Sales people are very knowledgeable and zeroed in on our needs without overselling. We made decisions on washer/dryer, tv and bbq in probably 30 minutes based your reps knowledge.
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See what reviewers are saying
My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
Company replied
First Delivery....Furniture Damaged. Only one out of four pieces received. Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, real... See more
Company replied
Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
1201 Steamboat Pkwy, 89521, Reno, NV, United States
- 7753374600
4.3
Excellent
355 reviews
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The buying experience with Lane was…
The buying experience with Lane was very easy , positive and professional . The install went great! Leno and Oscar were punctual , hard working and great to work with .
April 30, 2024
Reply from RC Willey - Reno
Hi Amy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I bought a speed queen washer and I…
I bought a speed queen washer and I have been having problems with it. I have reached out to RC Willey several times and no one has bothered to call me back and help fix the problem. Also, we purchased some carpet and I was not happy with the customer service from the carpet salesman.
May 4, 2024
Reply from RC Willey - Reno
Hi Karla! I apologize for the inconvenience you have experienced. RC Willey does not service appliances and when appliances are under the manufacturer's 1-year warranty, like yours is, service has to be arranged through the manufacturer. Please call our Reno store at 775-337-4600 for assistance.
I ordered an item april 27th and have…
I ordered an item april 27th and have not heard a word about delivery. After all this time fed ex has only created a label. Nothing further. It’s simply a runner rug not a freight item. Just seems to be sitting in limbo. It was an in stock item so what’s the hang up. I won’t be ordering again via online. I live in Reno and should have picked it up. Disappointed
April 27, 2024
Reply from RC Willey - Reno
I apologize for the delay in your order. Our records indicate that your order was shipped on the 3rd with an estimated delivery of the 8th. You should have received tracking information when your order shipped and I apologize if you did not receive that. Please call our online help desk at 888-584-5156, option 1 if you have not yet received your order or if you need any other assistance.
Will never buy from rc Willy again
Will never buy from rc Willy again. Bought a bed,fridge,washer and dryer 3 weeks ago . Very slow delivery, when I called to ask where my dryer is, oh it’s on truck in route..... no body knows where, or when it will be delivered. Absolutely no accountably, just no customer service. No excuses or apologies, you guys know your not doing your job. Canceled my order. Called headquarters in Utah, said they couldn’t help me because I live in Nevada.
April 10, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Margaret! I apologize for the inconvenience you have experienced. Our Reno store is not large enough to keep every item in stock, so they have to transfer items from our warehouses to fulfill orders. That process does take time. Please call our Reno store at 775-337-4600 if you need any other assistance.
Lack of customer service: Reno NV
I ordered a chest freezer and the website defaults to pick up. ( I recommend no default so the buyer can input either pick-up or delivery). I immediately noticed the error after purchase and tried calling the store. I waited on hold over an hour then hung up. I called right back, spoke to the same operator and said I've been holding over an hour. She replied "yes there is a caller ahead of you" I asked "you mean I've been holding for over an hour because of the same caller ahead of me". She said yes. I've shopped in store several times and there are several workers upfront. Why wouldn't one of them picked up the phone. Not a pleasant experience and my issue still isn't' resolved.
April 24, 2024
Reply from RC Willey - Reno
Hi Kathy! I apologize for the inconvenience you have experienced. We unfortunately do not have any control over the wait times as we handle calls in the order that they come in and we work on them as long as it takes to assist the customers. Please call our Reno store at 775-337-4600 for assistance.
Your drivers/delivery men were in a “do…
Your drivers/delivery men were in a “do the least possible” mode that is a 180 vs. your in-store people. I’m not impressed. If you’d like details, feel free to call me.
Ken
916-257-8584
April 23, 2024
Reply from RC Willey - Reno
Thank you for sharing your review and feedback with us. We apologize for the inconvenience and for the confusion on your order. It looks like the order you created has items that are shipped by our Drivers and some items are being shipped by 3rd party delivery straight from the Manufacturer, we advise you to call our Reno Customer Service at 775-337-4600. We also wanted to let you know that these reviews are public and any information you put into the review itself can be seen publicly.
Reply from RC Willey - Reno
Hi Greg! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
easy process
April 12, 2024
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hi Stephen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Replacing our washer and dryer
The process was easy. I will offer more info after delivery and installation
March 30, 2024
Reply from RC Willey - Reno
Hi James! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great products and excellent staff!
March 2, 2024
Reply from RC Willey - Reno
Hi Norman! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great Service
The only thing I had an issue with was finding the installation kits for the range and dishwasher. I would love to order those parts with the product. Otherwise we have always had great customer service when dealing with an order, your team make are pick ups a very fast easy stop.
February 26, 2024
Reply from RC Willey - Reno
Thank you for choosing to shop at our Reno location and for passing along your feedback. We apologize for the difficulty of finding the install kits. Hope you have a great start to your week and that we see you again soon!
Tommy was fantastic
Great service Tommy’s follow up and response to all our questions was fantastic. Thanks
February 19, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review. We greatly appreciate your business as well the kind words you had to share with us about your experience with Tommy as your Sales-rep!
The delivery guys broke a water line…
The delivery guys broke a water line when they tried to install my washing machine so it flooded my laundry room and then the washer was just left on my back outside sidewalk and I was told I needed to hire a plumber to fix the busted water line. I ended up fixing the leak. Now I have a huge hole in my wall because the busted line was behind the drywall. I am going to have to replace the drywall and baseboards in laundry room. I am still waiting on a call from corporate to file a report insurance claim
February 15, 2024
Unprompted review
Reply from RC Willey - Reno
Hello! We apologize for the inconvenient and negative experience you have had. Our records show that an insurance claim has been submitted for you. We recommend calling our Reno store at 775-337-4600 for any additional assistance you may need.
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Extremely poor follow up
I called customer service and was advised that my washing machine was covered under the extended blue rewards warranty. They advised that they would arrange the repair with Lake Appliance. After 10 days I had not heard anything and called Lake Appliance. They had no contact from RC Willey. I called customer service again and there was no record of my original call. The service agent advised my appliance was actually out of warranty and not covered. I went 2 weeks and no contact. Thankfully I called a second time.
Thank you for the reply. Unfortunately, the issue is that the agent gave me the wrong information and then I waited with no follow up. There should’ve been some follow up from RC Willey letting me know so I could’ve moved on instead of waiting for a repair that was never going to happen, unfortunately I had to call Lynn rather than someone call me. Additionally, the blue rewards program is advertised as a two-year warranty. Once you read the 5 print, you realize it’s actually one year because the manufacturer already provides one year.
February 14, 2024
Reply from RC Willey - Reno
Hello! I apologize for the misinformation you were given. The Blue Rewards warranty you had expired in May 2023. I apologize for the inconvenience you have experienced. I am glad that the second agent you spoke with was able to provide you with correct information so you did not have to wait any longer. Please call our Reno store at 775-337-4600 if you need any other assistance.
Lack of Customer Service
I purchased a new Speed Queen washer & dryer from RC Willey.
The washer lid is extremely loud and squawks every time it is open or closed.
I phoned the store customer service at 775-337-4660 on Friday January 26, Wednesday February 7 and am currently on hold (49 minutes and counting) Monday February 12.
I have been told someone will phone me to set up an appointment each time I speak to the customer service department - but so far no one has phoned and I am being completely ignored.
I would not recommend this company based on my personal experience.
February 12, 2024
Unprompted review
Reply from RC Willey - Reno
Hello! I do see the notes on your account that our Reno store is working on this for you and I apologize for the long hold time you have experienced. Your washer is still under the manufacturer warranty and so they are trying to get in contact with the manufacturer so they can authorize the service on your washer. They will contact you when they have an update, but if you want to reach out to them as well, you can do so by calling 775-337-4600.
My end table was delivered earlier than…
My end table was delivered earlier than anticipated. It is beautiful and came fully assembled. I will order again!
February 8, 2024
Reply from RC Willey - Reno
Hi Karin! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
RC Willey sets the standard for excellent customer service and products
RC Willey has always provided me, and my family, with the best customer service experience. Everyone is so accommodating whether at the store or speaking with customer service.
February 5, 2024
Reply from RC Willey - Reno
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Reply from RC Willey - Reno
Thank you for the 5-Star review, we greatly appreciate your business and the kind words you had to share with us!
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