RC Willey - LaytonReviews 

327
TrustScore 4.5 out of 5

4.3

2205 N 1400 W, 84041 Layton, UT, US


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Rated 5 out of 5 stars

My husband and I recently had wood flooring put in our bedroom and in our closet purchased at the Layton Ut Store. The product is excellent, it is the Restoration Collection by Mannington. But the in... See more

Company replied

Rated 5 out of 5 stars

My whole house is RC Willey furniture. I have appreciated your sales associates and the ease of ordering online and the delivery. I use the store in Layton Utah!!

Company replied

Rated 1 out of 5 stars

after spending 3000 dollars and took some items home, my wife who is brown Complected"was told to take each item out of her bag and show the receipt. I will never buy from RC Willey ever again. Tha... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had an exceptional experience with Kirk at RC Willey. His professionalism, communication, and genuine kindness truly stood out from start to finish. In a time when great customer service... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

327 reviews

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4.3

All reviews

(327)

980 reviews in the last 12 months

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Rated 5 out of 5 stars

Recliners

Your salesman was easy to work with

January 16, 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you so much Lonnie, for the 5-star review! We are so glad that you found our salespeople were easy to work with. Hope you enjoy your new recliner!

Rated 1 out of 5 stars

Don't trust the salesman

Salesmans lie

January 3, 2025
RC Willey - Layton logo

Reply from RC Willey - Layton

I apologize for the inconvenience and frustration you have experienced. Please email us at customer.support@rcwilley.com with your order number, phone number, or account number and with more information on the situation so we can look into this for you.

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient

December 20, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Ryan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

TOO MANY EMPLOYEES!

Walk in the store with one thing in mind. My son has been in and checked out a couch, I am going to buy it if I like it also. 30 people you see when you walk in are all employees, all sitting on the furniture with their phones out staring at the screen. I get to the couch to look at it and there are two ladies with RC Willey badges on sitting on the couch I came in to look at and they just don't get it in their head that I am trying to buy the thing so get out of the way . Can't get to the tag to compare to the ad for the couch.
I head for the door and my son says come on dad because i got pissed. I blew up and started yelling about being a customer and I can't get to what I came in for because they won't pay attention to customers. I am at the door to walk out and I see someone go over to the ladies and wake them up enough to get OFF THE COUCH I want to see so I go back to check it out.
I bought it and it went well after that but still mad that I had to make a scene to get someone who is there making a living off the customer to wake up and pay attention.

December 20, 2024
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Hello Randy, we sincerely apologize for the inconvenience with your recent visit to our store. We will absolutely be passing this along to our management internally for review. However, in the meantime, if you do require any additional assistance. Please give our customer service a call at,
801-774-2800
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday

Thank you.

Rated 4 out of 5 stars

The timing was great

The timing was great. The delivery guy was very informative. Double checked to make sure everything was working correctly before leaving and that I was completely 100% satisfied before he walked out the door.

December 18, 2024
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Reply from RC Willey - Layton

Thank you, Scott, for the 4 Star review! We appreciate the kind words about our delivery team and are very happy that they were able to make sure everything was up to your expectations with delivery. Hope to see you shop with us again soon!

Rated 1 out of 5 stars

Contractor scratched railing floor…

Contractor scratched railing floor board. RC says they area not responsible. I need to deal with contractor. When does anyone take responsibility??

December 9, 2024
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Reply from RC Willey - Layton

Hi David! I apologize for the inconvenience and frustration you have experienced. You will need to call our Layton store at 801-774-2800 to speak with the flooring department for further assistance with this issue.

Rated 5 out of 5 stars
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Cerie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

Shipment was incorrect even after…

Shipment was incorrect even after several verifications.

December 5, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hello Eric,
We apologize for the inconvenience with your recent order.
Our records show that we do see you have a couple of exchanges setup to help with this.
If you do need additional assistance, please give our customer service a call at,
(888)-584-5156
Mon-Sat
Option 1
7 AM - 9 PM MST

Thank you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, will definitely shop here again

December 3, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We look forward to your next visit.

Rated 5 out of 5 stars

Quality furniture

I’ve been shopping at RC Willey for almost 30 years. I love RC Willey! I’ve never had a bad experience. They have quality furniture, a large variety of things to choose from and pleasant staff. The Layton store is beautiful.

November 27, 2024
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Erica,
Thank you for your review.
We look forward to seeing you again soon.

Rated 5 out of 5 stars

Furniture and appliances

Shopping with you for appliances and furniture so far has made things very easy. Loving every piece as it arrives.

December 3, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We are glad everything is going smoothly for you.

Rated 3 out of 5 stars

Cant order 'in-store' items on the web.

I loved that I could order some things on cyber Monday but when I saw a lamp I wanted, the website said 'available in store'. I am not able to go in the store so I will miss out.

December 2, 2024
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Reply from RC Willey - Layton

Hi Carol! I apologize for the inconvenience you have experienced. Some accessory items, like lamps, are only available in store when they are the last of the stock. Please call our online help desk at 888-584-5156, option 1 if you need further assistance.

Rated 2 out of 5 stars

Fake Black Friday Sale

Wanted a chest freezer and went to checkout prices and get a quote in October. The freezer was $599.
Decided we would wait until Black Friday to see if we could get it on a sale. When we looked on Black Friday the price was raised to $799 and it was on "sale" for $599.
Not impressed.

November 30, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for reaching out to us.
We apologize for any inconvenience with your order.
Please call the online help desk team at 888-584-5156 option 1, if you need further assistance.
Their hours are M - Sat 7am – 9pm MST.

Rated 1 out of 5 stars

They should reduce the used returns

They should reduce the used returned furniture for 50%. It comes back damaged. Plus why not free delivery in local area?

November 12, 2024
Unprompted review
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Maria! I apologize for the inconvenience you have experienced. Please call our Layton store at 801-774-2800 if you need any further assistance.

Rated 4 out of 5 stars

Online purchase.

Sad that we had to get it online so we didn’t get the free gift that was being offered despite actually ordering it from the store!

November 9, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We look forward to your next visit.

Rated 5 out of 5 stars

The employees explained everything to…

The employees explained everything to us about the tech devices and were very nice and answered our questions.

November 8, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 2 out of 5 stars

Frost in a Frost-Free Freezer ... Not Good!!

We have had our freezer for one week and already there is frost accumulating on the inside of a frost-free freezer. Upon closer inspection, there is a ding on the front bottom panel, as well as a larger dent on the side of the door. We think that whatever happened, especially with the dent on the side of the door, is not allowing it to seal properly and so the frost/ice is happening on the inside.

October 25, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Hi Ventura! I apologize for the inconvenience you have experienced. Please call our customer service at 801-596-6950 for assistance with your freezer and to discuss your options. We also provided this information to you in the email you sent.

Rated 4 out of 5 stars

Mostly positive experience

Mostly positive experience - more in-store options on bunk beds would be helpful; it seemed like there were only low-end, cheap options or high-end, more expensive options - we had to go on to RC Willey.com to find an intermediate option.

October 25, 2024
RC Willey - Layton logo

Reply from RC Willey - Layton

Thank you for your review.
We are glad you found the bunk beds you needed.

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