reBuy UK Reviews 

3,831
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We signed a launch contract on 15th September and expected to go live with a solution 2 weeks later. It's now 60 days later and our job is moving at a glacial pace. Communication is poor with our... See more

Rated 5 out of 5 stars

Amazing service, transparent, open and HONEST. Very fair market value (way above what Apple themselves offer or trade in from your network) Super fast arrangement of a (trusted) courier,... See more

Rated 5 out of 5 stars

I have decided to try out rebuy UK after reading so many glowing reviews and I couldn’t have picked a better trader. I have recycled quite few iPhones over the years online to the best bidder. Rebuy U... See more

Rated 5 out of 5 stars

What a fantastic experience - saw the name mentioned on the macrumours site and decided to give them a try as they were offering the best trade in value for my iPhone 13 Pro Max. It was collected on t... See more

Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service

Written by the company

Sell your phone to reBuy for same day payment


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,831)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service and payment made same day , will definitely use them again .

September 2, 2021
reBuy UK logo

Reply from reBuy UK

We will be looking forward to hearing from you soon then!

Thank you for your feedback!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Never heard of them

I have not heard of rebuy uk before but gave them a go and was pleasantly surprised. They were quick to pick up the phone and as promised money was in my account the next day. I would recommend to anyone and will use again.

September 1, 2021
reBuy UK logo

Reply from reBuy UK

Thank you very much for your support and kind words. We hope more and more people will hear about us and decide to give us a chance!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Painless and quick transaction

Painless and quick transaction.
No issues. DPD collection of the device and next day turnaround. Can't fault them

September 1, 2021
reBuy UK logo

Reply from reBuy UK

We always do our best to provide our customers with the most satisfying service possible so thanks a million for appreciating this!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Very easy to use the website

Very easy to use the website, great communication and prompt payment. Would definitely use again. Many thanks.

September 1, 2021
reBuy UK logo

Reply from reBuy UK

We are extremely happy to hear you were satisfied with our services and hopefully you will be coming back to reBuy soon!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Amazing

Service was amazing. From the pickup to payment. Will definitely use again

August 31, 2021
reBuy UK logo

Reply from reBuy UK

We also have amazing customers such as yourself! It was a pleasure!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Excellent service

Excellent service. Would recommend

August 31, 2021
reBuy UK logo

Reply from reBuy UK

That means the world!

Thank you very much for sharing your feedback.

Best regards,
reBuy UK

Rated 5 out of 5 stars

A very slick process

A very slick process. Day 1 complete details on website, Day 2 DPD collect phone, Day 3 received payment in my bank.

August 31, 2021
reBuy UK logo

Reply from reBuy UK

What else could you ask for?!

Thanks a lot for your 5-star feedback.

Best regards,
reBuy UK

Rated 5 out of 5 stars

Spot on could not fault the process at…

Spot on could not fault the process at all , valued the ipad and honoured the price , not like others on the market. Highly Recommended.

August 28, 2021
reBuy UK logo

Reply from reBuy UK

Thank you so much for taking your time to leave your review.

We are super happy you were satisfied with our services and we are hoping to hear from you again soon!

Best regards,
reBuy UK

Rated 1 out of 5 stars

Bad experience for me. Really Slow and Unprofessional

Bad experience for me. Very very slow. I dropped parcel off at a DPD Drop Off Shop. It wasn't picked up. I called DPD to get it collected as after speaking to reBuy they had little care and just left me waiting. Finally gets picked up the following Wednesday organised by myself! Then they get it and promised same day payout. I kept chasing but nothing. Then j was told to wait between 5-6 for an email. Got the email then saying they needed proof of purchase and I'd but they could still pay same day. I sent 4 minutes after getting the email. Then heard nothing. I chased but nothing. No payment.
Following day j get a message apologising and saying some rubbish about they have a home to go to also? What? How unprofessional is that?

Even then they didn't fasttrack it and said they had approved but i still had to wait until up to 10pm that evening. If ally received at 7pm.

Ok so they paid higher than everyone else but they are very very slow and unprofessional.

Interestingly enough I sent an ipad to reBuy and a phone to another buyer. Both dropped off on Friday. The phone was paid Monday Evening. reBuy took a week!

In my opinion avoid. I will never use again.

August 27, 2021
reBuy UK logo

Reply from reBuy UK

Hi Mark,

Thank you for your feedback.

I am really sorry to see your reBuy experience has been rated only 1 star.

As soon as we have been notified by yourself that the parcel was yet to be picked up, we asked you to provide us with your DPD Drop Off receipt however this was never received so we could not continue investigating this for yourself further. As well as this, the shipping method you have selected is available only when trading your device in through a comparison website used by yourself.

With regards to the Proof of Purchase request and the notification about same day payment you received, unfortunately these emails are automated and due to high amount of trade-ins received on that day, this request was sent to yourself outside of our customer service's team working hours and therefore they could not get back to you the same day even if you replied within a few minutes. Apologies for the possible misunderstanding here, our customers are absolutely our top priority at all times.

I can assure you that your experience was an uncommon instance and we’ll do better in the future and we would love to make things right if you decide to give us another chance.

If I can be of any further assistance for now please do feel free to contact us on support@rebuy.co.uk.

Best regards,
reBuy UK

Rated 5 out of 5 stars

Great communication.Superb collection

Great communication.Superb collection and prompt payment 5 stars

August 26, 2021
reBuy UK logo

Reply from reBuy UK

It was a great pleasure to do business with you, Alan!

Thank you for your 5-star review.

Best regards,
reBuy UK

Rated 5 out of 5 stars

Fast, convenient and honest.

I've been stung by well known mobile recycling and trade in companies before when it's come to payment and honesty about the condition of the mobile I've traded.
Hadn't heard of Rebuy but they offered the most money and had good reviews, so I though I'd take a chance over the usual big name suspects.
Not disappointed at all. My mobile was collected from my door and packaged in front of me. I was paid what was quoted without quibble and received my money in my bank account the day after I sent my mobile.
Excellent experience and service. Will use again.

August 26, 2021
reBuy UK logo

Reply from reBuy UK

We are endlessly happy we did not disappoint you!

Also - we hope more people will decide to give us a chance, just like you!

Looking forward to hearing from you again in the future.

Best regards,
reBuy UK

Rated 5 out of 5 stars

Excellent service

Excellent service, full price paid very quickly. Highly recommend.

August 26, 2021
reBuy UK logo

Reply from reBuy UK

Thanks a million for your kind review!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. From first clicking on their website to money in the bank. Good price for the phone. And even arranged courier to collect.

August 25, 2021
reBuy UK logo

Reply from reBuy UK

Yes! This is how we do it!

Thank you very much for taking your time to leave your review.

Best regards,
reBuy UK

Rated 5 out of 5 stars

Incredibly fast

Incredibly fast, posted package yesterday via the enclosed DPD Package. They received it today and money is in my account this evening. No issues. Very simple. Would highly recommend and will use again. Best of any of these services (I have used a few).

August 24, 2021
Unprompted review
reBuy UK logo

Reply from reBuy UK

It is amazing to hear you have decided to choose reBuy and we are hoping you will stay with us for life!

Best regards,
reBuy UK

Rated 5 out of 5 stars

Fab!

Excellent service and great communication! So quick from start to finish. Would definitely recommend x

August 23, 2021
Unprompted review
reBuy UK logo

Reply from reBuy UK

Much obliged for your kind words! Hopefully we will be hearing from you again in the future.

Best regards,
reBuy UK

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