RDA SERVICE & INSTALLATION LTD Reviews 

442
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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4.7

All reviews

(442)

270 reviews in the last 12 months

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Rated 2 out of 5 stars

Very nice chap came

Very nice chap came, ice had formed on bottom of freezer so we’re having to wait till that defrosts and then fingers crossed he’s booked us in for another visit next week, so no fridge or freezer till next week, luckily have an outdoor freezer in garage, milk and butter in wine chiller for the time being!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent and local company doing a great job!

Contacted RDA via email last week and was quickly given the price and information I needed to book an engineer visit. The engineer visited today and quickly sorted the problem with my dishwasher! Communication from start to finish was excellent, with emails and texts giving me updates of appointments etc. The call out charge was extremely reasonable and I would have absolutely no hesitate in using RDA again, and recommending their services to friends. An excellent and local company doing a great job!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Worth 6 Stars!

I wish I could give this outstanding firm a 6th star such was their professionalism, concern, friendliness and expertise.The relationship began when Dom And Gen (usually reliable)instructed RDA to send two replacement parts for my fridge.They got one wrong .RDA sent the two promptly in good faith.On realising one was inappropriate, I explained the correct part.RDA ensured it was with me within 24 hours and superbly packaged.This was good old fashioned Customer Service.I would recommend them to anyone!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good notification of time of arrival

Good notification of time of arrival. Engineers very polite and professional. They explained everything and waited to make sure everything was working properly. Price was reasonable. I would certainly use them again without hesitation. Thank you.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

How this company has a rating this high is unbelievable. Look at google reviews too. Had several engineers out to fix a broken induction hob and none of them could replace it. Finally someone turned up with replacement glass and then discovered the glass wasn't correct. Said they would source the correct one and be in touch. I was then sent a text survey of the service indicating the job was complete. This is not the case and I still have a broken induction hob. Stated this on the survey and have had no contact. Repeatedly called them with no answer. I'm forced to contact AO who I have my policy with and will be escalating this as I suspect that as they've marked the job as complete they have invoiced AO for the work which means they have possibly committed fraud. Avoid this company at all costs.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

No issues booking online. Repair booked on the Saturday and repair done on Tuesday moring. Text shortly before arrival. In and out in less than 15mins. Ice and water dispenser working perfectly. Friendly and polite repair man and a huge bonus that he wasn't afraid of dogs 😆

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Tuesday guy came out and took measure…

Tuesday guy came out and took measure of the cooker see what it needed and he order a complain bulb glass and main socket that fits inside the cook then a different engineer came out today installed the knew light in my oven checked hope cooker make sure burners were working the grill and oven and even adjusted the feet make sure all was ok before he left that engineers who both came out were polite and so nice and ask if anything else I need so am so happy what job they done great service thank you so much

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The engineer arrived promptly and fixed my washing machine in minutes. He gave me some good advice regarding the machine. I'm very happy with this company and wouldn't hesitate to recommend them.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great efficient service

Great efficient service. Competent engineer. Something needs ti be done about the timing though. I should have at least been able to take a morning off work, or an afternoon - a full day is not as convenient. Thank you.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good dependable company

I had my tumble drier repaired by an engineer from RDA. He arrived on time, was polite and got straight to work to identfy the fault. I was delighted with the result. I have had several dealings with the company and never any problems. Their engineers are a credit to the company.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Repair

This company is very good to deal with, quick to respond when notified of problems and take prompt action to make sure your repair is carried out as quickly as possible
Friendly helpful staff and Michael was very good and had our washing machine working again in no time at all Thanks also to Domestic and General for using such an efficient company.

July 2, 2026
Unprompted review

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