RC Willey - Intermountain Distribution Center Reviews 

Perfect if you have an hour or more to kill. The color is wrong. I called but was unable to reach a human and there was no return call to resolve my issue.

Customer Service was non-existent when I worked with Salt Lake City. By error, my product was placed for pickup in SL City. I live near Auburn, California, and was not going to drive through a couple of states to pick up my stove. It was not until AUBURN, California, got involved, Mindy to be exact, that I found someone whose efforts are the definition of helping someone: customer service with integrity and kindness. For Mindy in Auburn, 5 plus stars; for SLCity, minus 5. Thank you.

The site said this stove was available to pick up at the warehouse in West Valley. Then I got an email saying it wasn't, but it would be ready the next day. Then I got another email that next day informing me the stove is STILL not in stock! That was today. I still have no clue if I'll ever even get this damn stove now.

Excellent experience

Bought a dishwasher that turned out to be a lemon (broken water valve) had to uninstall item and return to store. Company has updated invoicing system and what a mess no one knows how to operate it!! Maybe they should do some more training for there employees.

They had what we wanted in stock and got fast service at the warehouse.

Fast and easy as soon as I got there they had it ready for me

Easy to purchase online. Picked up item that same day.

The associate I talked to was so nice and helpful. The selection is breat!

I ordered online, again, for a warehouse pick up. I received an email that it was ready for pickup. I arrived the following day as I noted when I would pick it up. I then waited over 1 hour to receive my 1 item! In the meantime there was 3 other customers who arrived, received their order prompt and then left.
2 weeks prior I picked up a large order and I spent 8 hours driving to 3 locations when it was said to all be at the warehouse! And every location argued with me about my pick up items. No one was helpful at all. Rc willey has went downhill so bad, and I will be telling everyone I know of my 2 horrible experiences.

I ordered a new appliance online, a dishwasher with the install kit plus the five year warranty. Upon completing the order online, there was no option to request the pickup of my old dishwasher appliance, nor an option to select an install for my new appliance. Hence I assumed both of these things would be completed automatically. Yet upon having the new appliance delivered to my home the delivery person wouldn't take the old appliance, they wouldn't complete the install of my new appliance. The delivery person wouldn't even bring the new appliance in to my home, they left it on the front porch! I called your Customer Service number only to have the customer service representative want to push me to a sales representative. During the call the customer service representative explained to me that I needed to request to have the old appliance taken even though there isn't an option online to do so! They then explained that I needed to request to have a third party complete the install, yet again I didn't see an option explaining that via your website. Overall this whole experience has been the worst I've ever had dealing with a major purchase of an appliance or furniture. My spouse and I over the years have purchased many items from your stores, including multiple couches, dining room tables, electronics, etc. I will never again shop with RC Willey having gone through this most recent dismal and upsetting experience!

Amazing every time , the product was perfect and the delivery guys went above and beyond. Love RC Willey

I went to pick up my Dryer at your Warehouse and the process was very easy. Friendly and helpful associates.

The only suggestion that I would make is to have the sales people on the floor know where the pick up is for merchandise. The gentleman at the will call were great, seemed to know the ropes and were very professional

Friendly and Helpful

On line order was easy. Somehow missed that I was supposed to call before i left my house for Will-call pick up. When I arrived and called to pick up my item I was told my item may come out in five minutes or an hour or longer, that they weren't sure. Ultimately it took 20 minutes to find my order, but the lack of direction or clarity was stressful as my schedule is full and didn't have the time to sit aroundmuch longer.

Be prepared to wait when picking up an item from Will Call. Called ahead and told them that I was on my way, arrived 40 minutes later and still ended up waiting 20+ minutes. The item was fine and packed well. Nothing wrong there, just need to figure out a better system so people aren't waiting that long.