Rearo Reviews 1,875

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making the entire process pleasant. The products are frequently described as high quality, and the service, from initial contact to delivery, is consistently highlighted as excellent and efficient. People appreciate the smooth ordering system and timely deliveries. However, some customers experienced issues with damaged items upon arrival, though replacements were quickly provided. A few other people also felt that delivery times could be long, and some noted that certain accessory items, like edging trim, were of poor quality or had a bad color match.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Consumers find product to be positive. Many reviewers praise the excellent quality and great selection of... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness and... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service, called as had to change my order due to installation issues. They were very helpful and nothing was too much trouble. Order altered and still delivered on the day originally advised. Refund given for the difference and the items were better quality than expected.
Would recommend and use again.

November 22, 2024
Unprompted review
Rated 4 out of 5 stars

Quality products and helpful staff

I was looking for wet walls, kitchen splash backs and worktops. I called in a few times to look at products, and staff were friendly, patient and helpful. I was given samples to take home and advice about what might look best.
Products were delivered for free and arrived on time; one item was damaged and Rearo quickly resolved this by replacing the item the next day. I would use them again.

November 4, 2024
Rated 5 out of 5 stars

Peter at rearo was very good

Peter at rearo was very good, he was helpful, got us what we needed at a reasonable price. He went out his way to get us our splashback to match everything. He kept us up to date with our order. Would certainly recommend Rearo and Peter.

November 6, 2024
Rated 5 out of 5 stars

Worktop review

Ordered a sample first then put my worktop order in. Really fast delivery less than 2 weeks. The worktops are beautiful.. I love them
Grey sparkle .

October 24, 2024
Rated 5 out of 5 stars

Quick and easy service to use

Quick and easy service to use, excellent customer service - I had to phone about delivery as an emergency had came up and it was handled brilliantly by the team. Very quick delivery too.
Actually yet to get the panels up so cannot review them as of now.
But very happy with the buying and delivery of the products.

October 27, 2024
Rated 5 out of 5 stars

Great product, great customer service!

Sample was sent out fast with info leaflet, exactly what I wanted. Placed order online, was called with delivery day & driver msg 1 hour prior delivery. I could also have called the day before to narrow it down to a.m. or p.m. so great customer service, panels up & look fab

October 22, 2024
Rated 5 out of 5 stars

Superb Area Sales Representation

We were speculatively visited by Jonathan Wilson (area sales representative), who oversaw our purchase, and also provided some very useful and gratefully received notebooks, pens & brochures. Jonathan was easy to talk to and provided loads of useful & accurate supply information & advice. We had previously purchased from Rearo, and will definitely be re-purchasing products again.

October 2, 2024

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