RDA SERVICE & INSTALLATION LTD Reviews 

442
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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No recent history of asking for reviews

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4.7

All reviews

(442)

270 reviews in the last 12 months

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Rated 4 out of 5 stars

Recently bought a new Beko fridge…

Recently bought a new Beko fridge freezer which after a few days it developed a fault.RDA services attended to repair the appliance but a new part was required.On the second visit Zak attended to the repair and without any problems the part was replaced.In our opinion RDA were great to deal with and have no complaints about the way we were dealt with.Disappointed about the fault occurring so soon after purchase.Well done RDA

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Professional

I would like to express my great satisfaction with the professionalism and customer friendly interaction with your two engineers.

Firstly, very pleased with the scheduling but also the explanations both gave and advice given was clear and helpful.

Well done, would have no issues contacting RDA again for help relating to any of my household appliances.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

My freezer stopped working on my…

My freezer stopped working on my Samsung American fridge freezer. Zach/Zak from RDA Service and Installation visited to repair and was fantastic. Extremely polite, very professional and identified what was wrong. The fan had stopped working and Zach/Zak explained how this works and what was wrong, the fan was stuck. He fixed the problem and I now have a fully working freezer. He is an asset to your Company and would highly recommend.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer Zach

Zach from RDA phoned ahead and arrived when he said he would. He was polite/friendly and fixed my washing machine within 30 minutes. Great service would recommend.

August 20, 2026
Unprompted review
Rated 2 out of 5 stars

I am glad my fridge was ultimately…

I am glad my fridge was ultimately fixed but the first engineer visit rendered the appliance completely unusable and to add more misery to that ordered the wrong part. The replacement door was in stock after a week but the non critical hinge cover (ordered for the wrong side) was not. This resulted in no fridge or freezer for over a month when before the freezer was fine and the fridge was temprimental.

August 10, 2026
Unprompted review

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