RC Willey - Summerlin Reviews 459

So easy to order online! Delivery notification and updates kept me informed. Items arrived in perfect condition by a friendly delivery person. You guys are wonderful. ♥️

I haven’t received the product I ordered.

Awesome and fast delivery when other places a month out!

Beautiful Mason Park bedroom set! Our Sales Associate, Tony Nguyen, provided excellent customer service and great communication! We highly recommend RC Willey for the quality of their furniture and their outstanding customer service!

I have not been contacted to set up a delivery date for a product I bought several days ago. UPDATE: Called RC Willey and was told to call the third party delivery service because the dish washer had been received by them and they should be scheduling delivery. Called and was told by the delivery service the dishwasher had not been received and was still in transit. They did call me later to let me know RC Willey let them know the dishwasher was “now in stock” and they would receive it in a few days. When I made the purchase I selected it based on availability. If it were not for the third party delivery service, I would never have received an accurate update.

Placing my order was easy with the online website. I found the various items I wanted and place the order. The items arrived within a week and The Delivery were professional and quick! I am completely satisfied!

I have been purchasing all my large appliances, furniture & flooring through RC Wiley in Summerlin and they have always given me the best customer service. Their sales, promos & special financing has made purchasing from them seamless. Their delivery & installations have been top notch. All around great customer service!

I love the ease of shopping on the websight. I also love the 12 months same as cash option. I make many of my large furniture and electronics purchases at RC Willey.

The ease of ordering on line and the quick delivery was amazing. I would order again.

Great customer service

I ordered online and it was so easy and I found just what I was looking for

Every single person we encountered in our purchase was professional, polite, pleasant and helpful. Can’t say enough about the customer service.

Just a phone call

Whell I got played for the 3rd time ..2 times prior some one supposed to show up to fix my couch..they didn't show up first time a least the tech was nice enough to called me and letting me know he wasn't coming. No call o nothing on the second time tird time I called after waiting for 3 hours for delivery the remplacent cuch I was promes never show up they tell me they went to pick it up from the store but i wasn't there..so im stuck with a fully extended couch for about 2 months...so from there i don't know how much Worst can it get...how to make it better pick up your couches an get me a full reimbursement...just waiting for te 14 of this month to se what excuses do i get this time.

Zach in appliance was very knowledgeable and kind. He is a honest and a kind man. I will refer him to many friends. Thank you Sir! Great Job.

Easy purchase. Delivery time was 6 days from purchase which I think is too long. However, the actual delivery associate was great.

Shopping for carpet. I bring my own measurements, which I have added an additional foot for buffer. The width of the spaces are less than 12 feet, so no seems would be needed. It would be an easy, straightforward installation. The salesman used my measurements, and he bumped my numbers up by an additional foot, to give me a rough estimate, which was based on floors ready to install. No demo or furniture moving by them. Then, their person comes out to measure the space. I talk with them and see where her numbers are. They're less than mine, as she didn't add the additional foot, like I did.
So, now I get a phone call from the salesman and he's telling me his original quote has increased by $300. I questioned how could this be, when the measurement numbers I provided, plus his additional bump, were more than their person had measured. He told me her measurements were not less, but more. I know this is outright misrepresentation, since she and I discussed the final measurements, while she was still at my house, and she saw my numbers I had provided,which didn't include the saleman's bump. The salesman went on to say, this added $300 to my original quote now included 19% WASTE. WTH? Why? The rooms are straightforward and involve no seams. Simply roll it out and trim the excess, which would not equal 19%, by any means.
Now, the only thing we could figure is this... The salesman knows we were going to purchase during the "no tax" day. The labor was already noted in his quote, so someone is trying to pad their profits, either making more from what they pay their contracted installers, or the tax amount they'd have to cover. This is deceptive sales practices and there is no way this is acceptable. So, buyer beware and do your homework.