Well, we've been with Reactive for years now and although we've called on them sparingly (ie they've probably done better out of us than vice versa!) when we have had cause to call on them the service... See more
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Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
3 Poole Road, BH2 5QL, Bournemouth, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Chi chi was very helpful and friendly

Reply from Reactive Home Services
Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back of the pack there are calendars months which i can tick off every month so have 12 months of each happy customer 😀

Reply from Reactive Home Services
The rodents are still in my attic and the bate is still there so not happy that he said he would come out again and he has not

Reply from Reactive Home Services
Dave the engineer was great.
The time waiting for a follow up appt was a little disappointing.

Reply from Reactive Home Services
Good customer service. Very understand on what she was telling me and called me back very quickly with other updates on my request

Reply from Reactive Home Services
The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she closed by telling me she was going to pass my enquiry to the operations team and they will be in touch tomorrow

Reply from Reactive Home Services
Sylvia was very pleasant and helpful and she dealt with my query

Reply from Reactive Home Services

Reply from Reactive Home Services
Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.

Reply from Reactive Home Services
Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes

Reply from Reactive Home Services
I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly knowledgeable, keeping me informed throughout the process and making everything smooth and stress-free. It’s a real pleasure to deal with someone who takes pride in their work and genuinely wants to help. Thank you, Bee, for the excellent service — I really appreciate it!

Reply from Reactive Home Services
Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.

Reply from Reactive Home Services
Bee was very nice to talk to and helpful

Reply from Reactive Home Services
Very quick and efficient to organise and great contact from the engineer

Reply from Reactive Home Services
Bee gave excellent service re our maintenance checks. Highly recommend.

Reply from Reactive Home Services
Highly recommended.
Two of our appliances broke down within a fortnight of each other. The service we received was very prompt. One of the appliances was replaced and the other was fixed. Excellent service.

Reply from Reactive Home Services
Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.

Reply from Reactive Home Services
Reactive are such a truly brilliant company to deal. I have a nightmare Miele integrated coffee machine that has now amassed NINE call outs/repairs and it has never been an issue for Reactive. First Class. Great value

Reply from Reactive Home Services
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