Reactive Home Services Reviews 704

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, efficient, and helpful staff. Many people highlight the promptness of the service and the ease of dealing with the company, often noting the staff's knowledge and friendly demeanor. However, some customers also noted that while the service is generally good, there can be occasional delays in follow-up appointments or service delivery. A few people mentioned dissatisfaction with response times, citing instances where promised follow-ups did not occur as expected.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt and efficient responses. Many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Response time

Users describe ambiguous interactions with response times. Some customers experienced disappointment with the... See more

Based on these reviews

Rated 5 out of 5 stars

Well, we've been with Reactive for years now and although we've called on them sparingly (ie they've probably done better out of us than vice versa!) when we have had cause to call on them the service... See more

Company replied

Rated 5 out of 5 stars

I've been with Reactive a few years now which is unusual for me as I tend to move around with policies as most companies are not worth staying with more than 1 year. Reactive are a breed apart apart.... See more

Company replied

Rated 5 out of 5 stars

In the three years I’ve been with Reactive with my impossibly troublesome Miele integrated coffee machine ( do NOT buy one!), they have been absolutely brilliant, uber efficient, incredibly profession... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly know... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

704 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good came early so all fixed now…

Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back of the pack there are calendars months which i can tick off every month so have 12 months of each happy customer 😀

April 8, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Andrea,

We are pleased we could not only fix the appliance but, also give recommendations!

Many thanks
Justin

Rated 1 out of 5 stars

The rodents are still in my attic and…

The rodents are still in my attic and the bate is still there so not happy that he said he would come out again and he has not

February 26, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Tina,

I’m sorry to hear this. I can see our team tried to contact you last week to check whether the issue was still ongoing.

I’ve asked the team to reach out again today so you should hear from us shortly; we’ll make sure this is resolved for you.

Many thanks
Charley

Rated 4 out of 5 stars

Dave the engineer was great.

Dave the engineer was great.
The time waiting for a follow up appt was a little disappointing.

March 16, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Lily,

We appreciate this feedback and will take this on board.

Many thanks
Justin

Rated 5 out of 5 stars

Good customer service

Good customer service. Very understand on what she was telling me and called me back very quickly with other updates on my request

March 5, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi William,

We are happy we could resolve your query in a timely manner.

many thanks
Justin

Rated 5 out of 5 stars

Great customer service!

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she closed by telling me she was going to pass my enquiry to the operations team and they will be in touch tomorrow

March 2, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Mrs Chopra,

Thank you for taking the time to leave us a review, we will be sure to pass on your kind words to Bee.

Many thanks
Charley

Rated 4 out of 5 stars

Good in timely fashion

Good in timely fashion

January 28, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Rabina,

We are grateful for you taking the time to leave us a review.

Many thanks
Justin

Rated 5 out of 5 stars

Alex was brilliant and dealt with my…

Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.

January 28, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Mebs,

We are delighted to hear you have been happy with the services over the years!

Many thanks
Justin

Rated 5 out of 5 stars

Very good well pleased on the odd…

Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes

January 14, 2026
Reactive Home Services logo

Reply from Reactive Home Services

Hi Mrs Hobbs,

Thank you for your review!

We’re really pleased to hear you’re happy with your experience, and that any issues were resolved quickly.

Kind regards,

Alicia

Rated 5 out of 5 stars

Professional and Friendly Support – Thank You, Bee!


I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly knowledgeable, keeping me informed throughout the process and making everything smooth and stress-free. It’s a real pleasure to deal with someone who takes pride in their work and genuinely wants to help. Thank you, Bee, for the excellent service — I really appreciate it!

January 14, 2026
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Robbo,

We are delighted to hear you had a great experience when dealing with us.

Many thanks
Justin

Rated 5 out of 5 stars

Very good customer experience reporting…

Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.

December 1, 2025
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Mrs & Mrs Burnell,

We are really happy to hear this feedback on your engineer visit!

Many thanks
Justin

Rated 5 out of 5 stars

Brilliant service

Very quick and efficient to organise and great contact from the engineer

November 14, 2025
Reactive Home Services logo

Reply from Reactive Home Services

Hi Sue,

We are thrilled the engineer could be arranged and the repair process with smooth.

Many thanks
Justin

Rated 5 out of 5 stars

Maintenance checks

Bee gave excellent service re our maintenance checks. Highly recommend.

November 13, 2025
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Alan,

We are delighted the checks came in useful!

Many thanks
Justin

Rated 5 out of 5 stars

Highly recommended

Highly recommended.
Two of our appliances broke down within a fortnight of each other. The service we received was very prompt. One of the appliances was replaced and the other was fixed. Excellent service.

November 4, 2025
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi,

We are happy to hear positive outcomes for your claims! We're always here if you need us.

Many thanks
Justin

Rated 4 out of 5 stars

Have just rung Reactive after my…

Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.

October 22, 2025
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Jacqueline,

We're pleased to hear that we are in the process of arranging a repair for your appliance.

Many thanks
Justin

Rated 5 out of 5 stars

RESPECT REACTIVE!!

Reactive are such a truly brilliant company to deal. I have a nightmare Miele integrated coffee machine that has now amassed NINE call outs/repairs and it has never been an issue for Reactive. First Class. Great value

October 3, 2025
Unprompted review
Reactive Home Services logo

Reply from Reactive Home Services

Hi Wayne,

We're delighted you are happy with the service provided!

Many thanks
Justin

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