Sales people are very knowledgeable and zeroed in on our needs without overselling. We made decisions on washer/dryer, tv and bbq in probably 30 minutes based your reps knowledge.
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See what reviewers are saying
My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
Company replied
First Delivery....Furniture Damaged. Only one out of four pieces received. Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, real... See more
Company replied
Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
1201 Steamboat Pkwy, 89521, Reno, NV, United States
- 7753374600
4.3
Excellent
354 reviews
Asks customers to review
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Poor Customer Service - Damaged Goods
I bought a bedroom set several months ago. There has been one delay after another. I finally got a couple of the pieces and were told the nightstands were on back order. Much later I was told they arrived. When I scheduled delivery only one of the nightstands were delivered saying the other was damaged in shipment. They have offered no alternatives, have said nothing when the nightstand would arrive. When I asked to have my purchase refunded they said I would have to pay a 20% useage fee. To date I still have not received my complete set and it over 4 months now. I get no updates and no communication from them. I wrote a previous review about this and I got their standard apology and said to write a note to the store. I wrote the note and never even got a reply. When they reply to these reviews don’t get confused that they are doing anything or compensating you for their terrible customer service. It’s just a customary gesture trying to make the public believe they are responsive which they are not. Don’t do business with this company. The corporate office who I called also took no accountability and were downright rude on the phone saying they cannot be responsible for shipment damage or delays from their vendors.
Check out the reply again from RC Willy. It’s a standardized comment and this is the best they can do. They already received the information they requested in their reply and never responded to it. This is horrible customer service.
Update 11/3/2024
Still no response from RC Willy. As they requested I emailed customer service twice with all of the information they asked for and got nothing in return. Horrible customer service continues.
June 26, 2024
Unprompted review
Reply from RC Willey - Reno
We have not received an email from you regarding this issue. Please email us at customer.support@rcwilley.com with your order number, phone number, or account number so we can look into this issue for you. This email does not go to a store location, but to our online relations team.
Sales associate was fabulous
The sales associate was fabulous! Shannon helped guide us to just the right pieces furniture for our home decor.
October 18, 2024
Reply from RC Willey - Reno
Thank you for your feedback on Shannon and for choosing to shop at our Reno location! Hope you have a great start to your week and that we see you again soon!
Sales Person Francis Payne Review
Our sales person Francis made our purchase of a couch, dresser and 3 end tables for our home a delight.
He was very interested in assisting with a delayed delivery date as we requested and was able to accomplish delivery with the considerate and helpful delivery team from you store in Reno.
September 13, 2024
Unprompted review
Reply from RC Willey - Reno
Hello Alan,
Thank you for your Review!
We are glad to see that Francis was able to assist you with your furniture and help you with your delivery.
We hope you enjoy your new furniture!
Amazing customer service.
Amazing level of communication for delivery. Great customer service.
October 11, 2024
Reply from RC Willey - Reno
Hi K! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
had to wait 2 hours and 45 minutes to…
had to wait 2 hours and 45 minutes to talk to a representative
September 26, 2024
Reply from RC Willey - Reno
Thank you for your review
We appreciate your business and look forward to seeing you again soon.
Reply from RC Willey - Reno
I apologize for the inconvenience you experienced picking up your order. Our records show that your order was an online order and our will call teams have to verify the ID of the account holder before they can begin the pickup process. Please call our Reno store at 775-337-4600 if you need any other assistance.
Shannon was awesome
Shannon was awesome! Helped us find the dream sectional. We will be back for that. For now washer/dryer all in one
September 20, 2024
Reply from RC Willey - Reno
Hi Justina! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Susan ithe office manager helped us out…
Susan ithe office manager helped us out with our incomplete delivery. She is a superstar.
September 19, 2024
Reply from RC Willey - Reno
Hi Janis! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hi Joanna! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Sales clerk Anna was very helpful and…
Sales clerk Anna was very helpful and knowledgeable and did a wonderful job also Jason did a wonderful job I love my couch bed thank you
August 31, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Adrienne! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
We had two different salespersons after…
We had two different salespersons after leaving messages for both we never received a call back from either. The delivery people delivered on a Saturday and there was a problem but instead of being helpful they dumped and ran. The appliance had a shrink coating which was not taken off correctly . There was a gentleman in customer service that seemed to care and helped maybe. The problem is still not resolved so I can’t say for sure if he really helped. All in all not a pleasant experience and we will not be recommending your establishment to anyone.
August 28, 2024
Reply from RC Willey - Reno
I apologize for the inconvenience and frustration you have experienced. Our records show that you have an exchange set up for your fridge and it is scheduled for tomorrow. Please call our Reno store at 775-337-4600 if you need any other assistance.
I placed order and then it was not available.
Placed order and two of the items were already sold out. Overall customer service isn't friendly anymore.
August 27, 2024
Reply from RC Willey - Reno
I apologize for the inconvenience you have experienced. Our records show that the items you are waiting on are transferring from other warehouse locations to our Reno store. If our stores do not have the items in stock, they get transferred from warehouse locations for fulfillment. Please call our Reno store at 775-337-4600 if you need any other assistance.
Reply from RC Willey - Reno
Hi Lin! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Good looking furniture
Good looking furniture, easy to buy from a reliable company that I've dealt with in the past.
August 21, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Bill! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Good company, great product.
Good company, well run, great selection. Bought a new sofa and we love it. Julie Dragony was very helpful. She helped us find exactly what we needed. Thanks Julie.
August 16, 2024
Unprompted review
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback! We greatly appreciate your business and hope you have a wonderful day!
Excellent products and service
They always have quality products and exciting new products.
August 16, 2024
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
your deliverer drives need to learn how…
your deliverer drives need to learn how to treat customers in their own home they are rude and treat you horrible
August 12, 2024
Reply from RC Willey - Reno
Thank you for the review and feedback. We apologize for the negative experience you had with our Delivery, we are passing along this feedback internally but we advise that you reach out to our Reno Store location at 775-337-4600 and our Reps here can look further into this for you and assist.
Had what we wanted friendly sales folks…
Had what we wanted friendly sales folks prices a bit high though
August 12, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
RC Willey customers for 20 years or…
RC Willey customers for 20 years or more. Always great salespeople, delivery people, customer service people. If a problem, taken care of at the time of the visit or phone call. Exchanges, no problem, done. 90 percent of my home is from RC Willey.
A happy customer.
August 12, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
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