Rearo Reviews 1,875

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the entire process pleasant. The products are frequently described as high quality, and the service, from initial contact to delivery, is consistently highlighted as excellent and efficient. People appreciate the smooth ordering system and timely deliveries. However, some customers experienced issues with damaged items upon arrival, though replacements were quickly provided. A few other people also felt that delivery times could be long, and some noted that certain accessory items, like edging trim, were of poor quality or had a bad color match.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Consumers find product to be positive. Many reviewers praise the excellent quality and great selection of... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness and... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Impeccable service throughout

The simplicity and professionalism was second to none.
From the phone call order through to the delivery or which the driver was extremely helpful and courteous.
Will definitely be using retro again 👏

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

We're giving our shower room a refresh…

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure.
Really easy ordering system.
The only issue was that it took the full 10 working days for us to get the delivery which was a pain as we were good to go apart from wetwall but Ryan did offer an alternative with a quicker delivery if we wanted.

September 4, 2025
Rated 4 out of 5 stars

Ordered a worktop for a customer and…

Ordered a worktop for a customer and asked if it came with edging to be told it did. When it got delivered there was no edging with it and this meant that I had to go and pick something up from them that would let me get the job done.

August 28, 2025
Rated 5 out of 5 stars

First time dealing with this company &…

First time dealing with this company & shall definitely be using again! Product is great quality & staff couldn’t have done enough to support me. They even cut to size for us for ease.
I have passed on many recommendations to friends for their own homes & businesses.

August 28, 2025
Rated 5 out of 5 stars

Very satisfied Inverness

Jordan in the Aberdeen was amazing to deal with. Very helpful and knowledgeable about my order. The order arrived when it was supposed to all the way to Inverness .Excellent service. Thank you.

August 11, 2025
Rated 1 out of 5 stars

Don't touch this company

We brought an island kitchen worktop 900x3000 it was delivered by one driver who asked my wife to help unload , this thing was so heavy it's ridiculous, luckily our Electrician was working so he lifted it with driver , had our kitchen fitted last week, came to unwrap and it was scored both sides , full length, after contacting to complain they stated you have 3 days to check it and washed their hands of it , customer service at its finest !! Horrible attitude

August 7, 2025
Unprompted review
Rearo logo

Reply from Rearo

Hi Kevin,

Thank you for taking the time to write this review.

Whilst Rearo are the manufacturer of the product, you did not purchase this item from us; you bought it from a distributor. Whilst we did carry out the delivery, our delivery terms of a one-driver kerbside delivery are clearly stated on our website, and would have been relayed to the company you purchased through. As the items were not purchased directly through us, Rearo are not the company you have a purchase warranty with.

Therefore, you need to bring your grievance to the attention of the third-party distributor.

We have raised this issue with the distributor in question and asked them to get in touch.

Rated 5 out of 5 stars

Good Quality boards

I always buy my Bathroom Wallboards from Rearo. Yes they may be a bit pricey but they are good quality boards and usually have what I want in stock

July 13, 2025
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service from the sales team in Glasgow. Dealt with a few team members over a few days whilst I made my choices for worktop, flooring and wall panels and they were all extremely helpful!
Special mention for Darryl who is a credit to the company! For such a young man, he was not only knowledgeable, but friendly and polite...rare qualities these days! Will definitely purchase from Rearo in the future.

July 8, 2025
Unprompted review

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