Rebel Plants Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants arrive healthy and vibrant, often exceeding expectations compared to online images. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers are also very satisfied with the overall ordering process and the helpfulness of the customer service, making their experience pleasant and reliable. However, some customers also noted issues with packaging, finding the adhesive tape difficult to remove and potentially damaging to plants. A few other people also felt that the product received did not always match the online description, particularly regarding colors or plant size, leading to disappointment. There were also instances where plants arrived with pest issues or damage, and some reviewers expressed dissatisfaction with the company's response to these concerns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and condition of plants and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease... See more

Service

Customers consistently note positive experiences with service, highlighting great service, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... See more

Company replied

Rated 5 out of 5 stars

Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with the beautiful plants and pots I ordered - they were even better 'in person' than the pictures on the website ! They were packaged so well and look so healthy and alive - will d... See more

Company replied

Rated 5 out of 5 stars

Clear notification during the despatch and delivery process. The plant arrived in excellent condition, very well wrapped. No spillage of the earth, soil was still slightly damp. I was excited to add i... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Interior Designer
  4. Plant Display Store
  5. Pottery Store

Written by the company

Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(273)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Fantastic!
Stunning pot .
The colours are even better in real life than in the pictures.
Fast efficient delivery
Thoroughly recommend

September 26, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful review! We're thrilled to hear that you love the pot and that the colors exceeded your expectations. It's always our goal to provide fast and efficient service, so we’re happy to know that you had a smooth delivery experience. We truly appreciate your recommendation and look forward to serving you again!

Rated 3 out of 5 stars

Orchid gift

I bought an orchid and pot with a gift card for my friend to show my love and support as she starts chemotherapy. I had them delivered and didn’t hear anything so I checked they were delivered, which they were. The delivery took longer than expected but not a huge problem as they weren’t for a birthday or special date. I still didn’t hear anything a few days later so I decided to call in case they were delivered to the wrong house, only to find my friend had received them but had no idea who they were from. No gift card or my words of support. This was only an extra £1.99 and that’s not a huge loss but it lessened the impact and experience for my friend going through a serious health concern.
I haven’t seen the orchid or pot myself yet but my friend does say the quality of the orchid plant is superb, vibrant and healthy with a huge amount of beautiful flowers and is very happy with the pot.
I would have given a 5* review had it not been for the missing card because it was very important she received the words of encouragement, support and love. Because the plant quality is good, I would give them another chance.

September 23, 2024
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Reply from Rebel Plants

Thank you for your valuable feedback; it means a lot to us. We take great care with our packages, especially when they include gifts or special requests, because we truly understand how important they are.

Our goal is to make our customers as happy as possible when they receive their orders from us. Unfortunately, this was a human error, and we sincerely apologize for the missing card. We have issued a refund for the gift packaging.

If you choose to give us another chance, we’ll make sure to do our very best for you. I will also pass your feedback to our packaging team to help improve our service. Thank you for your understanding.

Best regards,
Izzy

Rated 5 out of 5 stars

Beautiful pots and great customer…

Beautiful pots and great customer service. Pots arrived broken and they quickly dispatched new ones that arrived in perfect condition.

September 9, 2024
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Reply from Rebel Plants

Thank you for your review! We're thrilled you love the pot and our customer service. We are working hard to make everything right. We appreciate your recommendation and hope to serve you again soon!

Rebel Plants
Izzy

Rated 5 out of 5 stars

Ordered a variegated monstera cutting

Ordered a variegated monstera cutting, expected to receive a leaf, with hopefully one or two small roots. It has a full root ball, I’m really delighted. Packaging was minimal, ingenious and almost entirely biodegradable.

September 25, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your kind words! We're delighted you’re happy with your variegated monstera cutting and the surprise of a fully rooted cutting. We're also glad you appreciated the eco-friendly packaging.
We look forward to serving you again! Thank you for choosing us.

Rebel Plants Team
izzy

Rated 5 out of 5 stars

Plants were well packaged

Plants were well packaged. Beautiful blooms.
Just sad with one order with not looking great roots.

September 2, 2024
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Reply from Rebel Plants

Thank you for your 5-star review! We're thrilled that you're pleased with your order. Your feedback means a lot to us, and we can't wait to assist you again in the future!

Rated 5 out of 5 stars

my plant arrived in good condition,well…

my plant arrived in good condition,well packed as well.Has settled in well, love it.

September 2, 2024
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Reply from Rebel Plants

We’re thrilled to hear that you had a great experience with us. Your support means the world to our small business, and we’re so glad that we could meet your expectations. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!

Thanks again for choosing us!

Best regards,
Izzy
Rebel Plants Team

Rated 5 out of 5 stars

Healthy

Healthy, unique plants and friendly staff!

August 30, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your kind words! 🌱

We’re delighted to hear that you enjoyed our plants and found our staff friendly! Your feedback truly brightens our day. If you ever need more plants or have any questions, we’re always here to help!

Thanks again for your support!

Best regards,
Izzy
Rebel Plants Team

Rated 5 out of 5 stars

Pleased with the pots

Easy to order. I ordered 3 pots and they were all beautiful. I will be looking at the website again for items for my new house and garden.

August 22, 2024
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Reply from Rebel Plants

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you're happy with your purchase and experience. Your kind words mean a lot to us and motivate us to keep delivering the best quality and service. If you ever have any questions or need further assistance, feel free to reach out. We're always here to help!

Rebel Plants Team

Rated 5 out of 5 stars

Lovely pots delivered very quickly and…

Lovely pots delivered very quickly and well packaged

August 15, 2024
Rebel Plants logo

Reply from Rebel Plants

We truly appreciate your 5-star review! 🌿 It's wonderful to hear that you're satisfied with your experience. We're passionate about providing high-quality plants and excellent service, so your feedback means the world to us. Don't hesitate to get in touch if you need anything else. Thanks again for choosing us!

Rebel Plants Team

Rated 5 out of 5 stars

These orchids are beautiful and are my…

These orchids are beautiful and are my new favourites out of all my orchids. They arrived quick and well packaged I couldn’t be happier with these lil cuties, i absolutely love them!

August 5, 2024
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Reply from Rebel Plants

Thank you for the glowing 5-star review on our orchid! We're thrilled to hear that you're happy with your purchase. Orchids can be a bit tricky, but it sounds like you have a green thumb! We hope the bloom brings beauty and joy to your space for many months to come. Thanks again for choosing us! 🌸

Rebel Plants

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Packed perfectly. Thank you.

July 23, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for the wonderful review! We're thrilled to hear that you're happy with your purchase and experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon. 🌿

Rebel Plants

Rated 5 out of 5 stars

The service and product was very good

The service and product was very good

July 22, 2024
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Reply from Rebel Plants

Thank you for your fantastic review! 🌟 We're so glad you're happy with your experience and the product. It's always a pleasure to serve customers like you, and we look forward to helping you again in the future. Enjoy your new plant! 🌱

Rated 5 out of 5 stars

Set of 3 planters were exactly as…

Set of 3 planters were exactly as advertised and delivered well packaged. Although seen this companies products on other platforms, I got a much better price by dealing direct.

July 11, 2024
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Reply from Rebel Plants

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with us. Your feedback truly means the world to our team.

We're committed to providing the best possible service and your kind words reaffirm that we are on the right track. If there is anything more we can do for you, please don't hesitate to reach out.

Thank you again for your support.

Best regards,
Rebel Plants

Rated 3 out of 5 stars

Orchid not in the best condition

Orchid arrived promptly, however the flower only ladyed a week and the roots were not the best, some brown which for an orchid is not good. I have many orchids and can keep them flowering fir months so a little disappointed

June 27, 2024
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Reply from Rebel Plants

Hello,

We're sorry to hear that your experience wasn't as great as we hoped it would be. We always choose the best possible plants for our valued customers, but as living creatures, they can sometimes be affected by shipping or adjusting to a new environment. We wish you had contacted us before leaving a review, as we always offer solutions for any issues. We've sent you an email, and if you're open to giving us a second chance, we'd be delighted to serve you again soon.

Best regards
Izzy

Rated 5 out of 5 stars

Orchids

I have now made 4 different purchases from rebel plants as the plants are extremely well packaged in biodegradable packaging and they always arrive in super quick time. What impresses me the most is that the orchids are always healthy and in great condition, also they have a lovely range of orchids which you don’t find in a regular shop or garden centre.

June 13, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you are satisfied with your purchase and our service. Your feedback is incredibly valuable to us and helps us continue to improve and provide the best possible experience for our customers.

If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Beautiful pots

Beautiful pots bought as a gift. Very efficient service. Picked up from the Morden address. No human interaction but they were waiting for me exactly where they said they would be, safely packaged.

June 20, 2024
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Reply from Rebel Plants

We are delighted to receive your 5-star review! It means a lot to us that you are happy with your experience at Rebel Plants. Your kind words inspire us to keep providing high-quality products and exceptional service.

If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Warm regards,
Rebel Plants

Rated 5 out of 5 stars

Excellent service

Excellent service . Fast delivery and very well supported. Plant was in excellent condition . Very good shop

June 18, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your feedback motivates us to continue providing the best service possible.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you once again for your support!

Best regards,
Rebel Plants

Rated 5 out of 5 stars

It was a gift for my daughter she said…

It was a gift for my daughter she said it was a beautiful plant and was very pleased with it

June 10, 2024
Rebel Plants logo

Reply from Rebel Plants

We are delighted to receive your 5-star review! It means a lot to us that you are happy with your experience at Rebel Plants. Your kind words inspire us to keep providing high-quality products and exceptional service.

If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Warm regards,
izzy

Rated 5 out of 5 stars

Plants arrived really healthy and super…

Plants arrived really healthy and super well packaged. Great plants, great experience

June 13, 2024
Rebel Plants logo

Reply from Rebel Plants

Hi Bev,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're pleased with your purchase and our service. Your feedback is incredibly valuable and motivates us to continue delivering the best for our customers.

If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

Best regards,
Izzy
Rebel Plants

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, so beautifully & securely packed that the 2 potted orchids inside survived the delivery INTACT!!!!!. Hat off to your team. Many thanks.

June 10, 2024
Rebel Plants logo

Reply from Rebel Plants

We are delighted to receive your 5-star review! It means a lot to us that you are happy with your experience at Rebel Plants. Your kind words inspire us to keep providing high-quality products and exceptional service.

If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Warm regards,
Rebel Plants

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