RC Willey - Layton Reviews 327

Very disappointed in our experience. Looking at TVs with 2 salesmen standing about 15ft from us talking. We had to go ask one of them for assistance. TV we wanted was not in stock and they didn't know when they would be available. We opted to take display model with a small discount. Also picked up a TV stand with fireplace. Had to have ot sent to store from warehouse. We opted to pick these up ourselves. Came to pick the TV up and they really had no way to protect it for me. They wrapped it in plastic, but that is pretty much it. Good thing I thought to bring blankets and cushioning. Anyway, picked up the TV stand a couple days later. Got it home and opened the box and it had a piece of the base chipped out. Called them and was told I had to bring it back for a replacement or pay $89 delivery fee. Really? In my mind, good customer service would be them bringing the replacement and taking the defective product back. Needless to say, we cancelled the sale and asked them to come pick it up, which they are doing with no fee to me. They are willing to come pick it up for free, but not to bring the replacement at the same time without me paying. Well, they lost the sale.

The dishwasher we wanted was added to the cart and it allows us to pick an install date, but the GE Profile refrigerator when added only offer pickup and no installation option. I tried 3 different days. I gave up and got a better deal at Costco and immediate installation dates. That was a $4200 loss.

Annette Vaughn was amazing to work with. She was able to find answers to the questions I had. Got a delivery set for a date that fit my wife's needs. And she was able to learn how to apply a discount. She is the reason I keep going back to RC WILLEY.

I got what I wanted at a great price. The product was quickly installed by a good installer. I got everything that I asked for and wanted.

I appreciate being able to search the website for possible items to purchase. I do not appreciate the constant emails afterward asking if I still want to make my choice. I will come back if I want. Please stop goading me to purchase.

We recently bought a dish washer, our experience was below average. The salesman wasn’t very friendly we purchased an install kit that when the delivery driver came he said he didn’t bring one. When I asked what we were going to do he just said don’t know call the store. I had an installer coming and no install kit. I called the store and it took 20 minutes on the hold and finally she came on the phone and told me I could go to the Layton store and get one but it wouldn’t be available for a couple of hours. Really, did I say I had an installer coming! I finally had her reimburse my card for the kit and I called the installer and asked him to pick one up. Not a good experience at all. Next time I’ll look closer at Home Depot.

Aaron was nice and knowledgeable but not pushy.

Josh at the Layton location was so helpful and not pushy. He answered all our questions and went above and beyond to find us information and get us discounts. I would highly recommend going to the Layton RC Willy and finding Josh to help you out! The product we got was also nicer than what we thought we could get for our budget.

Paid for delivery and install, installer showed, no microwave. Of course he was able to pick up micro quickly but .....

The delivery men were exceptionally polite, efficient and professional. Had our new bed up and ready in a matter of minutes. No damage found nor complaints from us! We will always be repeat customers.

The only negative I have is that salesman Phil estimated the install would occur first week in November but it was installed first week in December. We didn't accept the first appointment for just days before Thanksgiving, due to guests. Be aware, the timetable may be longer than expected.

BUT, the installer Roger was AWESOME. The carpet was heavy and stiff but he was a real pro and laid it down without a flaw!

Was simple!

Great customer service, superb communication and professional support!

So easy to order online and have delivery quickly.

Tired and tell me I was late on my payments , and didn’t want to give me my order . I called the first time spoke with a gentleman he said I can go pick it up , I got there called again and a gal answered and start telling me bunch untruthful stuff .

Easy fast process to order online

I love shopping here. Everything I’ve ever bought is in great. I have a lot of choices and great customer service.

Being handicapped and unable to get to your show room I used your online service and found everything I needed .I purchased it on Sunday and I get it on the following Friday.
I'm excited and you will ɓe to!
I trust RC Whillie,this is my 3rd order.

The Person you sent out to measure my tile and carpet measured wrong. He shorted me a whole box of box of flooring (Adura Max Granit). the salesperson came out and admitted he did not measure correctly. I have too much carpet (the most expensive and not enough flooring). I was over charged. I WILL NOT BE RETURNING TO RC WILLY BECAUSE OF THIS DECEPTION. No one has gotten in contact with me as on update to fix the problem i AM PLANNING ON REPORTING THE TO THE BBB ON TAKING ADVANTAGE OF senior citizens