again soon!

Rated 5 out of 5 stars

Quick pick

Always quick and easy to purchase on line and have ready for pick up.

May 21, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Ross! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

Fast service

Fast service, they loaded right into my car for me. Always friendly and professional. The ottoman I bought is high quality and looks great in my house.

May 15, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're so happy to hear you had such a positive experience with us! We appreciate your kind words about our service and the quality of your new ottoman.

Rated 5 out of 5 stars

Amazing customer service

I had such an amazing experience for my first time using RC Willey. My dishwasher died and I would've had to wait a couple days to pick it up. I called to see if there was a chance that I could pick it up earlier. I didn't think they'd straight up offer and go above and beyond my expectations to make it happen. Beyond grateful for the texted updates, multiple wonderful employees I interacted with and recommendations for parts I forgot to purchase. Their customer service was exceptional.

April 25, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Britt! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Bought an appliance online

Bought an appliance online. Everything was fast and efficient.

April 21, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Will Call was quick

Will Call was quick, courteous and helpful.
I was in and out - No Hassles.

April 18, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Graham! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering and quick delivery. Great communication!

April 2, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're happy to hear that you had a great experience with our easy ordering process and quick delivery. We appreciate your feedback!

Rated 5 out of 5 stars

I had an issue with my account

I had an issue with my account. I didn’t have a great customer service experience at first, but Renee really turned it around. She was incredibly kind and provided great customer service. I was going to close my account with RC Willey, but she really changed my mind. My husband was also very happy with how she fixed the situation. I really hope she gets recognition for this because it really made my whole week with how kind she was.

March 23, 2026
Unprompted review
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Reply from RC Willey - Intermountain Distribution Center

Hi Caitlyn! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great week!

Rated 5 out of 5 stars

Got there first thing Saturday morning

Got there first thing Saturday morning. They said it will be 1/2 hours bag it out in 10 minutes.

March 21, 2026
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Reply from RC Willey - Intermountain Distribution Center

We're happy to hear that your Saturday morning visit was so efficient. Thank you for taking the time to share your positive experience with us and hope to see you again soon!

Rated 5 out of 5 stars
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

Hi Erik! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!

Rated 5 out of 5 stars

In and out of the customer pick up…

In and out of the customer pick up area. Friendly service.

January 8, 2026
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Reply from RC Willey - Intermountain Distribution Center

Hi Kyle! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The crew at the warehouse were very…

The crew at the warehouse were very helpful and kind in helping load our purchase into our truck and trailer.
The only problem i have is the fact you insisted my mother had to be there for us to pick up our order. She just had major surgery and you made her go in to the warehouse to show an ID. That is poor service. We have the same address and it's my email and phone number on the account.

November 15, 2025
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Reply from RC Willey - Intermountain Distribution Center

Hi Wendy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, product jus as described, smooth purchase from use of website to pickup and loading in our vehicle!

October 10, 2025
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Reply from RC Willey - Intermountain Distribution Center

Hi Ami! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

Website has incorrect info

The dimensions on the add were completely wrong. Said it was 96 inches but turned out it was really over 120 inches. Bought it and brought it home only to find this out.

October 28, 2025
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Reply from RC Willey - Intermountain Distribution Center

We apologize for the confusion with your recent order.
If you are not satisfied with your purchase, you can contact our online help desk office and they will be able to provide you with options to choose from. You may reach our online help desk at,
(888)-584-5156
Option 1
Mon-Sat
7 AM - 9 PM MST

Thank you.

Rated 1 out of 5 stars

I was given the wrong dresser

I was given the wrong dresser. I didn’t find out until I got it moved to the third floor and partially unboxed. Guess we get the color we didn’t want because it would be too much work to bring it back.

October 13, 2025
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

I apologize for the inconvenience and frustration you have experienced. Please call our customer service at 801-596-6950 for assistance with your order and to discuss your options.

Rated 3 out of 5 stars

Email Glitch

Received an email that my order was not available to be picked up. I was then informed through the review system that it was a glitch in the system and I could pick up my order. Received no email stating this, had I not left a review I would not have been informed.

August 17, 2025
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Reply from RC Willey - Intermountain Distribution Center

Hello Njohn,
We apologize for the confusion with your most recent order.
Looking at your account we do see that your items are in stock and ready to be picked up.
It appears that a small glitch sent out an automated notification stating your items were not in, when they were.
We would recommend reaching out to our Will Call office 30-mins prior to pickup to ready your order.
You may reach our Will Call office at,
(801)-596-6968
Mon-Sat
10:00 AM - 8 PM MST
Closed Sunday

Thank you.

Rated 1 out of 5 stars

Inventory off

Placed an online order. Went to pick the order up and they didn't have any in stock. We were told that the system showed two (2) in stock but that the warehouse manager couldn't find any. This wasn't a $10.00 item. If their inventory is that far off, they are losing money fast. Did an employee steal it? Are they really that bad at inventory control? Interesting. Anyway, we will be getting it from another vendor. Employees weren't even apologetic.

July 3, 2025
RC Willey - Intermountain Distribution Center logo

Reply from RC Willey - Intermountain Distribution Center

Hi Pauline! I apologize for the inconvenience and frustration you have experienced. Please call our online help desk at 888-584-5156, option 1 if you need any assistance with your online order.

Rated 5 out of 5 stars

Quality

Easy to work with.

July 4, 2025
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Reply from RC Willey - Intermountain Distribution Center

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great Staff

Very kind & prompt.. Thank y’all :)

June 24, 2025
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Reply from RC Willey - Intermountain Distribution Center

Hi Julina! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

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