Re-Fashion Reviews 

520
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was looking for warm, bright jumpers to look professional on Teams / zoom meetings and I didn't want to buy new but was struggling to find pre-loved, high quality knits. I found two beautiful, lovel... See more

Rated 5 out of 5 stars

I am into the whole ethos of this business model, for the benefit of the environment, supply chains and the customer. The website has good usability and the search tools include a spacebar to... See more

Rated 5 out of 5 stars

I love shopping from Re-fashion. Feels great to buy second hand clothes or designer brands that are selling at a massive discount - something I wouldn’t be able to afford otherwise! Always a fabulous... See more

Rated 5 out of 5 stars

I've used Re-fashion about 5 times now. It's great for basics. I've found so things ive been meaning to stock up on & never got around to like t-shirts etc. Everything i bought was in excellent condit... See more

Company details

  1. Used Clothing Store
  2. Clothing Store
  3. Vintage Clothing Store
  4. Women's Clothing Store

Written by the company

Search, sort and filter 1000s of high-quality donated women’s clothes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(520)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will definitely order again

I ordered 4 or 5 items that were all brand new with tags. They arrived quickly (within about 3/4 days) and all were in perfect condition. I particularly liked that they didn't have lots of unnecessary packaging and no plastic used!
I added up how much they would have cost me to buy at their original RRP and I saved about 75 quid!
The website is really easy to navigate, I'll definitely be using again. What a great idea!

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant idea re-fashion

Brilliant idea, ordered from them and I am very happy with my purchase. Sent off for and received a bag I can fill with clothes and send off. Hope this goes from strength to strength

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Thank you to the company for being so lovely! When my order didn’t arrive I was very upset and was given a tracking number to contact Royal Mail which wasn’t easy. After reporting back to the company I received a full refund. The only fault was with the Royal Mail post man, not with the company. Excellent customer service.

October 26, 2021
Unprompted review
Re-Fashion logo

Reply from Re-Fashion

Hi Charlie

I’m so sorry for your distress it was never our intention to cause you upset.

As you know the Royal Mail are claiming that your package has been delivered even though you have no evidence of it. We’ll pick it up with them and hopefully locate your order - in the meantime we’ve issued you with a full refund.

Apologies once again for your poor experience. We pride ourselves on delivering a great service to our customers and we’re disappointed that we’ve let you down this time. Thank you for bringing it to our attention and hopefully you’ll give us a second chance and still shop at Re-Fashion in the future.

All the best,

Andrew
(Co-Founder at Re-Fashion)

Rated 5 out of 5 stars

First purchase from Re-Fashion and I…

First purchase from Re-Fashion and I was really pleased with the experience. The boots were exactly as described and brand new with tags and box. I really like the idea of giving clothes a new lease of life and stopping them going to landfill. I thought the price was very reasonable too. I will be shopping here again : )

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with my first purchase

Very positive first purchase. Bought 2 items one fitted great the other although just what I wanted was too small. Printed out a returns label from link took to post office for FREE return. Money took less than 5 days to go back into bank. Have recommended to friends and family

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!

My first purchase from Re-fashion and I couldn't be happier. Quick delivery. Super price and great product. Brilliant!!! Will be buying from here again x

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent!

Absolutely excellent! I ordered two items and they arrived promptly via Royal Mail. Both pieces were neatly folded and smelt very clean (sometimes second-hand clothes can have a musty scent but this was not the case with these.) There was also a little 'sweety' treat included, which was a nice touch! I will MOST DEFINITELY be ordering again and have already started looking. Thank you 🙂

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Love the sustainability of the company. They delivered quickly in eco friendly packaging, which was fantastic and great to see.
The clothes are of good quality and condition despite being second hand. I will definiely be ordering again and whole heartedly recommend them to others.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

First time thrifting online

This is my first time to order online from any thrift shop; but Re-fashion had so many fantastic deals I couldn’t resist them. The fact that they check and authenticate the brand and the condition of the Clothes/shoes’ before selling them gave me confidence to buy knowing I will receive the stuff in a good state. So I went ahead and bought 2 pairs of shoes which I received within 3 days…and I was so so happy with both pairs. Brand new Dr marten and fitflop at much lower prices from the retail shops, a huge bargain really. I’ll definitely return and buy more stuff from them.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!

So glad I found Re-Fashion. Seamless experience from start to finish. Quality of clothes as described. Great price and feel good knowing it’s second-hand - helping reduce clothes waste. I’ll definitely be using again!

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

I am so impressed with the items I…

I am so impressed with the items I purchased. They came in so clean, new and how I wanted. I was first anxious if I would be satisfied but I tell you that I wore one of my outfits out immediately I received it ☺️😂.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Always reliable

What I ordered was exactly as seen and arrived quickly. I've made many purchases from refashion and they've always been good quality and quick arrival.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

A trial run which did not disappoint...

As a test, I bought a sustainable jacket apparently new, with tags, as a little trial run from Re-fashion for a very modest amount of money. It took a few days to arrive but I was knocked out when I saw it. The quality and the style are first class and the tags were indeed still on it. I could not have bought something as stylish in a top shop in London, or if I had it would have cost me three times as much. I cannot wait to wear it. I have been back on the website since.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Nice quality and price

I bought a coat that was in very good quality and the price was way lower than if I had bought a new one. The most sustainable clothes are the ones that already exist!

October 1, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look