RC Willey - Reno Reviews 

365
•
TrustScore 4.5 out of 5

4.3

1201 Steamboat Pkwy, 89521 Reno, NV, US

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Rated 5 out of 5 stars

Customer Service...helpful, knowledgable but not pushy. Delivery and intallation...great Customer Service when needing to exchange product was excellent and problem free. Feel that eveyone went a... See more

Company replied

Rated 5 out of 5 stars

Sales Associate Kimberly Molina was amazing. She helped me with my order that needed to be changed over the phone. Her customer service and professionalism were outstanding. She explained everything w... See more

Company replied

Rated 5 out of 5 stars

My Lg tv warranty I purchased expired after 5 yrs and I managed to save the paperwork. I never had to implement the warranty with any repairs. I called because RC Willey offers a buyback at 50% of... See more

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Rated 5 out of 5 stars

Love RC Willey's selection, prices, quality - the works. What made my actual purchasing experience so over-the-top awesome was Julie Dragony, who patiently helped me make all the decisions I was waffl... See more

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Company details

  1. Furniture Store
  2. also in
  3. Appliance Store
  4. Electronics Store
  5. Flooring Store
  6. Home Goods Store
  7. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 1201 Steamboat Pkwy, 89521, Reno, NV, United States

  • 7753374600

4.3

Excellent

TrustScore 4.5 out of 5

365 reviews

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4.3

All reviews

(365)

975 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products

Good products, Good People, Good Service.

September 18, 2024
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Sales clerk Anna was very helpful and…

Sales clerk Anna was very helpful and knowledgeable and did a wonderful job also Jason did a wonderful job I love my couch bed thank you

August 31, 2024
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Adrienne! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

We had two different salespersons after…

We had two different salespersons after leaving messages for both we never received a call back from either. The delivery people delivered on a Saturday and there was a problem but instead of being helpful they dumped and ran. The appliance had a shrink coating which was not taken off correctly . There was a gentleman in customer service that seemed to care and helped maybe. The problem is still not resolved so I can’t say for sure if he really helped. All in all not a pleasant experience and we will not be recommending your establishment to anyone.

August 28, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

I apologize for the inconvenience and frustration you have experienced. Our records show that you have an exchange set up for your fridge and it is scheduled for tomorrow. Please call our Reno store at 775-337-4600 if you need any other assistance.

Rated 1 out of 5 stars

I placed order and then it was not available.

Placed order and two of the items were already sold out. Overall customer service isn't friendly anymore.

August 27, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

I apologize for the inconvenience you have experienced. Our records show that the items you are waiting on are transferring from other warehouse locations to our Reno store. If our stores do not have the items in stock, they get transferred from warehouse locations for fulfillment. Please call our Reno store at 775-337-4600 if you need any other assistance.

Rated 5 out of 5 stars

Good looking furniture

Good looking furniture, easy to buy from a reliable company that I've dealt with in the past.

August 21, 2024
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Bill! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Good company, great product.

Good company, well run, great selection. Bought a new sofa and we love it. Julie Dragony was very helpful. She helped us find exactly what we needed. Thanks Julie.

August 16, 2024
Unprompted review
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you for the 5-Star review and feedback! We greatly appreciate your business and hope you have a wonderful day!

Rated 5 out of 5 stars

Excellent products and service

They always have quality products and exciting new products.

August 16, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

your deliverer drives need to learn how…

your deliverer drives need to learn how to treat customers in their own home they are rude and treat you horrible

August 12, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you for the review and feedback. We apologize for the negative experience you had with our Delivery, we are passing along this feedback internally but we advise that you reach out to our Reno Store location at 775-337-4600 and our Reps here can look further into this for you and assist.

Rated 5 out of 5 stars

RC Willey customers for 20 years or…

RC Willey customers for 20 years or more. Always great salespeople, delivery people, customer service people. If a problem, taken care of at the time of the visit or phone call. Exchanges, no problem, done. 90 percent of my home is from RC Willey.
A happy customer.

August 12, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you for the 5-Star review and feedback!

Rated 1 out of 5 stars

I spent approximately 20 minutes on…

I spent approximately 20 minutes on hold during 3 calls and didn’t ever get a person to answer. No call back. Finally got someone at the store to answer. 3 weeks ago and haven’t had any call or notification that the part was ordered. Terrible service! Still can’t get what I need to fix my broken handle on couch.

August 12, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you for the review and feedback on this. We do apologize for the inconvenience you have suffered but we can at times have a high call volume, we ask that you patiently wait and call our Customer Service at 775-337-4600 until you get through and our Reps here can assist you with this.

Rated 5 out of 5 stars

Absolutely Perfect

Great customer service.

August 12, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Gary,
Thank you for the 5-star review.

We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Good Service

They fixed their mistake

August 11, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Hi Yarmy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Working with Lisa was a 5 star experience

Working with Lisa was a 5 star experience. She returned calls quickly and took care of everything in a timely matter. I dropped a star as my first microwave was severely dented. She reordered and a 2nd appointment was set up. After waiting an hour, I called her, and apparently microwave #2 was damaged and the install company was supposed to notify me, but didn't. She took responsibility, but this was their fault, not hers. The 3rd microwave arrived in good condition. Clearly these appliances are not being properly handled during shipping. If they were tossed or dropped enough to cause these dents, you don't know what damage may have been caused inside. Lisa rewarded me with a gift card for all the hassle. The install guys were great.

August 2, 2024
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Reply from RC Willey - Reno

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I was kept informed of every phase of…

I was kept informed of every phase of the delivery from purchase to installation. The were pre delivery calls and emails as well as a post delivery call to be sure everything went well. The installers unboxed all the items outside and removed all the trash. They were very courteous and efficient. They even allowed me time to clean the floor before they installed the new refrigerator

July 26, 2024
RC Willey - Reno logo

Reply from RC Willey - Reno

Thank you for the 5-Star review and feedback on this!

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