Fantastic service at RDM Direct! Scott was an amazing salesperson, so fair and couldn't do enough for us. Highly recommended, will definitely use again. Fair prices, high quality pre delivery checks a... See more
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Review summary
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Reviews shaping this summary
Just picked up my second car from RDM and honestly couldn’t be happier. I had a pretty bad experience with another dealership before coming here (which I now regret), but RDM completely turned thi... See more
Company replied
Possibly the best customer service I’ve had. Nick went over and above to make sure your expectations are met and more. Absolutely delighted with the car and I would have no hesitation in rec... See more
Company replied
I am not a fan of being asked to do a review but this one is easy! What a delight to deal with the team at RDM Direct, especially Lucy and Nick. I was in a bind and needed to change my car sooner rat... See more
Company replied
Company details
Written by the company
Welcome to RDM Direct Ltd, offering huge savings on used cars in Burton-on-Trent, Staffordshire Used car sales of Burton-on-Trent Here at RDM Direct we have over 30 years experience in the motor industry and are confident you will not be disappointed with our extensive range of quality used cars with prices to suit all budgets We regularly price check all of our vehicles to ensure you’re getting the best value for money and ensure we pass any savings directly on to you We can also offer you an extensive range of services and extras meaning that you can buy your used car with confidence and peace of mind, including: Full finance packages to suit all budgets HPI checked vehicles 12 months AA Breakdown cover (or upgrade for existing AA members) RAC Warranty 12.9% APR representative With excellent road links from the M1, M42, A38 and the A50 we’re easy to find here in the heart of the Midlands – we look forward to meeting you soon!
Contact info
unit 2, Maltings Industrial Estate, DE14 1RN, Burton upon Trent, United Kingdom
- 01283 515136
- salesnick@rdmdirect.co.uk
- rdmdirect.co.uk
4.3
Excellent
132 reviews
Replied to 28% of negative reviews
Typically replies within 1 week
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Great service
Great service, really helpful when sorting out my car. The problem was quickly found and sorted by a friendly and efficient team. Would highly recommend.
October 24, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for your wonderful review! We’re really pleased to hear that our team was able to quickly identify and sort out the issue with your car. Providing friendly, efficient service is something we take great pride in, and it’s great to know we hit the mark. We truly appreciate your recommendation.
Many thanks
RDM Direct.
Avoid at all costs
Absolute cowboys! DO NOT buy from here. I’ve had nothing but issues with my Audi TT since buying it from RDM direct in September 2024. No one ever replies to emails or letters and when you call, they promise someone will call you back, but no one does. After spending around £14,000 on my car, I now have no choice but to scrap it as it is useless, dangerous to drive and no Audi dealer will touch it because of it being remapped, something I had no idea about until taking it for a service. Ongoing leaking roof, suspension issues etc etc
October 17, 2025
Unprompted review
5 star service
Take my car here for servicing, MOT and for anything else which needs doing. The service from start to finish is always spot on. Always deal with Nick who can’t do enough to help. I wouldn’t go anywhere else as the service is amazing.
October 6, 2025
Unprompted review
Reply from RDM Direct Limited
Hello Nathalie,
Thank you so much for your kind words and continued trust in us! We're delighted to hear that you've had consistently great experiences with our service team. Nick will be especially pleased to know his efforts are so appreciated — he truly goes the extra mile for our customers.
It's always a pleasure to look after your vehicle, and we’re grateful for your loyalty. If there's ever anything more we can do, just let us know — we’re always here to help.
My used car dealer faith restored
After being extremely disappointed at Evan’s halshaw Rotherham by their senior Salesman(total idiot)it was like a breath of fresh air dealing with this company,Marvin the salesman at new st branch was absolutely brilliant,a great deal on our part exchange enabling us to buy a very well presented Nissan Qashqie ,great company,highly recommended!
October 4, 2025
Unprompted review
Reply from RDM Direct Limited
Hi Martin
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear about the frustration you had elsewhere, but we're absolutely thrilled that Marvin at our New Street branch was able to turn things around for you.
Marvin takes great pride in delivering excellent service, and your feedback will mean a lot to him — as it does to the whole team. We’re glad you’re happy with your Nissan Qashqai and the part exchange deal.
If there's anything else we can do for you down the line, please don’t hesitate to reach out.
Thanks again for choosing us and for the recommendation!
top car sales
marvin and all the staff are ace got top price for my p/x and a great price on my new car would not go anywhere else give them a visit you will not be disappointed
September 20, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with Marvin and the team. It means a lot to us that you got a top price for your part exchange and found a great deal on your new car — that's exactly what we aim for!
Your kind words and recommendation truly make our day. We look forward to seeing you again in the future. Enjoy your new car!
AVOID AT ALL COSTS
Even after writing a review about this awful dealership I’m still waiting for my money back. Avoid at all cost and definitely don’t buy a red Astra DV17 it’s just sat there after being taken back by them because it was broken and my finance doing a full rewind. Rdm haven’t even sorted the tax and haven’t paid me the £2000 they owe to me.
Shocking company and shocking staff.
They are dodgy and won’t sort anything out.
July 9, 2025
Unprompted review
Absolutely amazing from start to finish…
Absolutely amazing from start to finish recommend these to anyone and I like to thank Marvin for all you have done for us in the last 4 weeks off sorting the car out
September 18, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for your kind words and recommendation! We're thrilled to hear you had an amazing experience from start to finish. Marvin will be especially pleased to know his efforts over the past 4 weeks made a difference – he's a valued member of our team. If you ever need anything else, we're always here to help. Enjoy your new car!
RDM Direct Ltd- Burton on Trent -Staffordshire
Purchased several cars from this dealership.
A fantastic choice of vehicles across multiple sites in Burton On Trent, vehicles are honestly priced and with excellent part exchange options.
My go to is Adam or Nick who are particularly helpful , offering advice with services options , warranty and finance.
I have found them that good to deal with that I have purchased several vehicles hassle free over the years.
When I have had any problems they are quick to sort offering fantastic after sales support.
Non pushy sales staff , ability to test drive is all a plus here, and not to mention a free coffee !
Joking aside I give this dealership a solid 10/10 and would be happy to recommend anytime .
A refreshing change from pushy sales people and definitely make you feel valued as a customer .
September 16, 2025
Unprompted review
Reply from RDM Direct Limited
Dear Chris,
Thank you very much for your continued trust and loyalty in choosing RDM DIRECT for your vehicle purchases. We are truly grateful for your kind words and detailed feedback.
It’s incredibly rewarding to hear that our range of vehicles, transparent pricing, and flexible part exchange options have consistently met your expectations. We’re especially pleased to know that both Adam and Nick have provided you with the professional, helpful service we strive to deliver — from vehicle selection to after-sales care.
We sincerely appreciate your 10/10 rating and your willingness to recommend us. Should you ever need assistance in the future, please do not hesitate to reach out — we’re always here to help.
Thanks again,
RDM Direct
Great service with RDM DIRECT
Great service with RDM DIRECT. Friendly, honest and no pressure.
The car was exactly as described and the whole process was quick and smooth. Highly recommend.
September 14, 2025
Unprompted review
Reply from RDM Direct Limited
Hi David,
Thank you so much for your kind words and for taking the time to share your experience with RDM DIRECT! We're thrilled to hear that you found our service friendly, honest, and pressure-free — that’s exactly what we strive for. It’s great to know the car met your expectations and that the process was smooth from start to finish.
Your recommendation means a lot to us, and we truly appreciate your trust. If you ever need anything in the future, we’re always here to help.
Excellent service by John
Excellent service by John, he personally handled my purchase and helped me set up as a first time buyer and talked me through getting road tax and other things before I could drive off the lot. He didn't try and upsell me anything I didn't want and was super helpful.
July 26, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that we provided you with such excellent service during your visit. It’s wonderful to know that our assistance made your purchase experience as smooth and enjoyable as possible. Our team takes great pride in offering a personal and helpful touch, and it’s rewarding to hear that our efforts were appreciated.
Great experience from start to finish
Great experience from start to finish. No pushy salesmen, time given to make a decision . Nothing was too much trouble even making turnaround quicker.
September 4, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for sharing your feedback. We’re delighted to hear that you had a great experience with us from start to finish! Our team is dedicated to providing a comfortable, pressure-free environment where our customers can take their time to make the best decision, so we’re thrilled that you felt supported throughout the process.
It’s also wonderful to know that we were able to assist with a quicker turnaround and meet your needs without any trouble. We always strive to go above and beyond for our guests, and your kind words mean a lot to us.
Thank you again for choosing us, and we look forward to welcoming you back in the future.
Niall is the man!
Purchased a car from these guys, great motor and they had everything sorted for me very quick.
Special mention to Niall for his exceptional customer service skills! Can't wait to see what car i buy from them next time!!!!!
September 3, 2025
Unprompted review
Reply from RDM Direct Limited
Dear Nathan,
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you’re enjoying your new car and that everything was handled quickly and smoothly. Our team works hard to ensure a seamless process, and it’s great to know that we met your expectations.
A special thanks for highlighting Niall’s exceptional customer service—he truly exemplifies the level of care we strive to provide. I’ll be sure to pass along your kind words to him.
We’re looking forward to welcoming you back next time, and we can’t wait to help you find your next car!
Great car dealership
Great car dealership, bought my new car not long ago.
Had a great experience thanks to Scott, he even tried to get me better finance, he is extremely helpful, I really appreciate his help.
Answered all of me and my partners questions.
Just a great experience all together.
Thanks so much scott make my car search so much easier.
See you again
August 8, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for sharing your experience with us! We’re absolutely thrilled to hear that your car-buying journey was such a positive one. It’s wonderful to know that Scott was able to assist you so effectively, going the extra mile to help with your financing options and answering all of your questions. We pride ourselves on offering helpful and personalized service, and it’s great to hear that Scott made the process easier for you and your partner.
Your kind words are truly appreciated, and I’ll be sure to pass along your thanks to Scott—he’ll be thrilled to hear he made such an impact on your experience.
We look forward to seeing you again in the future and helping with any of your car needs. Thanks again for choosing us!
Decent garage, decent prices
I brought a 17 plate 1 series from here. They chucked in a service and fresh MOT, all friendly and a brilliant price for the car, hasn't gone wrong at all. Fully recommend!
August 5, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you for sharing your wonderful feedback! We’re so pleased to hear that you’re enjoying your 1 Series and that the service we provided exceeded your expectations. We believe in offering great value, so it’s fantastic to know that you found the price to be right and that everything—from the service to the fresh MOT—was handled smoothly.
It’s always our goal to ensure our customers drive off with confidence, and we’re thrilled to hear that your car has been running perfectly. Your recommendation means the world to us, and we appreciate your trust in our team.
Thanks again, and don’t hesitate to reach out if you need anything in the future!
Full of promises, no follow-up
I bought a car from this dealer on 4th March 2025. It had serious issues: limp mode, squeaky clutch, cruise control failure, and creaking suspension – some faults still not fixed.The car was returned after over 4 months (10th July). I was given two courtesy cars – one started smoking, the other (Jaguar) had an engine light on and burned double fuel.I was promised a refund for fuel on 14th July, but never received it – or the email I was told I’d get.They were polite before the sale, but ignored me completely afterwards.Untrustworthy and unprofessional. Avoid.
July 14, 2025
Unprompted review
Dodgy MOTs
The process of buying my car wasn’t bad, but a year down the line when it came to its MOT, a snapped bolt was found in the glove box that somehow wasn’t picked up on the previous MOT, meaning it failed.
RDM did rectify this for me, although they were rude about it.
While this is more the fault of their neighbours who do their MOTs (Albion test centre), they obviously use them a lot.
July 10, 2025
Unprompted review
Professional
Professional, friendly service without pressure - Lucy is the perfect car salesperson!
June 25, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with Lucy. She takes great pride in providing professional, friendly service without any pressure, and it's wonderful to know she made your car-buying experience a great one. We'll be sure to pass along your compliments!
I would like to thank all the sales…
I would like to thank all the sales staff at RDM for an excellent service. I bought a car from here and I have to say I have one or two problems,which have been sorted out promptly and I was given a
Curtesy car(a very nice one too).whilst they mended my car. All round a great Deal and a GREAT SERVICE. Wish that all dealers took such pride in their service.
Thanks again Barrie. Congleton
June 16, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you so much for your thoughtful review, Barrie! We're delighted to hear that you had a positive experience with the team at RDM. We understand that issues can sometimes arise, and we're glad we could resolve them quickly and provide you with a courtesy car in the meantime. Your kind words about our service mean a great deal to us, and we'll be sure to share your feedback with the entire team. Thanks again for choosing RDM – we truly appreciate your support!
Time wasters!
Directed to this company by Motorway to sell my car. They offered a higher price than anyone else so I accepted, however I received no communication from them and had to call them to try to arrange for them to pick my car up. Then despite multiple promises to collect, I had to wait in, for several days and evenings for them to collect with no show!
Finally when the did arrive they decided they didn't want the car anyway, but by this time I'd wasted nearly two weeks of my life and end up in no better position. No apologies from them, obviously not a care about messing customers about.
Time wasters. Stay well away!
June 16, 2025
Unprompted review
Reply from RDM Direct Limited
Thank you for your feedback, and we're genuinely sorry to hear about your experience. We understand how frustrating and disappointing this situation must have been for you. It's clear we fell short of the service standards we strive to uphold, particularly around communication and follow-through.
We also regret that the vehicle did not meet the described condition, which ultimately affected the outcome of the sale. That said, the delays and lack of updates you experienced are unacceptable, and we are taking this seriously to ensure similar issues do not occur in the future.
Your time is valuable, and we sincerely apologise for the inconvenience caused. If you’d be willing to speak with us directly, we’d appreciate the opportunity to discuss this further and see how we can make things right.
I had an amazing experience with RDM…
I had an amazing experience with RDM direct and I am in love with my Range Rover Evoque. Everything was explained well and I was driving away with my new car within half an hour. Car had a nice valet when I arrived would defiantly recommend to people ☺️
Thankyou so much From Shannaide C x
June 9, 2025
Unprompted review
Reply from RDM Direct Limited
Hi Shannaide,
Thank you so much for your lovely review! 😊 We're thrilled to hear you had such a great experience with us and that you're loving your new Range Rover Evoque — it's a fantastic choice! We're glad everything went smoothly and that you were on the road in no time. Enjoy every mile, and we really appreciate the recommendation.
All the best,
The RDM Direct Team 🚗✨
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