Customer Service...helpful, knowledgable but not pushy. Delivery and intallation...great Customer Service when needing to exchange product was excellent and problem free. Feel that eveyone went a... See more
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Sales Associate Kimberly Molina was amazing. She helped me with my order that needed to be changed over the phone. Her customer service and professionalism were outstanding. She explained everything w... See more
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My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
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Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
1201 Steamboat Pkwy, 89521, Reno, NV, United States
- 7753374600
4.3
Excellent
365 reviews
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In stock items are not.
Specifically purchased as website said it was in stock. It wasn’t. Asked if the other two models I was considering that were listed as in stock were available. Of course not. Offered to have delivered in a couple days. Sorry, proved to be a bait and switch company. Order canceled!
May 24, 2024
Reply from RC Willey - Reno
Thank you for the review and feedback on this. We apologize for the inconvenience you have suffered. We will pass your feedback along to our Web team, if you need to reach us directly on this issue you can do so at 888-584-5156 Option 1.
Happy experience
Recently purchased a new sofa and coffee table. Salesman was very helpful and friendly. He made the entire process easy.
May 23, 2024
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I made an error on my order.
I made an error on my order. Instead of having it delivered to my Westwood, Ca address, I clicked on having it delivered to my San Francisco address. Once I realized the error, I called customer service immediately. While I was on hold, I heard a message about the ability to have the appliance installed and having the old appliance removed. I had not indicated that I wanted that on my original order. When customer service answered, I was able to easily rectify my order address AND add installation and removal. Customer service was very thorough and answered all myquestions.
May 21, 2024
Reply from RC Willey - Reno
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Superior Customer Service
The level of customer service was superior. The rep was knowledgeable and even the employees that were leaving for the day were the perfect gentlemen.
May 21, 2024
Reply from RC Willey - Reno
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
Felt RC Willey had the largest…carpet selection
Felt RC Willey had the largest selection in Carpets choices, fair pricing, fantastic sale and good customer service.
May 20, 2024
Reply from RC Willey - Reno
Thank you for the 4-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
Great service
Have always had good experiences shopping at RC Willey. Have had great sales person help all three times we’ve been to the Reno location. They are attentive, but not overbearing. Tell them you want to look around and they let you be, to do just that.
May 20, 2024
Reply from RC Willey - Reno
Hi Leslie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Not worth it
The people were nice. But the companies they hire to install are horrible. Tons of damage to my house and lazy installation of lvp, with 3-4 of the same patterned plank side by side in a ton of spots. I'd go to a professional flooring place next time.
May 14, 2024
Reply from RC Willey - Reno
Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have suffered, we will be passing this feedback along but if you need to reach us directly for any assistance, please do so at 775-337-4600
I would've gave 5 stars but...
I would've gave 5 stars but after the first inspection to make sure the screen was ok, someone forgot to put in the other TV stand.
May 14, 2024
Reply from RC Willey - Reno
Thank you for the positive review and feedback! we apologize for that inconvenience you had, if you need to reach us directly you can do so at 775-337-4600
Excellent place to get your home furnishings from.
Excellent place to get your home furnishings from. They are willing to do whatever it takes to help you find just the right piece for you home. I met with Craig and he is the man. Knowledgeable, polite, patient, and got us a great deal on the couch we wanted without any compromises. Will be back to happily spend my money hear again.
April 30, 2024
Unprompted review
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
Uriel & Co-workers
I wanted to say Uriel, and his co-worker that help My husband and I on 5-8-24 about 7:30 PM were amazing. They helped us with a minor issue and I have to say they are very Professional, Smart and it was a pleasure to have them help us. Thank you for have them on your team. I feel bad because I did not get the two ladies name. Thank you for the best customer service.
May 8, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Rosa! Thank you for review! We appreciate your feedback and we look forward to seeing you again soon.
The buying experience with Lane was…
The buying experience with Lane was very easy , positive and professional . The install went great! Leno and Oscar were punctual , hard working and great to work with .
April 30, 2024
Reply from RC Willey - Reno
Hi Amy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I bought a speed queen washer and I…
I bought a speed queen washer and I have been having problems with it. I have reached out to RC Willey several times and no one has bothered to call me back and help fix the problem. Also, we purchased some carpet and I was not happy with the customer service from the carpet salesman.
May 4, 2024
Reply from RC Willey - Reno
Hi Karla! I apologize for the inconvenience you have experienced. RC Willey does not service appliances and when appliances are under the manufacturer's 1-year warranty, like yours is, service has to be arranged through the manufacturer. Please call our Reno store at 775-337-4600 for assistance.
I ordered an item april 27th and have…
I ordered an item april 27th and have not heard a word about delivery. After all this time fed ex has only created a label. Nothing further. It’s simply a runner rug not a freight item. Just seems to be sitting in limbo. It was an in stock item so what’s the hang up. I won’t be ordering again via online. I live in Reno and should have picked it up. Disappointed
April 27, 2024
Reply from RC Willey - Reno
I apologize for the delay in your order. Our records indicate that your order was shipped on the 3rd with an estimated delivery of the 8th. You should have received tracking information when your order shipped and I apologize if you did not receive that. Please call our online help desk at 888-584-5156, option 1 if you have not yet received your order or if you need any other assistance.
Will never buy from rc Willy again
Will never buy from rc Willy again. Bought a bed,fridge,washer and dryer 3 weeks ago . Very slow delivery, when I called to ask where my dryer is, oh it’s on truck in route..... no body knows where, or when it will be delivered. Absolutely no accountably, just no customer service. No excuses or apologies, you guys know your not doing your job. Canceled my order. Called headquarters in Utah, said they couldn’t help me because I live in Nevada.
April 10, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Margaret! I apologize for the inconvenience you have experienced. Our Reno store is not large enough to keep every item in stock, so they have to transfer items from our warehouses to fulfill orders. That process does take time. Please call our Reno store at 775-337-4600 if you need any other assistance.
Lack of customer service: Reno NV
I ordered a chest freezer and the website defaults to pick up. ( I recommend no default so the buyer can input either pick-up or delivery). I immediately noticed the error after purchase and tried calling the store. I waited on hold over an hour then hung up. I called right back, spoke to the same operator and said I've been holding over an hour. She replied "yes there is a caller ahead of you" I asked "you mean I've been holding for over an hour because of the same caller ahead of me". She said yes. I've shopped in store several times and there are several workers upfront. Why wouldn't one of them picked up the phone. Not a pleasant experience and my issue still isn't' resolved.
April 24, 2024
Reply from RC Willey - Reno
Hi Kathy! I apologize for the inconvenience you have experienced. We unfortunately do not have any control over the wait times as we handle calls in the order that they come in and we work on them as long as it takes to assist the customers. Please call our Reno store at 775-337-4600 for assistance.
Your drivers/delivery men were in a “do…
Your drivers/delivery men were in a “do the least possible” mode that is a 180 vs. your in-store people. I’m not impressed. If you’d like details, feel free to call me.
Ken
916-257-8584
April 23, 2024
Reply from RC Willey - Reno
Thank you for sharing your review and feedback with us. We apologize for the inconvenience and for the confusion on your order. It looks like the order you created has items that are shipped by our Drivers and some items are being shipped by 3rd party delivery straight from the Manufacturer, we advise you to call our Reno Customer Service at 775-337-4600. We also wanted to let you know that these reviews are public and any information you put into the review itself can be seen publicly.
Reply from RC Willey - Reno
Hi Greg! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
easy process
April 12, 2024
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hi Stephen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Replacing our washer and dryer
The process was easy. I will offer more info after delivery and installation
March 30, 2024
Reply from RC Willey - Reno
Hi James! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
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