Rebel Plants Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants arrive healthy and vibrant, often exceeding expectations compared to online images. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers are also very satisfied with the overall ordering process and the helpfulness of the customer service, making their experience pleasant and reliable. However, some customers also noted issues with packaging, finding the adhesive tape difficult to remove and potentially damaging to plants. A few other people also felt that the product received did not always match the online description, particularly regarding colors or plant size, leading to disappointment. There were also instances where plants arrived with pest issues or damage, and some reviewers expressed dissatisfaction with the company's response to these concerns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and condition of plants and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease... See more

Service

Customers consistently note positive experiences with service, highlighting great service, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... See more

Company replied

Rated 5 out of 5 stars

Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with the beautiful plants and pots I ordered - they were even better 'in person' than the pictures on the website ! They were packaged so well and look so healthy and alive - will d... See more

Company replied

Rated 5 out of 5 stars

Clear notification during the despatch and delivery process. The plant arrived in excellent condition, very well wrapped. No spillage of the earth, soil was still slightly damp. I was excited to add i... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Interior Designer
  4. Plant Display Store
  5. Pottery Store

Written by the company

Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(273)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your reply is Totally untrue.

Your reply is Totally untrue.
I reordered broken pots, payment went through on Amazon. to be then messaged 3 days later, you had no pots left. No one, asked for, Saturday delivery or free pots, I just wanted what I ordered. The pots were not packed well at all, just floating in plastic bits, able to bang together. So don't blaim Royal Mail for your innefficiencies.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent online plant service

Excellent customer service, prompt feedback to order, lovely plants and pots in sustainable packaging. Good will gesture made good without request. Would definitely buy again and would recommend to others too

January 14, 2025
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your kind words! We're delighted to hear that you had a great experience with us and appreciated our sustainable packaging and customer service. Your support means a lot, and we look forward to serving you again in the future. Happy planting! 🌿✨

Rated 5 out of 5 stars

Well Packed and in excellent condition.

The best plants I have bought from an online seller. The plants were in excellent condition and were sent well packed and secure in the box. Also an excellent website and questions answered in quick time.

January 23, 2025
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your plants and the service. We put a lot of care into packing and making sure everything arrives in perfect condition, so it’s great to know that it made a difference. If you ever need anything or have more questions, don’t hesitate to reach out — we’re always happy to help!

Thanks again for your support!
Rebel Plants

Rated 5 out of 5 stars

Beautiful plant pot

Beautiful plant pot, arrived super quickly, well packaged and fits my plant perfectly. Also great helpful communication from Rebel plants when I realised I had ordered the wrong size pot and wanted to change it to the smaller size. They were lovely about, changed my order and refunded the balance. Would 100% recommend and order from them again!

January 23, 2025
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your amazing feedback! We're so glad to hear the plant pot is a perfect fit. It’s always our goal to make sure you’re completely happy with your order, and we’re thrilled that we could assist. Your support means the world to us, and we look forward to helping you again in the future!

Thanks again for choosing Rebel Plants!

Rated 5 out of 5 stars

First time purchasing from Rebel…

First time purchasing from Rebel Plants. I was pleasantly surprised at the variety of orchids available. Couldn’t resist, so I purchased 5 different varieties. I was then worried about how they would arrive. I needn’t have as they were so securely packaged. Each orchid individually wrapped and protected. They arrived in perfect condition and looking incredibly healthy. I am a very happy customer. Thank you so much.

January 22, 2025
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us.

We have carefully selected all our orchids—they are rare and truly special varieties. We’re so glad to hear that they arrived safely and hope you enjoy them! Each one is chosen with care to ensure it adds a unique touch to your collection.

We look forward to serving you again!

Kind regards,
Rebel Plants

Rated 5 out of 5 stars

Speedy service and gorgeous little…

Speedy service and gorgeous little plant pots.

December 30, 2024
Rebel Plants logo

Reply from Rebel Plants

Hello,

Thank you so much for your kind words and for taking the time to leave such a wonderful review! We're thrilled to hear that you're happy with the quick delivery, beautiful plant, and pot. It means a lot to us that you’ll be ordering again!

If you ever need anything or have any questions, don’t hesitate to reach out. We can’t wait to welcome you back to Rebel Plants!
izzy

Rated 5 out of 5 stars

Beautiful plant and pot

Quick delivery, beautiful plant and pot will definitely be ordering from Rebel Plants again!

January 2, 2025
Rebel Plants logo

Reply from Rebel Plants

Hi,

Thank you so much for your lovely feedback! We're thrilled you loved the quick delivery, plant, and pot. We can’t wait to serve you again soon!

Rebel Plants

Rated 5 out of 5 stars

It was a great experience picking up…

It was a great experience picking up from the warehouse. Everything is smooth and well organized. The plant is in great condition and being well wrapped. Would definitely recommend to friends and looking forward to see more plants listing.

December 27, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review! We're thrilled you had a great experience and love your purchase. If you ever need anything, we’re here to help.

Best wishes,
Izzy
Rebel Plants

Rated 3 out of 5 stars

Beautiful selection of flowers but out…

Beautiful selection of flowers but out of 4 orchids I have ordered, 2 are already dying :(

November 28, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you for your feedback.

We're sorry to hear about your experience. We have full confidence in the quality of our plants, so we would like to investigate further. Please contact us (mail to: info@rebelplants.co.uk) and share a photo of the plant, and we'd be happy to assist you with its condition.

Kind regards
izzy

Rated 5 out of 5 stars

Beautiful Pot

Wonderful product, you can tell a lot of care has gone into the making of these pots. We actually bought from the website in the end, but we were messaging the business from Etsy as we had some questions and they were ever so helpful and kind explaining the exact measurements and what pot would be best for the plant we bought. 10/10!

November 26, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your kind words! We're thrilled to hear that you love the pot and appreciate the care that went into making it. It was our pleasure to assist you and ensure you got the perfect match for your plant. Your support means the world to us—thank you for choosing Rebel Plants! 💚🌱

Rated 5 out of 5 stars

flowers secured perfectly

flowers secured perfectly. they are beautiful, smells beautiful. green roots healthy. I recommend the shop with all my heart. Best regards.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good value, great plants!

Fast delivery and great plants… that actually deliver to Northern Ireland! Which is a hard thing to find post-Brexit. Thanks folks! Wish I’d knew about you sooner. Reasonably priced too. Would highly recommend the potting soil mixes to go along with your plants. Takes a lot of the stress out knowing they’ll be just fine in a new pot!

October 29, 2024
Rated 5 out of 5 stars

Beautiful plant,arrived on time,well…

Beautiful plant,arrived on time,well packed

October 28, 2024
Rebel Plants logo

Reply from Rebel Plants

Hello,

Thank you so much for your kind words and for taking the time to leave such a wonderful review! We're thrilled to hear that you're happy with the quick delivery, and beautiful plant.

If you ever need anything or have any questions, don’t hesitate to reach out. We can’t wait to welcome you back to Rebel Plants!

Rated 5 out of 5 stars

Very good communica…

Very good communication and very helpful. Did there best to provide a great experience.

October 28, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful review! We're thrilled to hear that you love the pot and that the colors exceeded your expectations. It's always our goal to provide fast and efficient service, so we’re happy to know that you had a smooth experience. We truly appreciate your recommendation and look forward to serving you again!

Rated 4 out of 5 stars

Good afternoon plants

Good quality plants. Healthy roots. Ordered phalenopsis peloric and flowers came broken. I was very sad but the rest of the plant was looking good. Upon contacting the seller I got some refund which was good and fair. Very fast reply and refund. Its 4 not 5 as i think they have to pack the plants better. Packaging is very basic and does not protect the plant enough.

October 10, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you for your feedback! We're glad to hear you were happy with the quality of the plants and our customer service.

We’re continuously working to improve our packaging to ensure fragile plants arrive safely, and your comments will help us make those improvements. Thank you for your understanding, and we hope to serve you even better in the future! 🌱
Izzy

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