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rebuy.nlReviews 

4,783
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I bought Xiaomi, the phone was in an excellent condition with the original box , the only thing I don't like is that there was no charger

Rated 3 out of 5 stars

Mane years, I enjoyed refurbished stuff from reBuy. Up until now, when I found out that I bought items for the «discounted» prices which are comparable to the same yet BRAND NEW items at a local pro... See more

Rated 5 out of 5 stars

I have sold items to rebuy a few times already and I am really satisfied. They buy in at good, realistic prices, process the item inspection quickly and pay the agreed amount without hassle. Excellent... See more

Rated 5 out of 5 stars

I've been trying to buy reusable stuff to save money and reduce waste, especially for something as expensive as smartphones. Got a refurbished Iphone 12, 128GB, Good condition. It was delivered 2 d... See more

Company details

  1. Electronics & Technology

Written by the company

Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, rebuy koopt het in!


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4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

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(4,783)

552 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience!

I am really happy about the entire process. I was at first a bit skeptical but somehow based on instincts, if decided to go for the sale. The entire process of sending was so smooth. And its really good that you dont need to pay for sending your stuff. My lens was in perfect condition and got an offer based on the "like new" condition. The offer was much higher than what other websites were offering. Once the parcel was delivered, after 4 days I got the exact amount they promised in my bank account. I really look forward to doing more business with them!

September 13, 2024
Rated 1 out of 5 stars

First and last time im working with…

First and last time im working with this company.I sold them used Iphone 12 pro max condities like new all accessoires inside with origineel box.Ive got message that the iphone have defect of back camera with flash and no lightning kabel inside.I took photos and video what was in box before i send 👍i took videos and photos with this apple 2 weeks ago worked perfect.Do i have to say more? Never ever and i will not buy even from this thing

August 19, 2024
Unprompted review
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Reply from rebuy.nl

Hello Bartosz,
Thank you very much for your feedback!

We are sorry that you are not happy with your experience with us.

We understand that it is an annoying situation but my colleagues in the technical department can only review what they receive, and unfortunately do not know if the condition before shipping was better or not. Sadly we have never received any message from you with your pictures or videos or in general.
In case customers are not happy with the offer they received, we always offer the option to return the phone to you for free so you could have checked yourself.
So far I can see however you accepted the offer so at this point, there is not much we can do and I am sorry about that.
Please feel free to reach out to us if you do not agree or have questions regarding our offer or other matters.

You can reach us on https://www.rebuy.nl/my/help or give us a call on 030 774 03 09 from Monday to Friday between 11:30 and 17:30.

Kind regards,
Your rebuy team

Rated 5 out of 5 stars

Honest and clear communication

I already bought a couple of HomePods at Rebuy but I’ve never sold my devices through this company.
I was pretty nervous to send my MacBookPro from The Netherlands to Germany. But they arranged the shipping label and it reached his destination at Rebuy safely and on time.
They were honest and kept the price which they offered when I described the state of the MacBookPro beforehand.
I am really satisfied with this experience. Would definitely recommend Rebuy to other people! Thank you!

July 11, 2024
Unprompted review
Rated 2 out of 5 stars

Be careful with their 1st price and make pictures!

I would advise you to take pictures of the product you sell to rebuy so you can compare their evaluation and pictures of the product with yours. I can only speculate whether they changed my phone with a damaged other model that had the same color. I haven't sent my phone in the condition that they addressed. And without evidence, they can easily lower their first bid with a great sum of money. Without any possibility to renegotiate a fair price, they offered just 60% of the first bid when I packaged my phone and sent it to rebuy.

Don't be fooled by that first attractive bid, it seems like a candy to make you sell it. There's no possibility to communicate and renegotiate and frankly, the 60% new offer just doesn't represent a fair deal for my phone.

June 12, 2024
Unprompted review
rebuy.nl logo

Reply from rebuy.nl

Hello,

First of all, we are sorry that you were not satisfied with the offer you received!

We try our best to meet the customers expectations, that is why our first offer is completely based on what the customer declares when describing the condition of the product.

After the product has been sent to us, we have a team of technicians who thoroughly inspect the product on its functionality and the general condition. Based on these findings, a new offer is created. If there is a reduction compared to the initial estimation, you will receive an email with the explanation to why it was reduced and if possible it will be substantiated with pictures as well. At this point you can ask why it was reduced and my colleague’s will make sure to explain it as best as possible.

We indeed do not offer the possibility to negotiate nor do we state that we do. The reason for this is with the sheer amount of purchases we get offered, it would not be feasible at all to start negotiating with every customer. We believe it is fair to ask for understanding in this matter. However we do give the option to decline the offer in case the offer is not satisfying and in that case we will return the product for free to your address.

If you indeed did not receive any information on why the offer has been reduced, please contact us through https://www.rebuy.nl/my/help or give us a call at 030 774 03 09 from Monday to Friday between 11:30 and 17:30.

We will be happy to help!


Best wishes,
Your rebuy team

Rated 5 out of 5 stars

Top company for Refurbished products(better than New)

I think, it's the best company for the refurbished products, making them completely new with big discounts too, the experience I would say better than original and on top of that a massive 3 years of garranty, the reason why I am associated with them already a very long time with lot of products and will remain so in future also. Thanks a lot reBuy.

May 8, 2024
Rated 3 out of 5 stars

iPhone 'as new', but with low battery capacity.

Bought an iPhone 'as new'. From the outside as new indeed, including the packaging (Apple). But the max battery capacity was only 82%. This is disappointing... I would expect at least 90%.

April 17, 2024
rebuy.nl logo

Reply from rebuy.nl

Dear,

Thank you for your feedback!

I am sorry that you were not happy with the capacity of the battery. In general all devices will have at least a capacity of 80%, as this is the percentage to where a battery is still considered “healthy”.

We highly appreciate your feedback and I will be happy to forward this internally to be more transparent regarding this matter.

Sincerely,

Your rebuy team

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