Sales people are very knowledgeable and zeroed in on our needs without overselling. We made decisions on washer/dryer, tv and bbq in probably 30 minutes based your reps knowledge.
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See what reviewers are saying
My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more
Company replied
First Delivery....Furniture Damaged. Only one out of four pieces received. Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, real... See more
Company replied
Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
1201 Steamboat Pkwy, 89521, Reno, NV, United States
- 7753374600
4.3
Excellent
354 reviews
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Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
I spent approximately 20 minutes on…
I spent approximately 20 minutes on hold during 3 calls and didn’t ever get a person to answer. No call back. Finally got someone at the store to answer. 3 weeks ago and haven’t had any call or notification that the part was ordered. Terrible service! Still can’t get what I need to fix my broken handle on couch.
August 12, 2024
Reply from RC Willey - Reno
Thank you for the review and feedback on this. We do apologize for the inconvenience you have suffered but we can at times have a high call volume, we ask that you patiently wait and call our Customer Service at 775-337-4600 until you get through and our Reps here can assist you with this.
Reply from RC Willey - Reno
Gary,
Thank you for the 5-star review.
We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Reno
Hi Yarmy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Great sales person in tv section
August 12, 2024
Reply from RC Willey - Reno
Hi Larry! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Working with Lisa was a 5 star experience
Working with Lisa was a 5 star experience. She returned calls quickly and took care of everything in a timely matter. I dropped a star as my first microwave was severely dented. She reordered and a 2nd appointment was set up. After waiting an hour, I called her, and apparently microwave #2 was damaged and the install company was supposed to notify me, but didn't. She took responsibility, but this was their fault, not hers. The 3rd microwave arrived in good condition. Clearly these appliances are not being properly handled during shipping. If they were tossed or dropped enough to cause these dents, you don't know what damage may have been caused inside. Lisa rewarded me with a gift card for all the hassle. The install guys were great.
August 2, 2024
Reply from RC Willey - Reno
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I was kept informed of every phase of…
I was kept informed of every phase of the delivery from purchase to installation. The were pre delivery calls and emails as well as a post delivery call to be sure everything went well. The installers unboxed all the items outside and removed all the trash. They were very courteous and efficient. They even allowed me time to clean the floor before they installed the new refrigerator
July 26, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback on this!
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
Lack of communication once again after…
Lack of communication once again after My already late furniture that was damaged, I was told someone would notify me of reorder and details? 10 Days no contact!! DO Not SHop at this Store Very poor communication and costumer service!!!
July 8, 2024
Unprompted review
Reply from RC Willey - Reno
Thank you for the review and feedback on this. We apologize for the negative experience and inconvenience you have suffered. Please call our Store location at 775-337-4600 and our Customer Service here can assist you.
Quite possibly the worst customer…
Quite possibly the worst customer service ever. Recliner controls not working. Technician came out took pictures of serial number and then nothing. This has been going on since May. Now the other control on the recliner isn’t working. Come on RC Willey get your act together. On hold for 35-45 minutes is not appropriate
May 9, 2024
Unprompted review
Reply from RC Willey - Reno
I apologize for the inconvenience you have experienced with your service order. We have passed this information along to our Reno store and have asked them to contact you regarding your service. You can also always reach the Reno store at 775-337-4600 for assistance.
You guys use deception to get business
You guys use deception to get business. When I placed order #13677671 the website clearly said I could pick it up next day in Reno. When I called to check status they said it is coming from Utah and will take, "a few days". This is for an a/c unit in the middle of a heat wave. I could have bought it from Lowes but appreciated that I could pick it up from you next day. Fraud and deception is no way to run a business.
July 7, 2024
Reply from RC Willey - Reno
Hi Bob! I apologize for the inconvenience you have experienced. We appreciate your feedback and we will pass this information along for internal review. Please call our online help desk at 888-584-5156, option 1 if you need assistance with your online order.
I want to let RC Willeys know that 2 of…
I want to let RC Willeys know that 2 of your sales associate went above and beyond to help us. Ryan Sales Associate 28776 and manager Tatlin in 1201 Steamboat Parkway Reno Nevada. We buy everything from RC Willeys. You have people who care to help us when we buy and after we take it home. Thank you to those sales Clerk's and RC Willeys
The Davidsons
June 25, 2024
Unprompted review
Reply from RC Willey - Reno
Thank you for this amazing 5-Star review and feedback!
Great carpet installers
The guys who installed our carpets were wonderful. They were very professional, worked quickly and efficiently, communicated with us, and we are so happy with the end results.
June 15, 2024
Reply from RC Willey - Reno
Thank you for the 5-star review!
Reply from RC Willey - Reno
Thank you for the 5-Star review and feedback!
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful and answered all my questions
June 20, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review!
The salespeople were very helpful.
The salespeople were very helpful. The item we chose was at the front of the store. It was exactly what we were looking for.
June 10, 2024
Unprompted review
Reply from RC Willey - Reno
Hi Claudia! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
First Delivery....Furniture Damaged
First Delivery....Furniture Damaged. Only one out of four pieces received.
Second Delivery....remaining three pieces, un-assembled, still in multiple boxes. When drivers tried to put together, realized parts and pieces all wrong. Took apart, left a mess.
Now...waiting again...still no complete entertainment console that we purchased has arrived intact.
June 6, 2024
Reply from RC Willey - Reno
Thank you for the review and feedback on this. We apologize for the inconvenience and negative experience you have had, we are passing along this feedback but we also advise that you reach out to our Store Customer Service at 775-337-4600 and our Reps here can assist you.
The installation guys were super…
The installation guys were super friendly and courteous. They did an excellent job, staying late to finish the job.
June 4, 2024
Reply from RC Willey - Reno
Thank you for the 5-Star review!
The installers did a terrific job
The installers did a terrific job, I was very happy with their work, Greg the salesman was wonderful as well!
June 4, 2024
Reply from RC Willey - Reno
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We know there are many options out there for your home furnishing needs, and we are happy you trust us to help you.
We look forward to seeing you again soon.
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