Rebo Trampolines Reviews 

730
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more

Company replied

Rated 3 out of 5 stars

Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more. Goods thankfully in... See more

Rated 1 out of 5 stars

Appalling dispatch time and customer service . No responce to email , but did answer the phone after 22 mins of waiting! Strangely enough they could see my email immediately I mentioned it . Ite... See more

Rated 4 out of 5 stars

Parcels arrived one day earlier than anticipated, two days after purchase which was great, although one box had opened...nothing missing though which was fortunate. Easy to assemble, and so far lots... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Here at Rebo development and innovation never stops and we are constantly working on new product and categories, our most recent achievements include the Halo enclosure system & our Air Lock zip free enclosure entrance. We are extremely proud of our Safe Jump trampolines which were specifically developed for younger children and offer what we believe is the safest environment in the industry.


Contact info

3.6

Average

TrustScore 3.5 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(730)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The children love it 14 feet of utter…

The children love it 14 feet of utter joy
However I didn’t really think about how much soil and clay had to be dug out ,huge amount.
Love the trampoline

November 24, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, it is a lot of digging for the 14 foot one but definitely worth it :)

Heather

Rated 5 out of 5 stars

Spare Parts

Great service when I bought the trampoline the. When some of it was damaged the parts were sent and received within a couple of days.

November 5, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, i'm glad we were able to help :)

Heather

Rated 5 out of 5 stars

Great trampoline

Great trampoline, quality, price, ease of assembly. Thanks

October 26, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review :) Enjoy the trampoline

Heather :)

Rated 5 out of 5 stars

Enjoyable product for children

Excellent item my daughter loves playing with here friends in it. Orderd trampoline else where same brand. Accidentally burnt the net from heat from a fire so orderd a replacement net from rebo themselve the price off the replacement net was very expensive including the discount and postage cost other than that excellent product would recommend to others.

October 22, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad they are all back on the trampoline having fun again

Heather :)

Rated 5 out of 5 stars

Brilliant- delivered earlier than…

Brilliant- delivered earlier than expected and it’s a fantastic solid trampoline. Worth every penny. Highly recommend this company and product.

October 6, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad it came early :)

Heather

Rated 5 out of 5 stars

Our trampoline is repaired.

Our trampoline blew away in the storm in January 2018 and was badly damaged just as we had assembled it. Someone had removed the tie-down pegs to mow the lawn. My nephew had never used it.
New bits were needed. He'll have his trampoline back now, when I've assembled it again.
The staff at Rebo were really helpful and obliging.
The delivery service was quick and efficient, everything was carefully packaged.

October 5, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Hi Peter, glad we could help and I hope your nephew gets to enjoy his trampoline again soon, we appreciate the review, thank you

Heather :)

Rated 5 out of 5 stars

Easy to assemble

Easy to assemble, great quality and kids love it!!

September 30, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad the kids love it :)

Heather

Rated 4 out of 5 stars

Box damaged and parts missing

Box damaged and parts missing. Spoke with customer service and they put replacement parts out on 24hr delivery service 👍🏻

September 24, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad we could help

Heather :)

Rated 5 out of 5 stars

Initial hiccup assembling the frame but…

Initial hiccup assembling the frame but smooth sailing after that. It is a well-designed trampoline and feels sturdy. The kids are loving it!

September 20, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad they are enjoying the trampoline

Heather :)

Rated 4 out of 5 stars

Rain Cover for 12' Trampoline

We ordered a rain cover for our 12' trampoline. I did ask before I ordered if it had S clips and I was told it had. Ordering was easy and Rebo dispatched it the very next day but then Royal Mail took about 3 days to deliver it. When opened there were no S clips but velcro ties. These fitted around the posts on our trampoline and were easy to put on securely. It looks a little thin but as long as it resists the wind and rain we will be happy.

September 18, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, if we can help with anything at all please do not hesitate to contact me

Heather

Rated 5 out of 5 stars

Really helpfull customer service i lost…

Really helpfull customer service i lost a bolt and they sent me another one and trampoline is lovely thank you

September 14, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

So glad you like it, if you need anything else at all don't hesitate to contact us

Heather

Rated 5 out of 5 stars

Great trampoline

Great trampoline , solid and sturdy , easy to assemble

September 10, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review

Heather

Rated 1 out of 5 stars

I brought a Revo trampoline from them…

I brought a Revo trampoline from them for my daughters birthday. However they sent two of the same boxes and my daughter didn’t manage to have the trampoline on her birthday. When contacted they were apologetic and sent the correct box and were quick to collect the wrong box! However, they also said they would send me an accessory pack as a way of apologising, this has never been received!! I would not recommend this company, their customer service was awful!!!

September 3, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

I do apologise, I have emailed you as this was ordered back In June I had thought it had arrived with you.

I have sent you out an accessory pack today

Heather

Rated 5 out of 5 stars

Excellent quality trampoline

Delivered as expected. Instructions were easy to follow & I put the majority of it up myself; it’s easier to put up the net with 2 people. Trampoline quality is excellent, spring mat is very thick & doesn’t move around during use & the net is very protective. U shaped entrance seems safer than a straight zip. Trampoline has the perfect spring for all my children from aged 2-13. They love it & have been on it for hours. I really like the shape of the net as it gives extra bounce room. Would recommend this type of trampoline.

September 2, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad you children love the trampoline

Heather

Rated 5 out of 5 stars

Fantastic Purchase!

Really pleased with the quality of the trampoline. Easy to assemble. The kids love it!

September 2, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Thank you for the review, glad it was easily assembled

Heather :)

Rated 2 out of 5 stars

Poor delivery service

Ordered a trampoline direct from Rebo which was due to be delivered on Thursday. On Wednesday night we checked the tracking link which said the parcel had already been delivered. As we did not have the parcel we contacted both Rebo and the courier who said the parcel was lost. Rebo assured us another trampoline would be delivered by the courier on the Friday (24th). We still do not have the trampoline that costs over £300 and we are having to chase the courier and Rebo again. Very poor delivery service! Let's hope the trampoline is better than the service

August 28, 2018
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

I hope the trampoline was good once it was there, i can only apologise again for the courier delay and i have passed on your feedback

Heather

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look