Rebel Plants Reviews 

273
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants arrive healthy and vibrant, often exceeding expectations compared to online images. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers are also very satisfied with the overall ordering process and the helpfulness of the customer service, making their experience pleasant and reliable. However, some customers also noted issues with packaging, finding the adhesive tape difficult to remove and potentially damaging to plants. A few other people also felt that the product received did not always match the online description, particularly regarding colors or plant size, leading to disappointment. There were also instances where plants arrived with pest issues or damage, and some reviewers expressed dissatisfaction with the company's response to these concerns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and condition of plants and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease... See more

Service

Customers consistently note positive experiences with service, highlighting great service, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... See more

Company replied

Rated 5 out of 5 stars

Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with the beautiful plants and pots I ordered - they were even better 'in person' than the pictures on the website ! They were packaged so well and look so healthy and alive - will d... See more

Company replied

Rated 5 out of 5 stars

Clear notification during the despatch and delivery process. The plant arrived in excellent condition, very well wrapped. No spillage of the earth, soil was still slightly damp. I was excited to add i... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Interior Designer
  4. Plant Display Store
  5. Pottery Store

Written by the company

Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(273)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant. My orchid arrived in perfect condition. Quick delivery and very well packaged.

May 28, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Quick delivery

Quick delivery

May 23, 2024
Rebel Plants logo

Reply from Rebel Plants

We are absolutely delighted to read your 5-star review! Your positive feedback means the world to us, and we're thrilled to hear that you are pleased with your experience at Rebel Plants. Your satisfaction is our top priority, and your kind words motivate us to keep providing the best service possible.

Rated 5 out of 5 stars

Amazing quality plants.Beautiful plants in perfect condition

Beautiful plants in perfect condition. Arrived on time and really well packaged. The fragrant orchid I purchased was just like in the picture and the scent is amazing. A good selection of pots too, to go with your plants. Will definitely order from them again.

May 23, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

The plant pot is beautiful

The plant pot is beautiful

January 29, 2024
Rebel Plants logo

Reply from Rebel Plants

Hi,

Thank you for your 5-star review! We're delighted to hear you're happy with your purchase. Your support means a lot to us.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Perfect

Perfect. Monkey monstera good size, well packaged and looks stunning with its big brother cheese.
Delivery was fast and efficient.

May 7, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Excellent plants good delivery

Excellent plants good delivery

April 29, 2024
Rebel Plants logo

Reply from Rebel Plants

Hi,

Thank you for your 5-star review! We're delighted to hear you're happy with your purchase. Your support means a lot to us.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

Plants came quickly

Plants came quickly. Well packaged. Are doing well so far.

April 23, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Best regards,
Rebel Plants

Rated 5 out of 5 stars

The plant arrived very quickly and was…

The plant arrived very quickly and was well packaged. The plant is in excellent condition and seems to be settled in it's new home.

March 12, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our lovely plants.

Rebel Plants
izzy

Rated 5 out of 5 stars

Nice products and good communication…

Nice products and good communication from the seller to resolve any issues.

February 26, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

We're especially glad you were happy with our service. Can't wait to see you again.

Rebel Plants
izzy

Rated 5 out of 5 stars

Amazing

Amazing company! The most beautiful plant and it was wrapped and packaged so securely and well. Delivery was quick.

March 4, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our plants. We appreciate you taking the time to share your positive feedback - it means a lot to our team! We're especially glad you were happy with how healthy and well-packed your new plant arrived.

We hope to see you again soon when you're looking to add to your plant collection!
Rebel Plants
izzy

Rated 5 out of 5 stars

all ok

all ok, pot well packaged

March 11, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review.

Rated 5 out of 5 stars

Well packaged

Well packaged, and on time, will deal again. Regards Dave

February 26, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your 5-star review

Rated 5 out of 5 stars

Awesome as ever!

Awesome as ever:D really pleased with my plants very well packed. My go to place for plants and pots from now on. thanks

February 6, 2024
Rebel Plants logo

Reply from Rebel Plants

Hello,

Thank you for your genuine and dependable feedback. We greatly appreciate your 5-star review. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do for you. We look forward to serving you again in the future!

Rebel Plants
izzy

Rated 2 out of 5 stars

I was disappointed

I was disappointed, my Philodendron melanochrysum was of good size but missing the two bigger leaves and the growth tip was damaged, not sure the emerging leave will survive. The plant was not properly packaged. My Philodendron verrucosum was too small and soft, probably growing on a tub or glass house and not properly harden off. The leaves are all floppy and struggling to survive. I probably wont buy again from here.

UPDATE: I never asked for any plant guarantee or made any complaint to the vendor, as they seem to suggest. I just wanted to share my honest review on my disappointment with the quality of the plants and packaging because this may affect others.

February 8, 2024
Rebel Plants logo

Reply from Rebel Plants

Dear Mr Silva,

Upon reviewing the photos you provided, it seems that you have repotted the plants and changed their soil.

However, it's important to note that besides providing photos of the box and packaging when you receive the plants, keeping the plants in their original pots and documenting them as proof is crucial like all other sellers ask. If you change the soil and pots of the plants immediately upon receiving them, these plants fall outside of our guarantee. I'd like to inform you that without seeing a picture of how you received the products and the damaged box package, we cannot evaluate them within the scope of our guarantee.

Regrettably, altering the pots and soil without prior consultation with us voids the product's warranty.

We advise against immediately transferring the plants to different pots and soil upon purchase. Unfortunately, we do not recommend repotting a small plant from a 6cm pot into a larger 9 or 10cm pot. We could have provided recommendations for the appropriate soil as well when it is time for repotting.

We stand behind our guarantee and take full responsibility for any damage that may occur during transit to our plants. Thank you for adhering to the terms.

Regards
Izzy


Dear Mr Silva,

We're sorry to learn that your experience with us hasn't met your expectations, especially when compared to the positive experiences of our other customers. We truly wish you had reached out to us before leaving your review. Our team is always here to assist and ensure our customers' satisfaction.

Please don't hesitate to reach out to us so we can make things right and restore your confidence in our service. I'm pleased to inform you that one of our colleagues has already reached out to you regarding your recent experience. Please take a moment to review the email from our colleague.

Thank you for bringing this to our attention. We appreciate the opportunity to improve and hope to have the chance to turn your experience around.

Warm regards,
Rebel Plants
izzy

Rated 5 out of 5 stars

Absolutely thrilled with both plants…

Absolutely thrilled with both plants that I ordered.
They look beautiful.
Delivery & packaging was 1st rate.
I certainly will not hesitate to shop with this fabulous company again.
Thank you to you all & well done.

February 9, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're here to assist you in any way we can.

Rebel Plants
izzy

Rated 5 out of 5 stars

Each time I order from Rebel ny order…

Each time I order from Rebel ny order comes quickly, are in great health & at a good price. I highly recommend them :-)

January 30, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way. Thanks again for choosing us and for your valuable feedback!

Rated 5 out of 5 stars

Extremely fast delivery

Extremely fast delivery , the orchid was beautiful and in excellent condition , with lots of buds ready to open still .

February 9, 2024
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Your 5-star review brightened our day! Thank you so much for taking the time to share your positive experience with us. We're delighted to know that we can meet your expectations and provide you with excellent service. If there's anything else we can do to make your experience even better, please feel free to reach out. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

5* Company!

This company are 5*. The pots arrived promptly and were extremely well packaged and best of all, were exactly the same quality, as shown, on their site. Couldn't be happier!

January 8, 2024
Rebel Plants logo

Reply from Rebel Plants

Thank you from the bottom of our hearts for your incredible 5-star review! Your satisfaction is our ultimate goal, and we're thrilled to have met and exceeded your expectations. If there's ever anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here for you every step of the way. Thanks again for choosing us and for your valuable feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look