My husband and I recently had wood flooring put in our bedroom and in our closet purchased at the Layton Ut Store. The product is excellent, it is the Restoration Collection by Mannington. But the in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My whole house is RC Willey furniture. I have appreciated your sales associates and the ease of ordering online and the delivery. I use the store in Layton Utah!!
Company replied
after spending 3000 dollars and took some items home, my wife who is brown Complected"was told to take each item out of her bag and show the receipt. I will never buy from RC Willey ever again. Tha... See more
Company replied
⭐⭐⭐⭐⭐ I had an exceptional experience with Kirk at RC Willey. His professionalism, communication, and genuine kindness truly stood out from start to finish. In a time when great customer service... See more
Company replied
Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
2205 N 1400 W, 84041, Layton, UT, United States
- 801-774-2800
4.3
Excellent
327 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The greeting of 5 people was a bit much…
The greeting of 5 people was a bit much and then when we asked where the lay boy area was, nobody went with us. That was bad, but the salesman was in that area was great. Should be a 2 star until the salesman. Now it’s a 4.
August 30, 2025
Reply from RC Willey - Layton
Hello! Thank you for your review! We appreciate your feedback. Please call our Layton store at 801-774-2800 if you need any assistance.
Great salesman
Israel Campa, our salesman, showed us many sets and thoroughly gave us a lot of information.
August 24, 2025
Reply from RC Willey - Layton
Hi Vi Ann! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Layton
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The salesman was great
The salesman was great, not too pushy, answered all our questions. We ordered a 7,000.00 FlexSteel sectional. When we went upstairs to the cashiers we were treated so rudely! We waited over an our cause we wanted to get the 12 month same as cash financing. She had miss spelled the information, we went up to her multiple times to see how it was going. Finally we needed to get to another appointment, so we said just call us when it’s approved. She never called!.., so on our way home we called the SLC office and gave them our information and within five minutes it was approved and ordered! The cashier never did make contact with us. She was rude and acted like we were just a bother to her. I really wanted to Dutch oven set, that you got if you bought over like 200.00 dollars. Never got it.
July 25, 2025
Unprompted review
Reply from RC Willey - Layton
Hi Twila! I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback, and we will pass this information along for internal review. Please call our Layton store at 801-774-2800 if you need any other assistance.
Reply from RC Willey - Layton
Hi Holly! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I requested next-day pickup from my…
I requested next-day pickup from my local RC Willy, which, according to the website, was available. When I called that day, they informed me that you had it set up for 5-day delivery, or they could send it to the location I asked for in 4 days. The only option was to wait one more day and travel from Layton to the Salt Lake warehouse. Fix the website!
July 30, 2025
Reply from RC Willey - Layton
Thank you so much for your feedback.
We apologize for the confusion with your recent order. We will send this over to our Web team so they can investigate what happened. However, if you need any further assistance please reach out to our online help desk office and they will be glad to assist you! You can reach them at,
(888)-584-5156
Option 1
Mon-Sat
7 AM - 9 PM MST
Thank you.
Awful Warentee Customer service gave …
Awful Warentee Customer service gave us 3 different answers. We were on the phone for over 2 hours the first time Customer service in the store tried to help but they are not trained ones in warranty. We were trying to to use the credit for another purchase. It was very difficult.
July 28, 2025
Reply from RC Willey - Layton
I apologize for the inconvenience and frustration you have experienced. Our records do show that a portion of your order was paid for with a gift card credit. Please call our Layton store customer service at 801-774-2800 if you need any assistance with your order. They are open from 10 am to 8 pm Monday through Saturday. Or you can call our extended warranty department at 801-464-2340 if you need any assistance with an extended warranty. They are open from 10 am to 6 pm MT Monday through Friday.
They were quick and fast and willing to…
They were quick and fast and willing to help me out with the questions I had.
July 26, 2025
Unprompted review
Reply from RC Willey - Layton
Hi Marinda! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
They cancelled my delivery but didnt tell me
They cancelled my delivery but didn’t bother to tell me. I moved all the old furniture and sat and waited. I finally called customer service and the lady told me that the delivery manager cancelled it because they won’t have it in stock until next Tuesday. I guess he couldn’t be bothered to call me. Poor customer service….in fact, terrible
July 21, 2025
Reply from RC Willey - Layton
Hi Deborah! I apologize for the inconvenience and frustration you have experienced with your online order. Our records show that the item you ordered was not in stock at our Salt Lake City warehouse, so we are transferring it from one of our out of state warehouses. That process does take about two weeks. I apologize that you were not informed that your delivery would have to be delayed. We will pass this information along to our delivery management for internal review. Please call our online help desk at 888-584-5156, option 1 if you need any assistance.
The purchase online process was easy
The purchase online process was easy, it was supposed to show up to the Layton store Saturday and it has not shown up
July 4, 2025
Reply from RC Willey - Layton
Thank you for reaching out to us.
We apologize for any confusion with your items being ready for pickup.
You order is currently at the Layton store ready for pickup. Will call hours are M-Sat 10am - 8pm.
Please call 801-774-2800 if you need further assistance.
Great delivery and installation
The delivery and installation was done quickly and with zero mess. Excellent service!
July 5, 2025
Reply from RC Willey - Layton
Hi Robert! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Fast easy online ordering
Dishwasher went out. I needed a new one fast. I went online and found what I wanted. I ordered it and had it within two days.
July 2, 2025
Reply from RC Willey - Layton
Thank you so much for the 5-star review! We are so glad that we were able to get you a new washer delivered to your home quickly. We hope we can see you shop with us again soon!
Reply from RC Willey - Layton
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Love the carpet
Love the carpet! The guys did a excellent job. We're very pleased with the service from our salesman Phil to the installation. 5 stars for sure👍
June 3, 2025
Reply from RC Willey - Layton
Hi Audre! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Communication & quality
The sales person was amazing to communicate with me on each step & date of installing our flooring. Quality at a good price.
May 20, 2025
Reply from RC Willey - Layton
Thank you so much, Sharon, for the amazing 5-star review! We are so glad to hear our flooring department made sure you had the help you needed and kept you informed every step of the way!
Thanks!
Ordered online, scooped up from will call, cost was almost $200 cheaper than BestBuy. What else could you ask for?
May 26, 2025
Reply from RC Willey - Layton
Hi Adam! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great customer service.
We were asked if we needed help several times but not pressured and left to browse. Once we found what we wanted, were given fast, professional service and a discount. When picked up the next day. It was loaded into my van. We were thanked for shopping with RC Willey.
May 22, 2025
Unprompted review
Reply from RC Willey - Layton
Thank you, Cynthia, for the 5-star review!
We are glad to hear that from start to finish every step of the process was smooth and easy for you!
Reply from RC Willey - Layton
Thank you so much for the 5-star review! We are happy to hear that you were able to get your items quickly and easily!
Products show available when they aren't
I ordered a Ninja appliance that showed available for pickup in Layton, then got an email saying it isn't at that store, and that someone would be in touch. I haven't heard anything, no updates-nothing. This is the third time this has happened.
May 20, 2025
Reply from RC Willey - Layton
I apologize for the inconvenience and frustration you have experienced. Please call our Layton store at 801-774-2800 for an update on when your order will be ready for pick up. They are open from 10 am to 8 pm Monday through Saturday.
Everyone was very helpful
Everyone was very helpful, from the sale, measurements, and installation. All went smoothly as planned.
May 19, 2025
Reply from RC Willey - Layton
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.